
VML MAP · London
WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how ...
WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al
is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting
strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation,
CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class
partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth
solutions tailored to the needs of our clients’ businesses.
Would you like to lead high-impact customer loyalty and retention strategies for our global top-tier clients and drive significant
business transformation by cultivating lasting relationships and maximizing customer lifetime value? Are you a highly motivated,
business-savvy professional ready to leverage your extensive strategy consulting experience to tackle complex challenges related
to building enduring customer engagement and advocacy? Then you might be just the Strategy Consulting Manager we’re looking for!
As our client portfolio continues its rapid expansion, specializing in the development of consumer-centric strategies that
effectively integrate creativity and data to cultivate valuable and loyal relationships between consumers and brands, fostering
long-term retention and maximizing customer lifetime value, we are seeking an experienced Strategy Consulting Manager to join our
highly engaged, skilled, and expanding Customer & Business Strategy Consulting team.
You will primarily engage with client leadership teams, often leading workstreams and engagements independently. Your assignments
customer loyalty, retention, and advocacy.
client objectives and market realities, with a strong focus on increasing customer lifetime value and reducing churn.
program effectiveness, and Voice of Customer (VoC) insights, translating complex findings into clear, insightful, and
executive-level recommendations for loyalty-driven growth.
personalized engagement initiatives across the customer lifecycle.
value creation through enhanced customer engagement and retention initiatives.
aspects of customer loyalty, relationship management, and customer experience (CX).
leadership in the loyalty and customer retention space.
deliverables for loyalty-focused engagements.
competitive edge, particularly in customer loyalty strategy, program design, and measurement.
You will join a team of highly skilled consultants and become part of a dynamic and international environment where you will
have ample opportunity to further develop your personal and professional leadership skills. Your role will involve significant
collaboration with cross-functional experts and professionals from our technology, data, creative, and client teams across our
global offices. We are a leader within our field and are a transformation partner for some of the most admired brands in the
world, helping them build stronger, more loyal relationships with their customers.
As a person, you are a natural leader and a strategic thinker. You possess a self-starter and can-do mentality, thriving in
complex environments while maintaining a structured approach and meticulous attention to strategic detail. You demonstrate a
superior ability to collect, analyze, and synthesize diverse qualitative and quantitative data, particularly customer behavioral
data, loyalty metrics, and customer sentiment, establishing profound insights and crafting compelling, executive-ready
narratives.
With your advanced reasoning skills, you can interpret extensive and ambiguous information, navigating multiple abstract and
concrete variables to form robust strategies that foster customer devotion. You excel at building and managing high-level
deep understanding of relevant business and technology transformations. Specifically, demonstrated success in developing and
executing customer loyalty strategies, retention programs, and customer experience initiatives focused on increasing CLTV.
data in driving loyal customer relationships.
platforms commonly used in loyalty management.
outcomes.
senior stakeholders.
solutions to build, measure, and sustain customer loyalty.
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer
through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and
the power of technology and data, we work with some of the world's most admired brands to help them on their transformation
journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers,
consultants, operations experts, and creative minds from 55+ nationalities.
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each
contributing to a culture that values connection, belonging, and the power of differences.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions,
world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single
company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture
opportunity and deliver transformational growth. For more information, visit WPP.com.
WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to
characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same
opportunities to progress in their careers.
When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data
during when you apply for a role with us, on how you can update your information or have the information removed please read
our Privacy policy. California residents should read our California Recruitment Privacy Notice.
WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Are you eager to learn about innovative technologies and lead a team to success? Would you like to work with cutting-edge internal tools developed by the Catalyst team (MAP's internal product team)? If so, you could be the Salesforce Marketing Cloud Consulting Manager we are looking for! WHAT WILL YOUR DAY LOOK LIKE? As the Application Consultant Manager, you will lead a dynamic team while also being deeply involved in technical solutions, ensuring that marketing campaigns for global brands are launched seamlessly at scale. Your role will include both team leadership and individual contributor responsibilities. You'll be responsible for guiding your team in streamlining client operations and activating new technical capabilities while ensuring the development and adoption of Catalyst tools. At the same time, you’ll remain hands-on in configuring, implementing, and optimizing end-to-end client experiences. More specifically your tasks will include: Team Leadership and Management * Lead and mentor a team of Application Consultants, ensuring their professional growth and the successful adoption of Catalyst tools across clients. * Set performance goals, provide constructive feedback, and foster a culture of collaboration and innovation within the team. * Oversee team productivity, project timelines, and ensure resource allocation for optimal delivery of solutions. * Promote a culture of continuous improvement, ensuring the team is always advancing technical skills while also achieving client success. Individual Contributor Responsibilities * Collaborate effectively within a cross-functional team to understand client business objectives and translate them into technical requirements. * Drive the successful configuration and implementation of customized business rules, automations, and features in the Catalyst platform. * Identify, troubleshoot, and resolve technical issues to ensure a seamless user experience for clients. * Use data to build audiences, manage segments, and optimize marketing strategies. * Continuously assess and advise on product improvements, always seeking ways to enhance the Catalyst platform. * Serve as a trusted advisor for clients, guiding them through the setup and optimization of their marketing automation setups, customer journeys, and lifecycle programs. * Experience working with a marketing automation platform, either, SFMC, adobe campaign or braze. WHO ARE YOU GOING TO WORK WITH? You’ll be working with a highly skilled team, including developers, architects, data specialists, and product managers, all focused on delivering exceptional products and customer experiences. You will also collaborate closely with other internal teams, including creative and client-facing experts, to drive success. WHAT DO YOU BRING TO THE TABLE? You are a strategic thinker with excellent leadership skills, ready to balance team management with direct technical contribution. Your deep understanding of marketing operations and customer journey optimization allows you to advise both your team and clients on the best technical solutions. You possess strong JavaScript skills and have experience developing tailored solutions within a marketing automation platform. Additionally, you bring: * Proven experience in leading a team of marketing automation (SFMC or adobe campaign) consultants and guiding them in delivering technical solutions to clients. * Experience with salesforce marketing cloud OR adobe campaign is essential * Strong problem-solving and analytical skills, with the ability to adapt to changing project requirements. * Expertise in data management and the ability to use data for segmentation and reporting. * A client-focused approach that ensures the delivery of solutions that align with clients' business goals. A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. #LI-EMEA About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.
Principal Engagement Architect London, UK Principal Engagement Architects at Thoughtworks are the delivery and solution leaders for AI-native advisory engagements. This role combines the responsibilities of an engagement manager, product leader, and systems thinker. You will dictate how high-level strategy translates into working solutions and measurable outcomes. You sit at the center of the engagement, connecting client intent, business outcomes, and execution reality to break down doors, get engagements started, and set up our delivery teams for success. By balancing strong opinions with high intellectual curiosity and flexibility, you bring integrity to technology, driving innovation at the absolute edge of AI strategy. JOB RESPONSIBILITIES * You will own the delivery of outcomes by translating client goals into clear workstreams, milestones, and outputs, driving the “last mile” from idea to implementation. * You will structure and drive AI-native advisory engagements, breaking down complex, ambiguous problems into clear, actionable components across team members, AI agents, and client stakeholders. * You will orchestrate AI-native delivery, designing how AI is used across analysis, scenario modeling, workflow generation, and documentation while effectively managing output quality. * You will ensure quality and coherence across the engagement, reviewing outputs for logical consistency, business relevance, and technical feasibility to build a cohesive narrative. * You will interface directly with client delivery leadership (such as CTOs, CIOs, and program leads), translating advisory recommendations into practical execution paths and navigating tradeoffs in real time. * You will proactively manage risk and execution reality, identifying technical, organizational, or commercial delivery risks early and adjusting the approach to maintain progress. * You will build reusable delivery patterns, capturing and refining repeatable workflows, engagement models, and decision frameworks to expand our library of AI-native advisory assets. JOB QUALIFICATIONS TECHNICAL SKILLS * You have 8–15 years of experience in consulting and strategy, with a strong background in technology and a proven transition into the advisory and strategy space. * You are highly comfortable with extensive pre-sales work, including pricing engagements and putting together proposals, pitch decks, RFIs, and RFQs. * You are comfortable with new AI tooling, possessing the ability to design workflows around AI, evaluate the confidence of AI output, and continuously enhance your technical skills over time. * You are an expert in systems thinking, allowing you to analyze how business processes, technology, data flows, and end-to-end dependencies fit together. PROFESSIONAL SKILLS * You thrive in a collaborative, non-hierarchical environment that values transparency, openness, feedback, and continuous change. * You have a natural ability to navigate complex stakeholder landscapes, establishing and nurturing relationships while communicating clearly and concisely with senior business and technology leaders. * You possess a high degree of intellectual curiosity and a structured approach to problem-solving, enabling you to think in hypotheses, tradeoffs, and outcomes. * You understand how to balance AI capabilities with human oversight, knowing how to apply human judgment to direct AI tools effectively and move past anodyne outputs. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. See here our AI policy.
ABOUT BARINGA Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR INDUSTRIAL MANUFACTURING PRACTICE ARE LOOKING FOR EXPERIENCED CONSULTANTS TO MANAGERS TO JOIN THE TEAM. As a Consultant or Senior Consultant within our industrial manufacturing practice, you will play a key role in delivering projects and supporting our clients’ transformation journeys. You will work closely with senior team members and clients to solve business challenges, contribute to project delivery, and develop your expertise in the Industrial manufacturing sector. WHAT YOU WILL BE DOING * Support delivery of Industrial manufacturing projects across Aerospace & Defence, Automotive, and Industrial Products sectors. * Assist in analyzing and resolving issues across the full operating model of Industrial manufacturing clients in functional areas such as Supply Chain, Marketing, People, Finance, Technology, and Operations. * Contribute to maintaining up-to-date knowledge of industry trends and advancements in Industrial manufacturing technology. * Work collaboratively with clients and internal teams to understand business challenges and help design tailored solutions. * Support relationship-building efforts with key stakeholders across various industries, including financial services, pharma, energy, and telecommunications. * Contribute to team development and knowledge sharing across the Industrial Manufacturing practice and wider Products & Services sector. * Support business development activities, including research, proposal development, and identifying new opportunities. YOUR SKILLS AND EXPERIENCE * Eligibility for UK Security Clearance is preferred. * Experience in Industrial manufacturing within Aerospace & Defence, Automotive, or Industrial Products sectors. * Familiarity with Industrial manufacturing organisations across the end-to-end value chain. * Ability to build and maintain client relationships. * Analytical thinker with the ability to contribute to solving complex business challenges. * Strong teamwork and collaboration skills, with a willingness to learn from and support others. * Exposure to working with diverse teams and contributing to international projects is a plus. WHAT A CAREER AT BARINGA WILL GIVE YOU PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE: * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. USING BUSINESS AS A FORCE FOR GOOD. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com