Portuguese/Spanish Customer Support Advisor – Hotel Chain | Malaga, Spain

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. WHAT YOU’LL DO AT FIGMA: * Manage the adoption journey for a portfolio of large, strategic customers * Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery * Document proactive engagement strategies as part of high quality, bespoke enablement plans * Share best practices, use cases, and product expertise to help teams unlock the full value of Figma * Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders * Identify and empower internal champions who can advocate for Figma within their organizations * Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration * Deliver live and scalable training sessions customized to customer maturity and needs WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS * Excellent communication skills, with the ability to connect with a wide range of customer personas * Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption * A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams * This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Experience using Figma or working with design and collaboration tools * Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

ABOUT ULTRA TENDENCY Ultra Tendency is a leading data and AI consultancy helping organizations accelerate digital transformation through modern data platforms, advanced analytics, and AI-driven solutions. As a trusted partner to enterprise customers across Europe, we specialize in delivering cloud-native data architectures and scalable solutions that unlock business value. We are expanding our Databricks practice and are looking for an experienced Databricks Resident Solutions Architect (RSA) to work closely with our clients and delivery teams across APJ & EMEA. ---------------------------------------------------------------------------------------------------------------------------------- THE ROLE As a Databricks Resident Solutions Architect, you will serve as a trusted technical advisor and strategic partner to enterprise customers. You will guide organizations through their data and AI transformation journeys, helping them design, implement, and optimize modern data platforms built on Databricks. You will combine deep technical expertise with strong stakeholder management skills to ensure customers realize measurable value from their Databricks investments. Working alongside client teams, executives, engineers, and Ultra Tendency consultants, you will lead architecture decisions, promote best practices, and drive successful adoption of the Databricks Lakehouse Platform. This is a highly customer-facing role requiring both hands-on technical capability and executive-level communication skills. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES CUSTOMER ADVISORY & ARCHITECTURE * Act as the primary technical advisor for strategic Databricks customers. * Design and review scalable data, analytics, and AI architectures leveraging the Databricks Lakehouse Platform. * Lead architecture workshops, solution design sessions, and technical roadmap discussions. * Translate business requirements into technical solutions and implementation plans. * Advise customers on platform modernization, cloud migration, data governance, and AI initiatives. SOLUTION DELIVERY & OPTIMIZATION * Support the successful implementation and adoption of Databricks solutions. * Review data engineering, analytics, machine learning, and GenAI workloads for scalability, performance, security, and cost optimization. * Identify and resolve technical blockers during customer engagements. * Drive architectural best practices for data pipelines, Lakehouse design, Unity Catalog, governance, and platform operations. TECHNICAL LEADERSHIP * Serve as a subject matter expert on Databricks capabilities and emerging data & AI technologies. * Mentor customer teams and Ultra Tendency consultants on architecture patterns and best practices. * Deliver executive presentations, technical workshops, and enablement sessions. * Contribute to reusable assets, reference architectures, and practice development initiatives. BUSINESS DEVELOPMENT SUPPORT * Partner with sales and account teams during strategic customer engagements. * Support technical discovery, solution positioning, and proposal development. * Provide architecture guidance during pre-sales and proof-of-concept activities. * Identify opportunities for platform expansion and increased customer value. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED QUALIFICATIONS * 7+ years of experience in data engineering, cloud architecture, analytics, or related fields. * 3+ years working with Databricks in enterprise environments. * Strong expertise in modern data platform architecture and cloud-native solutions. * Hands-on experience designing and implementing Lakehouse architectures. * Strong knowledge of: * Databricks Data Intelligence Platform * Apache Spark * Delta Lake * Unity Catalog * Data Governance & Security * Data Warehousing and Lakehouse Design * ETL/ELT Architectures * Data Modeling * Experience with at least one major cloud platform: * Microsoft Azure (preferred) * AWS * Google Cloud Platform * Proficiency in: * Python * SQL * Spark * Experience engaging with executive stakeholders and technical leadership teams. * Excellent communication and presentation skills in English. PREFERRED QUALIFICATIONS * Databricks certifications such as: * Databricks Certified Data Engineer Professional * Databricks Certified Solutions Architect * Databricks Certified Machine Learning Professional * Experience with: * Generative AI and LLM solutions * MLflow * MLOps * Data Governance frameworks * Data Mesh architectures * Real-time and streaming data platforms * Experience in consulting or professional services environments. * Additional language skills in German, Spanish, Portuguese, Japanese, Korean or Chinese are highly desirable. ---------------------------------------------------------------------------------------------------------------------------------- WHAT SUCCESS LOOKS LIKE * Customers successfully adopt and scale Databricks solutions. * Complex technical challenges are resolved quickly and effectively. * Executive stakeholders view you as a trusted advisor. * Best practices are consistently applied across customer environments. * Customer satisfaction, platform utilization, and business outcomes improve measurably. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN ULTRA TENDENCY? * Work with leading enterprise customers across APJ & EMEA. * Be part of a rapidly growing Data & AI consultancy. * Access to cutting-edge technologies in Data Engineering, Analytics, AI, and GenAI. * Opportunity to shape and expand Ultra Tendency's Databricks practice. * Continuous learning and certification support. * Flexible and remote-friendly working environment. * Competitive compensation package. * Collaborative, entrepreneurial, and international culture. ---------------------------------------------------------------------------------------------------------------------------------- ELIGIBILITY Applicants must currently reside in Singapore and possess the legal right to work in the country. Unfortunately, we are unable to provide relocation assistance or visa sponsorship for this position. ABOUT US Ultra Tendency is an international Data Engineering consultancy specializing in Big Data, Cloud, Streaming, IIoT, and Microservices. Since 2010, we have helped leading organizations—including the European Central Bank, Deutsche Telekom, and Europe’s largest automotive manufacturer—build and operate large-scale, data-driven platforms. With 8 offices across 10 countries and a growing global team, we combine deep technical expertise with a strong commitment to open source. Our consultants actively contribute to projects such as Apache Kafka, Apache NiFi, Terraform, and Ansible, and we are a trusted Databricks partner. At Ultra Tendency, you'll work on challenging projects that push the boundaries of Data and AI while collaborating with talented colleagues in a culture built on learning, knowledge sharing, and mutual support. We evaluate candidates based on skills, experience, and business fit, and welcome applicants from all backgrounds. Data privacy statement: Data Protection for Applicants – Ultra Tendency