Senior Engineering Manager

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. WHY THIS ROLE EXISTS Every foundation model lab is solving the same problem: build more capability. Almost nobody is solving the harder one — what happens when that capability meets a real organisation and real people who have to relearn how they work. That's the adoption layer, still wide open, and Multiverse sits in the unique position to solve this problem with ten years of proprietary learner and employer data driven from 1,500+ companies that no one else has. Diagnose & Prescribe (D&P) is the engine room of that problem. It works out what a learner or employer actually needs, then decides what they get funded for and which apprenticeship or learning path they're pointed to next. D&P is how we assess a learner's or employer's skill gaps, decide what they need, and point them to the right apprenticeship or learning path — so the blast radius here is human and financial, not just a dashboard metric. The line between leading this team and building the product has already blurred, which is why this role exists as it does. We need a leader who stays close enough to the work to have credible judgment in it, and who builds a high-trust team where diverse perspectives actually make the problem-solving better. This is a broad, domain-coherent, event-driven and increasingly AI-native estate. The dominant challenge isn't deep algorithmic difficulty in any single repo — it's holding the whole D&P picture, sequencing work across varied services, and keeping load-bearing decisions safe as the system evolves underneath you. WHAT YOU'RE SIGNING UP FOR * A genuinely unsolved problem — the constraint here is people and adoption, not model capability. * High agency. We set outcomes, not playbooks. You and your team define how this evolves. * Real commercial breadth. This team sits at the intersection of Product, go-to-market, and eligibility — closer to the customer than most engineering roles. * Craft that's respected, not traded off. Strict typing, layered testing, ADRs, observability — and AI-native ways of working as the baseline, not an experiment. * A company mid-transformation, told straight. Multiverse is rebuilding itself into a product-powered, AI-native company in real time. You're not inheriting a finished system — you're one of the people defining it. WHAT YOU'LL DO You will own delivery, technical direction, and team health in the D&P service estate — the full learner and customer journey from diagnosis through prescription to onboarding and growth tracking. Concretely, that means leading the team(s) across surfaces like: * Diagnosis & needs assessment — AI-heavy services (retrieval-augmented generation (RAG), LLM-scored assessment) that turn raw signal into a picture of where a learner or employer actually is. * Prescription & eligibility — build the product which helps learners and customers understand the best learning course for their skills and career development, that leverages a customer's levy funds. Much of this is load-bearing logic with a genuine financial and regulatory blast radius. * Recommendation & onboarding — turning a diagnosis into the right prescribed path and getting learners into it, where those decisions become visible to customers and learners. * The platform arc — continuing to carve D&P logic out of the shared legacy monolith into dedicated services, while backing the newer AI-native product from beta toward scale. * Coach and build the team. Hire well, give every report a real growth plan, and move the team into a high-performing, AI-native operating rhythm — promotions and performance issues are never a surprise. * Stay hands-on. Whiteboard distributed designs, review and negotiate the RabbitMQ event schemas and API contracts that ripple across services, and write production code yourself when it's the fastest way to de-risk or unblock. * Deliver predictably. Use cycle time, change failure rate, and MTTR to balance shipping speed, debt, and change-safety on logic with genuine financial and regulatory blast radius. * Raise the AI-native bar. Prove better discovery-to-build-to-review loops on your own team and share what works across engineering. * Partner on strategy. Work directly with Product and Design — and closely with go-to-market — to turn learner and customer behaviour into technical direction on the surfaces where eligibility and recommendation decisions become visible to real customers. WHAT WE NEED A few terms you'll see below: D&P (Diagnose & Prescribe, this team's name), BAM (our hiring framework — Behaviour, Achievement, Mastery), ADRs (architecture decision records), IfATE (the UK body governing apprenticeship standards). * Engineering management of full-stack teams shipping production software, with real technical depth to review architecture and challenge design. * A team you led has shipped AI features to real users and operated them — not a side experiment. * Strong Python/TypeScript (if you don’t have Typescript, you will need to learn): React/Next.js (App Router, RSC, server actions), tRPC/GraphQL, Node/Express. * PostgreSQL at scale via an ORM, with migration discipline on large, live schemas. * Event-driven systems on a message bus (we use RabbitMQ) — versioned events, idempotency, backward-compatible migration. * A high engineering maturity bar as second nature: typing, testing, feature flags, ADRs, CI/CD, observability. * AI-native delivery in practice — you build daily with Claude Code, Cursor, or the current best tool, and understand context management, model selection, tool design, and the token economics that separate a prototype from an affordable production system. WHAT SETS YOU APART * GTM/acquisition-funnel experience — you've owned surfaces where onboarding and eligibility meet real customers. * Strangler-pattern pragmatism — legacy monolith and greenfield edge-native product, at the same time. * Accessibility and UX as defaults on learner-facing surfaces, not afterthoughts. NOT FOR YOU IF This role won't fit if you'd rather run ceremonies than stay in the system, the design, and the code yourself. It also won't fit if you see AI tooling as a productivity tweak rather than a step change in how a team works. And it needs someone who renegotiates the scope out loud when it's wrong, not someone who absorbs it and hopes it works out. STACK & HOW WE LEAD TypeScript core (React/Next.js, Node) with PostgreSQL and RabbitMQ as the event backbone, plus Python and Elixir services — from RAG pipelines to a Claude-powered edge-native product. GitHub, CircleCI, Datadog. AI-assisted development is first-class, not bolted on. You'll lead full-stack engineers (with Python/Elixir specialists), report to the Senior Director of Engineering for Diagnose & Prescribe, and calibrate regularly with a peer group of EMs — you're not doing this alone. We reject micro-management: we set the objective, you and your team own the how. Kindness, candour, and curiosity over hierarchy — bad news travels as fast as good. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Sumup

About the team The Global Bank engineering organisation is responsible for the financial infrastructure that powers SumUp's banking products across multiple markets — and this role sits at the heart of it. As a Senior Engineering Manager, you'll provide leadership across a critical product area and cross-cutting initiatives, ensuring engineering delivery is resilient, scalable, and aligned with regulatory requirements. What makes this opportunity genuinely exciting is that you won't just be stepping into an existing structure — you'll be the first Senior EM based in London, with the mandate to build a team around you and grow a meaningful engineering presence in one of the world's strongest tech talent markets. 🤓Learn more about the Global Bank at SumUp What you'll do * Lead and develop a group of Engineering Managers, supporting their growth through coaching, skip-levels, and performance conversations, while also directly managing a small squad of engineers in London * Own one or more strategic engineering initiatives within the Global Bank — defining scope, aligning with product leadership, and driving delivery across squads and tribes * Establish and uplift tribe-wide engineering practices across areas such as observability, incident response, security, or AI workflows, setting standards that go beyond a single squad * Act as a senior escalation point for production incidents and complex cross-squad technical challenges, driving resolution and follow-through * Partner closely with InfoSec, Risk, Compliance, and Internal Audit to ensure engineering practices meet regulatory requirements and are audit-ready * Serve as a bar raiser in hiring panels and talent reviews, helping to maintain a consistent and high standard of engineering across the tribe You'll be great for this role if … * Proven track record of managing Engineering Managers, with experience in coaching, performance management, and talent reviews in a complex, multi-squad environment * Strong technical background in backend or full-stack engineering, with enough hands-on depth to earn credibility with engineers and contribute meaningfully to technical decisions * Experience owning cross-functional or cross-tribe initiatives that shaped technology direction at an organisational level * Ability to operate effectively in ambiguity, communicate clearly across technical and non-technical audiences, and guide teams through shifting priorities with confidence * Comfort navigating regulated environments — whether financial services, healthtech, or similar — where compliance and audit readiness are part of the day-to-day Why you should join SumUp * 🌎 Opportunity to work with a truly global, multicultural team from our central office location - this involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves * 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education * 🏥 Health matters: private health insurance, including optical and dental * 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta * 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) * 🛡 Peace of mind: life insurance from MetLife for 2× your salary * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team * 🌍 We support Visa sponsorship for this role About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

About the team The Developer Experience team owns the internal platform that every SumUp engineer touches daily: CI/CD pipelines, observability tooling, our developer portal, and an emerging AI platform. It's a high-visibility role: the work you lead directly shapes the productivity of hundreds of engineers across the company. We're looking for an experienced Engineering Manager to take full ownership of this domain, grow a team of seven engineers, and define what great developer experience looks like at SumUp as we scale. What you'll do * Lead and develop a growing team of 5+ highly motivated engineers across observability, CI/CD, developer portal (Backstage), and FinOps tooling — setting clear priorities and establishing strong ways of working * Own and evolve the technical roadmap across all DevEx domains, communicating trade-offs clearly to engineering leadership and internal stakeholders * Shape the AI Platform domain from the ground up — defining its charter and identifying where AI tooling adds real value for SumUp engineers * Partner with product engineering managers and platform peers to drive measurable improvements in deploy frequency, onboarding time, and support load * Build the case for how the team needs to grow, identifying skill gaps and preparing the organisation for a future where this role leads other engineering managers You'll be great for this role if… * You have proven experience leading platform, infrastructure, or internal tooling teams at a senior engineering manager level, with a track record of owning a technical domain end-to-end * You bring strong technical foundation across the DevEx stack: CI/CD, observability (Prometheus, Grafana, or equivalent), Kubernetes-based platforms - sufficient to make sound architectural decisions and earn engineer trust * You know how to lead through ambiguity and organisational change, including reorgs, scope shifts, or leadership transitions * You can build and communicate a product-style roadmap for a platform domain, with clear prioritisation and a narrative that lands with both engineers and senior stakeholders * You have a genuine curiosity about AI tooling in an engineering context and the confidence to lead a greenfield domain in this space Why you should join SumUp * 🌎 Opportunity to work with a truly global, multicultural team from our central London office location - this involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team * 🏖️ Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves * 🏥 Health matters: private health insurance, including optical and dental * 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta * 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) * 🛡️ Peace of mind: life insurance from MetLife for 2× your salary About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.