Front Office Manager (Pre-apertura) - Soho House Los Cabos

Soho House

The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

9fin

About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. WHY THIS ROLE EXISTS The API motion is fundamentally different to the platform motion. APIs and Private 9fin require credibility with CTOs, CIOs, Quant Desks, Data, Research, Compliance and Technology Leaders. With the launch of these two new institutional products, we want to create a function to support technical validation to ensure that we launch and scale quickly. This added complexity in how we sell also demands stronger sales enablement and a more robust go-to-market layer. This role is the single point of accountability for all three: improving the API motion, sharpening our Private 9fin product motion, and unlocking enterprise-scale deals where the customer relationship spans both front office workflows and back end system of record integration. In the first six months you will operate as a player/coach, personally leading discovery, technical validation and solution design on the first 10–20 API opportunities. You will help our sales leaders re-develop a best in class onboarding experience for our prospective and current clients across our new products. From month six, as pipeline scales, you will build and coach the API Product Specialist team in the US and EU, and shape the dedicated onboarding function for scalability. This role will partner directly with our newly created Customer Partnerships role - something we haven’t announced publicly yet, but interviewees will get to find out how. WHAT YOU’LL OWN This is a build role. 9fin’s platform business is category defining; our Data Feed Products are a new revenue line, and the Head of Pre-Sales owns the technical sales motion behind them. What the function becomes, how it sells, who it hires, the standards it operates to is yours to design. You will start as a player-coach. You define what a high quality API deal looks like at 9fin: how we qualify, how we run technical validation, how we navigate procurement, how we land and expand. You will be evaluated on how many of those deals you close and how quickly we can repeat the motion without you in the room. As pipeline converts, you move from IC to leader. You hire the Product Specialists who will carry the motion in the US and EU, bring on a dedicated Sales Enablement Manager to industrialise what you’ve built, and shape the Private 9fin onboarding function. You own the operating cadence of the pre-sales org and you are the person Sales leadership trusts to call deal risk early. This is where your playbook becomes the team’s playbook. WHAT YOU’LL DO * Partner with EMEA and US Sales as the technical owner on every Data Feed Products opportunity, from first technical conversation to signed contract and go-live handover. * Run technical discovery with CTOs, Heads of Data, Quants and Engineering Leaders. Map the buyer’s stack, data flows, latency tolerance, licensing model and integration constraints. * Design and run technical validation – sandbox access, sample pulls, notebook walkthroughs, PoC plans and integration timelines and create a scalable process to close validation in weeks, not months. * Facilitate architecture conversations across the technical stack we sell into: REST, streaming (WebSocket, Kafka), bulk file (S3, SFTP), Snowflake / data share, AWS PrivateLink, authentication(OAuth2, mTLS, API keys), rate limits, schema versioning, entitlements. * Share ownership of the InfoSec, procurement and vendor onboarding work stream and pre-empt the questions Tier 1 buyers will ask. * Codify the technical validation playbook; use case library, reference architectures, sample notebooks, RFI/RFP response templates, objection handling – so the motion is scalable and repeatable. * Hire, onboard and coach the founding Product Specialist team (US and EU), the Sales Enablement Manager and Client Onboarding & Implementation Managers. Set the bar for what good looks like. * Run the closed loop with Product and Engineering. Field objections, schema gaps and integration friction land with the roadmap clearly enough that the next release closes them. * Define and own the operating cadence – deal desk, win/loss review, pipeline coverage, ICP refresh – feeding into the sales leadership. WHO YOU ARE MUST-HAVES * 10+ years in technical sales, with at least 3+ years leading or building a pre-sales, solutions engineering or technical account team selling to financial institutions. * Shipped revenue against an API or data product sold into banks and/or buy-side firms. You have personally closed deals where the buyer was a CTO, head of data, quant lead or technology leader. * Have run vendor selection procurement processes end-to-end at Tier 1 banks and/or large buy-side firms. * Credible in a room with buy-side and sell-side. You don’t need a crash course on what the buyer does. * Player coach instinct. Comfortable owning live deals personally in month one and coaching a team against your own playbook in month nine. * Data-driven operator – you run your function on win/loss, cycle time and ICP evidence rather than anecdote. STRONGLY PREFERRED * Experience at a modern capital markets technology or financial data vendor for selling data products into capital markets. * Built a pre-sales function from scratch in a growth-stage company rather than inherited one at scale. * Familiarity with the credit asset class – leveraged finance, high-yield, private credit, distressed, and the data pain points those teams have. * Fluent in how data and quant teams actually consume APIs today. Parquet, DuckDB, Polars, Snowflake shares, not just pandas in a Jupyter notebook. You can rip through a notebook live on a call. * Exposure to MEDDPICC / MEDDICC. NICE TO HAVE * Prior IC background in a technical sales or product role before moving into pre-sales. * Deep fluency in the technical architecture of financial data delivery: REST, streaming (WebSocket, Kafka), bulk file (S3, SFTP), Snowflake / data share, private cloud delivery (AWS PrivateLink). You can whiteboard an integration with a quant team without reaching for an engineer * Experience running dual-attribution comp models across Sales and specialist pre-sales teams without creating friction. OUR BENEFITS We’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel. Financial & Insurance * Competitive salary benchmarked at 75-90th% of market * Pension (your minimum contributions are 4% with 9fin matching up to 7%) * Private Medical Insurance * Paid sick leave with Income Protection for long periods of illness * Group Life Assurance * Season Ticket Loan & Cycle to Work schemes Time off * 25 holiday days per year * Local public holidays (with the ability to exchange them for alternative days) * Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work * Work abroad for up to 3 months a year * 1 month paid sabbatical after 5 years of service * Enhanced parental leave & flexible working arrangements available Training & Culture * Professional learning and development budget * AI experimentation budget of £800 (UK) per employee to trial AI tools * Quarterly team socials * Summer and Winter company social events 9fin is an equal opportunities employer At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.

PhysicsX

ABOUT US PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. At PhysicsX, the Workplace & Employee Experience function exists to ensure that every employee — whether in London, New York or Singapore — experiences the same high standard of working environment, feels genuinely connected to the company's mission and culture, and has access to the tools, spaces and information they need to do their best work. When this function is working well, the environment it creates is itself a competitive advantage. The Office Manager is central to making that vision a reality on the ground. Responsible for the day-to-day running of the New York office (Flatiron area). This is a hands-on, varied role that requires someone who is a self-starter, organized, and genuinely passionate about creating great places to work. The role is led by your local Workplace Lead, while operating under shared standards and governance developed jointly across both regions. Day-to-day you will work most closely with the Workplace Lead in your region, while collaborating closely with your Office Manager counterpart in London (and in the future, Singapore). ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES Office Operations * Manage the day-to-day running of the office, ensuring it is clean, well-stocked (snacks, stationary, cables etc), and fully operational at all times * Coordinate with building management, contractors, and suppliers to resolve maintenance issues promptly and ensure service delivery meets agreed standards * Maintain an accurate contractor tracker, keeping records of who has been on site, scope of work, and lead any relevant certifications or compliance documentation needed as per local law * Oversee facilities-related tasks including repairs, equipment maintenance, and general upkeep * Manage office consumables, supplies, and vendor relationships — placing orders and tracking stock levels * Maintain accurate records including asset registers, contractor logs, and compliance documentation * Support colleagues with access to operational systems (including Uber Business, SignInApp, and Perk), handling onboarding requests and day-to-day queries * Assisting with other ad-hoc cross functional projects when necessary Employee Experience * Serve as the first point of contact for office-related queries, creating a welcoming and responsive environment * Manage front of house and reception, ensuring visitors and employees receive a consistently exceptional experience * Coordinate and support the delivery of workplace events, PX talks, all-hands meetings, team socials, and other in-office activities * Manage office perks and amenities, including liaising with suppliers such as catering, coffee, and on-site services * Champion employee experience initiatives, actively seeking feedback and identifying improvements Health, Safety & Compliance * Work with your Workplace Lead to ensure the office meets all relevant local health and safety requirements * Carry out routine H&S checks and workplace inspections (e.g. fire safety, first aid stock, equipment checks), logging findings and completing required actions in the EHS system * Keep the EHS system up to date — uploading completed checks, incidents, risk assessments, and relevant documentation in line with agreed timelines * Maintain H&S records, conduct regular risk assessments in accordance to local regulations, and coordinate fire drills and emergency procedures * Liaise with the Workplace Lead on escalated compliance matters and act as the day-to-day compliance contact on-site * Support the onboarding of new joiners with office orientation, access setup, and induction logistics Access Control & Security * Liaise with Workplace Lead on office access control systems, maintaining accurate records of who has been granted access at all times * Liaise with Workplace Lead to process access changes promptly for new starters and leavers, ensuring no unnecessary access is retained * Conduct regular access audits and escalate any anomalies or concerns to the Workplace Lead Knowledge Management * Own and maintain all office-related pages in Notion, ensuring information is accurate, up to date, and useful for employees — including office guides, building access, amenities, visitor information, and seating plans * Keep operational pages current when processes or policies change, including travel (Perk), ground transport (Uber Business), and other tools employees rely on day-to-day * Proactively review documentation on a regular cadence rather than waiting for things to go out of date * Work with the Workplace Leads to ensure knowledge is structured consistently across EU and US. Collaboration & Governance * Work closely with colleagues across the function, contributing to shared standards, playbooks, and ways of working * Maintain regular communication with your Office Manager counterpart to ensure consistency of approach and share learnings * Escalate operational issues, budget requirements, or employee concerns to the Workplace Lead as appropriate * Contribute to the continuous improvement of workplace systems, processes, and documentation ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE'RE LOOKING FOR Experience * Proven experience in an office management, facilities, or workplace operations role * Experience managing vendors and contractors, with an eye for quality and service standards * Comfortable with H&S responsibilities and familiar with relevant local compliance requirements * Experience managing or supervising others is desirable Skills & Attributes * Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously * A proactive self-starter who takes ownership, responsibility, and follows through without needing to be chased * Excellent interpersonal and communication skills — able to build strong relationships at all levels * A genuine passion for creating great workplace experiences and a high bar for quality * Comfortable working in a fast-paced, scale-up environment where things change quickly * Collaborative by nature, able to work effectively as part of a distributed global team ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL BE PART OF PhysicsX's Workplace & Employee Experience function is built on a simple but ambitious belief: the physical and cultural conditions of work should never be a reason someone leaves, disengages or underperforms. When it's working well, the environment we create is a competitive advantage — a reason exceptional people stay, and a reason they tell others to join. The function delivers operationally excellent offices across UK, US and Singapore, a global standard for facilities and health and safety, workplace productivity tools governance, knowledge management as infrastructure, and company-wide culture and employee experience programs. It is co-led by two peer Workplace Leads — one for each geography — each owning their region locally while contributing to a shared global centre of excellence. As Office Manager, you sit at the core of that model, making the vision real for the people in your office every day. ---------------------------------------------------------------------------------------------------------------------------------- WORKING AT PHYSICSX This role is in-person in our New York office, M-F. We actively encourage applications from candidates of all backgrounds.   ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE OFFER Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. We also believe in balancing focused, ambitious work with a life beyond it. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.    And it doesn’t stop there … 🚀 Equity options - share meaningfully in the company you’re helping to build. 💰 5% contribution to 401(k) - build long-term security with a strong retirement plan. 🍽️ Free team lunch 1x/week - good food, great company, and space to connect. 🏥 Private health insurance – comprehensive cover for you, offering total peace of mind. 👶 Enhanced parental leave – 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most. ☀️ 20 days of Annual Leave (+ Public Holidays) - because taking time to rest matters. 📈 Personal development – dedicated support for learning, development, and leveling up over time. 💪 Gympass / Wellhub (subsidized) – for you and up to 3 family members, supporting both physical and mental wellbeing. 💳 Flexible Spending Account (FSA) – set aside pre-tax dollars for eligible healthcare expenses. 🔎 Watch this space, we’re continuing to build this as we grow… Estimated salary for this role is $100,000 - $125,000 depending on experience. Seniority will be assessed throughout our interview process.   We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics.    We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.