
Behavox · London
ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data ...
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize
enterprise data into actionable information that protects and promotes the business growth of multinational companies around the
world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread
opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating,
analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly
regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term
strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's
most demanding regulatory frameworks.
Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications
surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The
Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against
their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full
end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the
portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.
The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account
Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast
ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives;
and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control
maturity, and platform value.
This is a hybrid position based out of our London office.
What You'll Bring
trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial
institutions; understands how clients evaluate and mature their compliance posture over time.
monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management,
and energy sectors.
involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level
strategic relationships and working-level practitioner relationships simultaneously.
forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery
health directly impacts commercial outcomes.
portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product,
Engineering, and Support counterparts to accelerate resolution.
What You'll Do
operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption
data as intelligence; builds intervention plans without manager direction.
engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than
product update calls.
closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence,
and delivery performance indicators.
Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial
plays grounded in customer intelligence.
ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language
the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need
without chasing.
What We Offer
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high
performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way
assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the
cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills
and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then
we will deep dive in behavioral competencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will
enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and
managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed
call possible.
strictly prohibited and will result in immediate disqualification from the process
the team.
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com [wppmedia.com]. 2394 - Account Manager, Client Services - UK Role Summary and Impact WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit http://wpp.com/wpp.com [http://wpp.com/]. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit http://wppmedia.com/wppmedia.com [http://wppmedia.com/] Google via Media Futures Group - A little about us: Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact. About the Client Services team The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally. Position Summary: Account Managers are responsible for executing the campaign delivery process and providing daily support to the wider account team. They are expected to develop working relationships with their clients and become the lead contact for some campaigns. They may start to develop their line management skills by directly line managing up to one team member. Essential Functions/Responsibilities: * Point of contact for clients ensuring client satisfaction is maintained throughout the campaign life cycle and beyond * Develops and maintains a working-level understanding of assigned client’s industries, their products/services, and their marketing/media KPIs * Supports the wider team in delivering an exceptional client experience during every agency interaction * Ensures defined client expectations are understood by the wider team * Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary * Assists in the implementation of the Deliverables Register and obtaining the required individual deliverable scores * Ensures that any direct report and the wider multi-discipline team feel invested in, engaged with, cared for and are motivated to deliver their best work * Provides timely and actionable feedback to the team to aid in their development and improvement * Engages with clients to define Actionable Briefs for tier 2 and tier 3 campaigns. * Interrogates the work and client deliverables on tier 2 and tier 3 briefs on behalf of the client to ensure they exceed expectations. * Maintains an up-to-date campaign project plan using Essence tools and technology * Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work * Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business * Identifies potential risks, issues and opportunities, across all briefs and processes escalating to CS leadership where necessary. * Supports daily huddles and weekly client status meeting * Responsible for client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescales * Knowledge and responsibility for the end to end invoicing process including managing to budget, reconciliation completion * Leverage key internal and external stakeholder relationships to assist teams in improving the campaign delivery process * Through building your understanding and knowledge of your client’s business, continually look for and make internal recommendations to explore growth opportunities Skills and Experience * Strong written and verbal communication skills including the desire to learn and advance * Strong organisational skills with a keen ability to prioritise and multi-task * Ability to adhere to and meet deadlines and proven track record in managing client expectations * Proven problem solving skills and ability to think outside of the box for creative solutions * Ability to work independently and collaborate in a team environment * Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills * Demonstrate thorough understanding of the campaign level financial management process from estimate to invoicing * Potential to line manage 1 direct report, supporting their career growth and development within Client Services * Lead by example while motivating and coaching juniors on the team * Foster an environment for transparency and open communication * Degree educated or equivalent professional experience * Proven and demonstrable experience at an Senior Account Executive role in digital media, advertising or marketing Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) [https://www.wppmedia.com/pages/privacy-policy] for more information on how we process the information you provide. #LI-Promoted Please read our Privacy Notice [https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment] for more information on how we process the information you provide.
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com [wppmedia.com]. 2974 - PAID SEARCH SENIOR ACCOUNT EXECUTIVE - GCS ROLE SUMMARY AND IMPACT Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders. THE ROLE The role exists within Mindshare Channels & Solutions to support a growing team Paid Search specialist team. We are looking for an experienced Paid Search Senior Account Executive who will play an instrumental role in further developing our offering by taking ownership of the ongoing client engagement, managing a team of Paid Search AEs and support the Account Director to implement the strategic vision of the account and team. In this role, you will also work closely with other sister agencies in the network, creative agencies, data teams, PR etc. RESPONSIBILITIES Delivering client performance * Work with digital platforms like Google SA360, Google Ads, Bing Ads to run best practice compliant Paid Search campaigns. And the opportunity to run ads across other platforms. * Competently create media plans designed to achieve specified KPIs * Understand how digital media can be measured and tracked using third party technology, such as Double-click Campaign Manager and Google Analytics. * Navigate and implement advanced features within native and 3rd part digital management platforms (I.e. automation, bid rules, audience expansions/creation, and feed integration) * Identify and implement testing approaches to improve campaign performance against KPIs * Carry out regular account optimization in order to improve performance against KPIs * Complete client reporting and analyze campaign results extracting insight in order to provide recommendations for future activity * Contribute to regular client meetings; preparing and presenting performance detail and account action updates * Effectively manage your workload, and submit deliverables to your Account Manager within deadlines Inspiring our people * Effectively communicate with your Manager, client team and client contacts regarding deadlines and delivery of work * Train Grads and Executives on how to effectively and efficiently build Paid Search campaigns and applying best practices for managing Paid Search activity * Support the Account Executive with tasks, providing guidance where needed Driving our process * Complete the Mindshare finance process for all clients * Carry out regular campaign and budget management checks * Support Account Executives in following all Mindshare processes Skills and Experience The candidate will report to the Paid Search Account Manager. Working within the Paid Search team, they will be integral to achieving client goals, and the development and optimisation of Paid Search activity as part of integrated multi-channel campaigns. The ideal candidate will have proven experience of successfully planning, executing and optimising Paid Search campaigns. They will need to demonstrate knowledge of native platform suppliers and 3rd party providers, as well as developing an understanding of their available products and services. ESSENTIAL CRITERIA * Experience setting up and optimising campaigns within Google, Bing via SA360/Marin/Kenshoo, etc. * Experience using custom audiences and automation to enhance Paid Search strategy and performance * Analytically minded with an aptitude for handling large data sets in order to identify trends and actionable insights * Strong understanding of Paid Search best practices around for example buying strategies, formats, and audiences * Understanding of measurement capabilities via the native platforms and 3rd party tools * Intermediate experience using Excel and PowerPoint (Charts and graphs, pivot tables) * Proactive approach to expanding knowledge and capabilities * Attention to detail * Able to communicate effectively and work as part of a wider, cross-channel team * Programming or coding knowledge is not mandatory, but is advantageous Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) [https://www.wppmedia.com/pages/privacy-policy] for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. #LI-Promoted Please read our Privacy Notice [https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment] for more information on how we process the information you provide.
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com [wppmedia.com]. 2994 - Programmatic and Social Lead - GCS Role Summary and Impact MGM is a legacy Hollywood studio now operating as a subsidiary of Amazon, which acquired the company for $8.5 billion in 2022 and merged it with Amazon Studios. Today, it functions as a premium film and television production label, blending its historic legacy with Amazon's massive streaming platform. MGM releases multiple blockbuster films throughout the year. Role Context: * The Programmatic Director provides day-to-day leadership to their direct team across both London and Poland, and the client. You will ensure on-going and timely optimization is delivered whilst constantly looking for opportunities to deliver and improve campaign performance. This role takes the lead on delivering programmatic and paid social excellence for our clients and spearheading innovation both from in-house managed campaigns and via partners and 3rd parties Key Responsibilities: Campaign Management * Oversee and ensure best-in-class campaign activation across relevant accounts, ensuring campaigns are operating at the highest standard and delivering highest quality output for our clients. * Manage and develop a team of programmatic and social specialists based in Poland. * Identify data, technology and tools and media sources that can be used to power performance and negotiate and manage these partners to deliver success. * Work with WPP Media to drive through best practice from across the group into our programmatic outputs * Adapt and establish processes, templates etc for campaigns management, optimisation and reporting approaches for key trading tactics and optimisation logs. * Escalation points for your direct team on activation issues and challenges and any conflict between best practice and client requirements and asks * Be involved in tracking and technical elements of campaign delivery (including mobile campaigns and MMPs), owning project areas as appropriate * Ensure flawless activation and own/manage topline QA processes Client and Partner Management * Responsibility of client interaction and the success of the relationship, with a focus on nurturing key strategic relationship, and team operations/deliverables * Agree and set business objectives for each campaign and review performance against these objectives * Create/design programmatic strategy for client portfolio, ensuring strategy is clear and most appropriate to the client's objectives, KPIs and clients industry * Drive revenue growth through spotting new optimisation opportunities, services or products and delivering excellent results. * Develop strong relationships with media owners and other service providers to guide team in developing their understanding of the ecosystem. * Drive understanding of the products and solutions that could be relevant for clients that have been developed within the group. People Management * Line management of Associate Social Director * The ability to manage, motivate and train individuals, in line with business requirements, resource, and development needs * Ensure individuals workloads are managed and prioritised in line with client needs and SLAs * To have identified training requirements with Line Manager, and a formal plan for delivery over 12 months * To be responsible for the team’s development (their 360’s, and task & objectives), and to be tied into their own objectives * Highlight great teamwork, and client initiatives. Demonstrate examples of Programmatic best practice to the wider team, and contribute to department and wider agency PR and communications Operational Excellence * The appropriate use of tools to drive accountability in programmatic buying, operational efficiencies, and actionable business insights, with the scoping of agreed client outputs. * Ensure financial accuracy, integrating the planning and buying process, and reconciliation of spends, including client terms and programmatic fees, via buying templates and processes. * Maintain standards and process throughout the end-to-end campaign lifecycle * Develop productive relationships with key internal departments and help develop new revenue opportunities through matching client needs to resource and facilitate introductions. * Understand and promote the function and value of the other departments within the Agency and its partners within the group Skills & Experience * Passionate about programmatic and paid social activation and driving continued excellence. With proven experience in programmatic multi-channel campaign activation and management. * Experience in developing and leading client relationships * Exceptional people management skills, including support and development of junior team members * Confidence in core trading platforms, in particular DV360, TTD and Amazon. * An understanding of how Programmatic can integrate with other digital and offline channels * Ability to translate technical and complex points to non-technical audiences and coach others to do the same. * Ability to develop and execute comprehensive testing roadmaps in the Programmatic space – audience, media, creative * Experience working on mobile-focussed campaigns including tracking via an MMP ABOUT YOU: * Experience in programmatic media with a good level of expertise across programmatic display * Strong understanding of paid social platform,s techniques and optimisation mechanisms * Strong understanding of how display works within the performance and digital ecosystem. * Experience of setting up a programmatic buying unit. * Working knowledge of best practices within display. * Strategic understanding of how performance media can be leveraged to drive business growth * Hands-on experience in planning, buying and optimising across all channels is useful. * Ability to set appropriate performance centric KPIs and evaluate activity against these and understand the role of secondary KPIs and how they support media activation. * Working knowledge of key tracking solutions. * Proven people management and leadership qualities. * Ability to manage upwards as well as downwards. * Possesses initiative and demonstrates resourcefulness. * All academic backgrounds will be considered – qualifications in maths, data, media of interest. * Professional digital media/advertising qualifications will be of an advantage. * Excellent organisational and communication skills. Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) [https://www.wppmedia.com/pages/privacy-policy] for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. #LI-Promoted Please read our Privacy Notice [https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment] for more information on how we process the information you provide.