Interim Social Media Manager (m/w/d) - Organic Social

Mulberry

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.  Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. We are looking for a interim Senior Brand & Social Strategist to join our marketing team at a pivotal moment – the upcoming launch of our Ready-to-Wear collection. This is a senior individual contributor role sitting within the marketing function, reporting directly to our global Marketing Manager This person will be the connection between brand storytelling and social execution. They will work closely with our Social Media Manager to elevate our platform presence, and collaborate daily with our paid social and digital teams to ensure every product push and brand story lands with clarity and creative impact. We need someone who has lived at the intersection of brand and social, who can hold a long-term brand vision in one hand and a content calendar in the other. This is a 6 month contract. Duties & Responsibilities:  Brand Strategy Help implement brand strategy across organic social channels ensuring consistency of voice, tone, and visual identity. Build seasonal brand narratives that translate the RTW collection into compelling stories for different audiences and platforms. Partner with the Global Marketing Manager to evolve brand positioning identifying audience, and cultural moments. Work with Digital and Paid social teams to implement clear brand guidelines and frameworks. Social Strategy Lead social strategy across organic platforms - from channel priorities and content pillars to platform-specific formats and audience development. Work hand-in-hand with our Social Media Manager to translate strategy into an executable content plan, acting as a senior thought partner and collaborator. Identify growth opportunities across platforms including new content formats, creator partnerships, emerging channels. Bring an analytical lens to social performance: track key metrics, surface insights, and feed them back into strategy on a regular cadence. Cross Functional Collaboration Sit at the intersection of brand, paid social, and digital - attending joint planning sessions and ensuring product pushes are aligned with brand and editorial stories. Accountable for team alignment on brand priorities so paid and organic work in sync. Collaborate and brief creative on social first content and marketing needs    RTW Launch Lead strategy for the RTW collection launch - from pre-launch awareness build to post-launch community Engagement. Develop a launch playbook that spans organic social, and digital roll. Work with Global marketing Manager and the wider team to define success metrics for launch and build a reporting framework to track them. Team Serve as a senior strategic resource for the Global Marketing Manager bringing clear execution, creative ambition, and a point of view to planning conversations. Help elevate the capabilities of the wider team through knowledge-sharing, inspiration, and collaborative working. Contribute to a culture of clear thinking and creative excellence. Culture: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability: As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills and Experience Required: Experience in brand marketing, social strategy, or a combined role. Ideally with fashion or consumer brands Proven track record of building or evolving a brand's social presence with measurable growth outcomes Experience collaborating with paid social and digital teams and understanding how organic and paid strategies interact Has worked on product or collection launches from a brand and social lens Analytically minded - comfortable with data, platform analytics, and using insight to inform decisions without losing the creative thread Creative and culturally switched-on, with a genuine feel for what resonates, what's emerging, and what feels authentic to a brand Excellent communicator, both written and verbal - able to articulate strategy clearly to stakeholders at all levels Self-directed and confident working in a lean team environment where initiative matters

Catawiki

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact  * Being open to change and feedback * Being passionate about our mission and our customers.  IMPORTANT NOTE: This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs. WHAT DOES THE ROLE INVOLVE? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. THIS IS WHO YOU ARE You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: * 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued. * Professional speaking and writing skills in Dutch and English; strong communication skills. * Strong analytical and critical thinking skills. * Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). * Ability to quickly switch between various customer channels, like phone and e-mail communications. * Ability to positively interact with your team and other departments. * Available to work 40 hours per week. * You are willing to commute to our Lisbon office and work in the office at least 2 days per week. * You are flexible with working at least 2 weekends a month and on some public holidays. * This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". IN RETURN * A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience. * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. * A Work From Home Allowance to help with your monthly household bills. * Commuting between your home and our office is covered by Catawiki. * Amazing Office right in the centre of Lisbon. WHY YOU'LL LOVE WORKING WITH US * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. OUR OFFICES AND WAY OF WORKING Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. INTERESTED? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Catawiki

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact  * Being open to change and feedback * Being passionate about our mission and our customers.  IMPORTANT NOTE: This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs. WHAT DOES THE ROLE INVOLVE? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. THIS IS WHO YOU ARE You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: * 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued. * Professional speaking and writing skills in German and English; strong communication skills. * Strong analytical and critical thinking skills. * Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). * Ability to quickly switch between various customer channels, like phone and e-mail communications. * Ability to positively interact with your team and other departments. * Available to work 40 hours per week. * You are willing to commute to our Lisbon office and work in the office at least 2 days per week. * You are flexible with working at least 2 weekends a month and on some public holidays. * This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". IN RETURN * A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience. * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. * A Work From Home Allowance to help with your monthly household bills. * Commuting between your home and our office is covered by Catawiki. * Amazing Office right in the centre of Lisbon. WHY YOU'LL LOVE WORKING WITH US * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. OUR OFFICES AND WAY OF WORKING Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. INTERESTED? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.