Workplace Technology Lead - London på Legora i London
Legora · London
Workplace Technology Lead - London
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect exce...
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing
thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:
judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and
Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through
acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and
campaigns featuring Jude Law.
Joining Legora means three things.
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
The Role
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and
compounding over time.
The Workplace Technology Lead owns everything technical a person touches when they walk into the office — onboarding, hardware,
AV, cabling, and physical-security infrastructure — with Workplace Technology Staff supporting as the site scales, and works
alongside the EAs, Workspace, Office Managers, and Brand/Events teams.
One Lead per major site (Stockholm, London, New York, Sydney, Denver); they share playbooks and cover for one another. This role
owns London.
What You'll Be Doing
Own London's workplace technology end to end — the day-to-day experience for staff and guests. Lead the Workplace Technology
Staff where the site has them; do the work yourself and build the team where it doesn't.
Run the technology side of new-hire onboarding on the ground: devices staged, accounts and access provisioned, day-one setup,
and the in-person welcome to Legora's tools — Workplace handles the desk and space.
Own the AV and conferencing estate — meeting rooms, all-hands, and event AV.
Inside Workplace’s office buildouts, program-manage the physical systems — cameras, badge / access-control, and structured
cabling: oversee installers, hold vendors to Legora’s standards and acceptance tests, and make sure each is installed
correctly, comes up on the network, and stays available. Workplace owns the buildout; you own that the tech works; Security
owns access policy and monitoring.
Manage the local hardware lifecycle — provisioning, stock, repairs, returns — and be the site’s top escalation point above
first-line support.
Resolve local requests through Legora’s shared service desk, working to common SLAs with automated routing.
Oversee the site’s technology spend — AV, hardware, and IT / AV vendors — forecasting with Finance and feeding the overall site
budget that Workplace owns.
Who You Are
6+ years across IT / workplace technology, AV, or facilities-adjacent technical operations, including running on-site buildouts
end to end — you're comfortable owning a site.
Ready to incubate a site — happy to start as the sole technologist and build the team as the office grows.
A program manager at heart — you can scope a fit-out, keep installers, vendors, and timelines on track, and own a budget and
forecast spend without drama.
Hands-on and present — this is a five-days-on-site role (you can't stage a new hire's desk or recover a dropped meeting room
remotely), and you like being the person on the floor who makes the space work.
A calm partner and — where there’s a team — a steady manager who develops people; you're the point of contact when an event or
VIP visit depends on the tech.
Standards-minded and ambitious — you want your site to set the bar the others copy, and you keep the next buildout cleaner than
the last.
Nice To Have
AV and conferencing at scale — room design, signal flow, and acceptance testing (Neat, Zoom Rooms).
Technical program management of physical installs — structured / low-voltage cabling and commissioning of building systems.
Physical-security infrastructure — badge / access-control and camera / CCTV (e.g. Verkada): keeping it installed, networked,
and available, and coordinating installers.
Office network fundamentals — Meraki and the local network spine, working with the IT Systems team.
Endpoint and onboarding logistics — macOS provisioning, Jamf / Apple Business Manager, and staging hardware for new hires.
Comfortable running support through an ITSM / service-desk platform and adopting AI-assisted, agentic automation — we run an
AI-native ITSM (Serval), and exposure to tools like ServiceNow, Jira Service Management, or Freshservice transfers well.
Experience with Neat, Zoom, Meraki, Verkada, Jamf, Apple Business Manager, and 1Password.
Please note that due to summer holidays, our response times may be a little longer than usual. We'll be reviewing applications
from late July/early August. Thank you for your patience!
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity
employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people
of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,
sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s
Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform,
collaborating across our commercial, marketing and customer service teams.
The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to
operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position
and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.
What You’ll Be Doing:
* Salesforce Development & Architecture
* Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other
programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
* Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
* Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional
problem solving to final delivery and senior-level reporting
* Integrate Salesforce with internal and external systems using APIs and various integration patterns
* Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with
the broader Salesforce ecosystem strategy
* Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance
optimisation
* Support incident management and processes directly within Salesforce through custom development and troubleshooting
* Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver
high-quality, scalable Salesforce solutions
* Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to
support a high velocity of work including but not limited to providing training to colleagues
* Apply declarative change solutions to project delivery work
* Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment
processes
* Maintain Trustpilot system auditing evidence and documentation
* Provide mentoring & coaching to more junior Administrators for skills development
* Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
Who You Are:
Technical Skills
* Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
* 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of
other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex
programmatic solutions
* Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
* Experience with Agentforce is a strong plus
* Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect,
Integration Architecture Designer) is a strong plus
* Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web
Components (LWC), SOQL/SOSL, and platform events
* Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
* Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic
implications
* Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines
Collaboration
* Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical
stakeholders, conduct technical discussions, and mentor team members.
Adaptability
* A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
* Ability to adapt to changing project requirements and priorities in a dynamic development environment.
Process Orientation
* Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational
efficiency.
* Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex
technical issues effectively.
Who We Are:
We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large
strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations.
Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing
person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively
and work together on projects.
What’s In It For You:
* A range of flexible working options to dedicate time to what matters to you
* Competitive compensation package + bonus
* 25 days holiday per year, increasing to 28 days after 2 years of employment
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
* Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
* Pension and life insurance
* Health cash plan, online GP, 24/7, Employee Assistance Plan
* Full access to Headspace, a popular mindfulness app to promote positive mental health
* Paid parental leave
* Season ticket loan and a cycle-to-work scheme
* Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can
ask for - or work remotely if you prefer
* Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG
activities, and team socials
* Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
* Independent financial advice and free standard professional mortgage broker advice
* Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at
whatever stage of your career
Still Not Sure?
We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your
experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd
still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical
Lead, it's a really exciting time to join!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
