Technical Account Manager (London, United Kingdom)

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams — including Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates — to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're energized by helping customers achieve meaningful outcomes, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time hybrid role based in our London hub. What you'll do at Figma: * Manage the adoption journey for a portfolio of large, strategic customers * Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery * Document proactive engagement strategies as part of high quality, bespoke enablement plans * Share best practices, use cases, and product expertise to help teams unlock the full value of Figma * Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders * Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation * Deliver live and scalable training sessions customized to customer maturity and needs * Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success We'd love to hear from you if you have: * 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS * Excellent communication skills, with the ability to connect with a wide range of customer personas * Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption * A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams * Fluency in French and English While it's not required, it's an added plus if you also have: * Experience using Figma or working with design and collaboration tools * Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, our Solutions Consulting team plays a meaningful role in crafting strategic solutions alignment and driving revenue growth—bridging deep technical expertise with business context and painting the vision of what’s technically possible. The Manager, Solutions Consultant role will manage a team supporting UK/I & Nordic Strategic, Enterprise and Mid-Market accounts, marrying technical depth with strong storytelling to bring Figma’s platform to life for some of the most influential enterprises in the region. As a cross-functional leader, you will collaborate closely with Sales, Product, Customer Experience, and Support teams to drive consultative strategies that unlock customer value and accelerate growth. With Figma rapidly innovating, this position offers the exciting challenge of scaling the Solutions Consulting function and contributing to the evolution of our enterprise go-to-market motion. This is a hybrid role held from our London office. WHAT YOU'LL DO AT FIGMA: * Lead and empower a diverse team of Solutions Consultants across London * Participate in customer and prospect meetings alongside your team * Assist in continual training and development, including mentorship, hiring, and career growth * Work cross-functionally to help define and execute our technical pre-sales strategy * Build and implement programs that help scale our Solutions Consultants and drive greater impact for our customers * Monitor team performance and support them in exceeding their goals WE’D LOVE TO HEAR FROM YOU IF YOU HAVE: * 8+ years of relevant customer-facing technical experience with 3+ years experience leading Solutions Consultants or Sales Engineers, with direct accountability for team performance, mentorship, and feedback * Excellent verbal and written communication skills, including the ability to present complex technical concepts clearly and concisely to both technical and non-technical audiences. * Proven success collaborating with cross-functional partners, including Sales, Product, Customer Success, and Support * A hands-on problem solver who mentors effectively but can also jump in as a player when needed. You have a proven track record designing and implement strategic programs that drive impact across teams * Experience with light scripting, querying, or prototyping WHILE IT’S NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Experience using or working with Figma * Experience working across multiple time zones At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma. This is a full time hybrid role based in our London hub.  What you'll do at Figma: * Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets * Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs) * Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term * Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities * Manage a book of business by tiering accounts and initiating techniques to save contractions * Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success * Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We'd love to hear from you if you have: * Experience closing sales, over multiple years, for a software or SaaS business with an Enterprise book of customers (5000+ FTEs), selling to executives * Consistent performance meeting pipeline generation targets for net new business * Demonstrated experience successfully managing complex sales cycles (6 months+) * A sales methodology and process that creates value for customers While it’s not required, it’s an added plus if you also have: * Experience selling solutions to technical audiences at a strategic level (i.e. Engineering, Product, Design teams) * Demonstrated ability to succeed in a changing environment * Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.