German Customer Support Advisor – Hotel Chain | Malaga, Spain

Are you a Portuguese speaker with a C1 level in Spanish, and a passion for customer service and a love for travel? ✨  If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga, we want you on our team! As a Portuguese/Spanish Customer Support Advisor, you'll help guests from around the world with their inquiries and ensure they have the best stay possible. ABOUT THE ROLE: We are looking for a Portuguese -speaking Customer Support Advisor to join a renowned hotel chain in Málaga. You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services. WHAT YOU’LL DO: * Handle incoming customer calls in Portuguese , assisting with bookings, inquiries, and support. * Provide clear and professional communication to resolve customer issues. * Ensure customer satisfaction by delivering excellent service. * Handle a variety of customer queries, from booking confirmations to special requests. WHAT WE’RE LOOKING FOR: * Portuguese : Native or bilingual  * Spanish: C1 level * English: Advanced (minimum C1) * Ability to work 39 hours/week with alternating weekends * A valid NIE, NAF, and a Spanish bank account WHAT YOU’LL GET: * Fixed monthly salary + bonus  * Onsite Training: From 9 AM to 6 PM * Location: Malaga * Contract: Indefinite term, with a 2-month probation period * Work Schedule: Flexible hours with alternating weekends If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!

Are you ready to start an exciting career in sunny Lisbon while supporting one of the world’s biggest e-commerce platforms? As a German Customer Support Advisor, you’ll help users, sellers, and creators navigate the platform, ensuring a safe and seamless shopping experience. Location: Sete Rios, Lisbon, Portugal Employment Type: Full-Time (40 hours/week) Working Hours: Monday – Sunday, 08:00 – 17:00 (Rotational Shifts) ABOUT THE ROLE We are looking for German-speaking Customer Support Advisors to join a leading global e-commerce platform in Lisbon! You will be part of a team ensuring a safe and trustworthy marketplace for users, sellers, and creators. This role involves managing inquiries, resolving issues, and enhancing the overall customer experience. KEY RESPONSIBILITIES * Handle customer, seller, and creator inquiries professionally. * Identify and resolve issues efficiently while maintaining high service quality. * Escalate critical or high-risk cases as needed. * Coordinate with different teams to ensure issue resolution. * Improve processes by identifying recurring problems and reducing escalations. * Engage sellers to build long-term trust in the platform. * Support special projects based on business needs. WHO WE'RE LOOKING FOR * Fluent in German and English (spoken & written). * Strong problem-solving and customer service skills. * Ability to work in a fast-paced, dynamic environment. COMPENSATION & BENEFITS * Gross Monthly Salary * Language Bonus: * Performance Bonus * Meal Allowance * Holiday & Christmas Bonuses * Loyalty Bonus * Medical & Dental Insurance: Provided after 6 months * Signing Bonus: Up to €3,000 (€1,000 after 1st month, then €250/quarter for 24 months) * Annual Leave: 22 business days (as per Portuguese law) * Public holiday compensation as per Portuguese labor regulations RELOCATION SUPPORT * Travel Reimbursement: Up to €200 (after 3 months) * Accommodation Allowance: Up to €400/month (for the first 4 months) * Assistance in finding temporary or permanent housing FULLY PAID TRAINING & ONBOARDING Your contract begins from Day 1 of training, ensuring you’re fully prepared for success in your role. 🚀 Interested in joining a dynamic global e-commerce team in Lisbon? Apply today!