Senior Product Analyst

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!    We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.    If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The role We’re looking for a Senior Product Analyst to join our AI Tribe. This is a hands-on, builder-style role for someone who thinks in experiments, writes code daily, and is as comfortable building a prototype evaluation framework as they are presenting findings to a product lead. The role is technical at its core: you’ll be writing SQL and Python to dig into enrichment performance, building evaluation pipelines to test AI-driven approaches, and prototyping experiments that push the accuracy of our transaction intelligence forward. At the same time, this isn’t a data science role — you’ll be expected to prioritise ruthlessly, move fast, and care about outcomes, not just model performance. The AI tribeThe AI Tribe sits at the heart of how Zopa turns data into intelligent products. We build and evolve the capabilities that transform raw transaction data, Open Banking data, and other behavioural signals into reliable, structured intelligence. A core focus of the tribe is transaction intelligence — how raw transaction data is enriched, categorised, structured, and made usable across the business. This includes merchant and category enrichment, data quality and consistency, and ensuring transaction data integrates cleanly into our broader data models and customer-facing products. As we move toward more AI-first ways of working, the tribe is also rethinking how transaction data should be accessed and used — not just by analysts and product teams, but by AI systems and LLM-powered tools. The work is foundational and long-term in nature: improving systems, shaping strategy, and building capabilities that compound in value over time.

About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. At Tripadvisor experiences, the only thing we love more than travel is data. We slice it, we dice it, and we use it to empower our decision making. About the Role As our Senior Product Data Scientist, you will be the cornerstone of our advanced analytics capability.  This is more than a technical role; it's a high-impact position designed to shape the future of our product by embedding deep, quantitative intelligence into its core. You will help set the vision for how data science can solve our most challenging problems. You will act as a catalyst, mentoring a talented team of product analysts while spearheading the development of models and frameworks that drive our product strategy forward.   What You will do: * Lead the development of Data Science within Product, producing statistical models that directly impact the insights and recommendations that drive the product and customer experience. * Use your knowledge and experience to help scale the impact of the Product Analytics team through data science. Creating automation, self service model capability, improve experimentation velocity, and drive efficiency. * Architect and implement sophisticated statistical models (predictive, classification, clustering, etc.) to enhance product features like personalization and recommendations. * Exploration of new tooling, product and approaches including Agentic AI and AI Agents, to identify opportunity areas, explore through POC to then drive to adoption.  * Partner with Product Managers, Designers, and Engineers to identify high-impact opportunities where data science can solve customer problems and improve the product. * Champion experimentation by designing and analyzing complex AB tests, causal inference models, and uplift modeling to inform product decisions. * Guide and mentor other product analysts in best practices for experimentation, modeling, and data-driven product development upskilling the team and defining the roadmap for Product Data Science.  * Communicate complex data insights to both technical and non-technical stakeholders with clarity and influence.   Skills & Experience: * Experience: Significant experience in data science or a similar quantitative role, with a proven track record of supporting and influencing a product organization. * Technical & Modeling Expertise: Advanced proficiency in Python and SQL. Deep, hands-on experience with statistical modeling, (quasi) experimentation, multi-arm bandit, and a wide range of machine learning techniques (e.g., regression, classification, clustering). * Product Acumen: Demonstrated ability to define, implement, and operationalize crucial product and feature-level metrics from scratch. * Strategic Influence: A proactive and collaborative approach with the proven ability to lead technical discussions, drive product strategy, and communicate complex insights effectively to cross-functional partners (e.g., Product, Engineering, Design teams). * Scaling Impact: Experience scaling your impact through the creation of automated processes, self-service tools, or data products. * Critical Thinking: Your previous experience will demonstrate the analysis of available facts, evidence, observations, and arguments in order to form a judgment by the application of rational, skeptical, and unbiased analyses and evaluation. * Bachelor's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field.   Nice to Haves: * Advanced programming background with the ability to build simulations and prototype data products. * Experience validating quantitative findings with qualitative methods (e.g., surveys, user research). * Demonstrated experience with applied AI, such as NLP, Large Language Models (LLMs), or Agentic AI for analytics. * Deep experience in developing sophisticated customer segmentation models including predictive LTV modeling. * Experience working within a two-sided marketplace, e-commerce, or the travel technology industry.     We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!         #LI- Remote #LI-SM1