Technical Account Manager, Spanish & Portuguese Speaking (São Paulo, Brazil)

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, SMB who will play a critical role driving sales and maximizing revenue with our SMB customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry, and build an incredible network of cross functional partners at Figma.  WHAT YOU’LL DO AT FIGMA: * Create and manage a pipeline of SMB accounts to consistently meet or exceed quarterly and annual sales targets * Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (1-500 FTEs) * Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap, and innovations fit in the long term * Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities * Manage a book of business by tiering accounts and initiating techniques to save contractions * Co-create with cross-functional partners to expertly position Figma, drive deals forward, and ensure customer success * Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * Experience closing sales, over multiple years, for a software or SaaS business with a SMB book of customers (1-500 FTEs), selling to executives * Consistent performance meeting pipeline generation targets for net new business * Demonstrated experience successfully managing complex sales cycles (30-60 days) * A sales methodology and process that creates value for customers * This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Spanish and English is required WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Experience selling solutions to technical audiences at the SMB level (i.e. Engineering, Product, Design teams) * Demonstrated ability to succeed in a changing environment * Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. WHAT YOU’LL DO AT FIGMA: * Manage the adoption journey for a portfolio of large, strategic customers * Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery * Document proactive engagement strategies as part of high quality, bespoke enablement plans * Share best practices, use cases, and product expertise to help teams unlock the full value of Figma * Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders * Identify and empower internal champions who can advocate for Figma within their organizations * Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration * Deliver live and scalable training sessions customized to customer maturity and needs WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS * Excellent communication skills, with the ability to connect with a wide range of customer personas * Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption * A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams * This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Experience using Figma or working with design and collaboration tools * Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

VTEX

VTEX is a global leader in digital commerce technology, providing innovative solutions for businesses seeking excellence in their online ventures. As an integral part of the Global Strategic Alliances team, you will have the opportunity to contribute to VTEX's ongoing success by serving as the primary technical point of contact for our most strategic VTEX partners.  Key Responsibilities: * Technical Advisory: Serve as the lead technical authority for key partners, providing expert guidance on platform architecture, best practices and scalability. * Technical Governance: Oversee the technical health of partner projects, identifying potential risks and ensuring alignment with VTEX’s performance standards and security protocols. * Enablement & Coaching: Conduct workshops and technical training sessions to ensure partner developers are proficient in VTEX foundations and capabilities. * Strategic Problem Solving: Act as the final escalation point for complex technical hurdles, working closely with the Partner Manager, the internal Product and CX team to resolve platform-specific challenges. * Innovation Roadmap: Stay ahead of commerce trends to help partners innovate and expand their service offerings. * Payment Provider Homologation Process: Be the owner of the payment connectors homologation process by managing the assessment and prioritization of incoming requests. Lead process optimization initiatives to enhance operational efficiency and improve time-to-market. Requirements: * Academic Background: Bachelor's degree in Engineering, Computer Science or related fields. * VTEX Expertise: Proven knowledge and experience with the VTEX platform, specially regarding Payment Provider Protocol and Marketplace integrations. * Technical Skills: Expertise in GraphQL and RESTful APIs, with proficient knowledge of architecting complex integrations between commerce platforms and third-party systems, focusing on scalable and high-performance solutions. * Effective Communication: Strong argumentative skills and the ability to articulate viewpoints based on data. * Languages: Advanced English and Portuguese; Spanish is considered a plus. * Proactive Attitude: Eagerness to learn, adapt to challenges, and drive results. If you are driven by the challenge of building scalable digital ecosystems and being the technical reference to guide global partners, submit your resume and join the VTEX team, where we turn ideas into reality! ---------------------------------------------------------------------------------------------------------------------------------- ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com. BENEFITS * Health, dental, and life insurance with national coverage provided by VTEX * Language development incentive program (English, Spanish) * Flexible work schedule * Flexible meal allowance * Extended parental leaves * Child-care assistance * Financial assistance to build your work-from-home setup * Totalpass partnership * Free shipping on 1000+ VTEX stores