Technical Support Specialist

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: * Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries * Interact with Figma customers daily via email, taking ownership over cases from start to resolution * Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup * Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation * Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution * Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements * Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments * Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: * 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers * Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations * Experience working with system administration for large end-user communities or guiding customers through complicated implementations * Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: * Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development * Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: * Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries * Interact with Figma customers daily via email, taking ownership over cases from start to resolution * Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup * Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation * Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution * Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements * Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments * Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: * 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers * Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations * Experience working with system administration for large end-user communities or guiding customers through complicated implementations * Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: * Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development * Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Intigriti

YOUR MISSION We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale. WHAT YOU’LL BE DOING * Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services. * Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth. * Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features. * Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team. * Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support. * Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers. * Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion. * Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry. WHAT YOU’LL BRING * Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience. * Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers. * Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients. * Natural drive to build, improve and scale new products. * Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities. * Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency. * Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos. * Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills. * Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change. * Passion for an exceptional customer experience with the ability to balance customer needs and business priorities. * Fluency in English (French, Dutch, and German are a plus) WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution YOUR TEAM Supervision/management of: * Solutions Engineers, Pen Test Delivery Managers WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.