
Parloa · Madrid; Remotely in Spain
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerat...
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As
agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no
longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between
global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and
TUI already deploying Parloa at scale.
As a Senior Forward Deployed Engineer at Parloa, you’ll be on the front lines of enterprise AI adoption — delivering cutting-edge
technology into some of the most complex environments in the world. This is your opportunity to lead end-to-end deployment
projects from an engineering perspective — not just implementing what exists, but engineering what’s required to make it succeed
at enterprise scale.
FDEs are our in-field product engineers. You will build what doesn’t yet exist, adapt architecture to enterprise realities, and
engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first — you’ll be
building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also
defines how customers experience Parloa and shapes what our product becomes.
This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise
constraints, at speed and scale.
large, complex enterprise environments
reliability, and security
enterprise requirements
seamless delivery
measurable outcomes
architectures in depth to ensure alignment and credibility
into platform evolution
Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, MCP
customer impact
with proven experience in systems design and the ability to go hands-on in production systems
systems
prompt orchestration)
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes
action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high
volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re
defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If
you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this
is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s
evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with
clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for
themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong
expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear
ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are
instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
origin, disability status, socioeconomic background and other characteristics.
WHAT WE DO We're building the last piece of the puzzle to help companies unlock AI code generation - the part that makes it actually safe to ship. AI is enabling engineers to write code faster than ever before. But software review and testing hasn't caught up. Engineering leaders are drowning in long review cycles and more bugs than ever. The bottleneck isn't writing code anymore - it's everything that comes after it. We spent 3 years building the foundational technology to crack this - hard to replicate, and several years ahead of anything else on the market. Since then, we've grown 5x year-on-year and now work with some of the most AI-driven engineering teams in the world: Notion, ElevenLabs, Dropbox, Discord, LaunchDarkly, Wiz, CoreWeave, Wealthsimple, and more. Companies like Dropbox, Wiz, and Notion often pay more for Meticulous than any other software product in their stack, and spontaneously refer us to others. We're backed by the same investors behind Twilio, Twitch, Intercom, and PagerDuty. Individual investors include the founders of Vercel, Datadog, Segment, and Dropbox, the CTO of GitHub, the CPO of Adobe, the head of Engineering at Cursor, and many more. Our mission is to radically accelerate the pace of software development by empowering every engineer to ship at the speed their agents write code. This is an opportunity to join a company in hypergrowth as we scale from millions of annual recurring revenue to $100M ARR. If this excites you, come help us build it! THE ROLE THE FIRST FORWARD DEPLOYED ENGINEER IN SAN FRANCISCO As Meticulous's first Forward Deployed Engineer in San Francisco, you'll establish our US FDE presence and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - you'll be instrumental in shaping the processes, tooling, and best practices that the function runs on as it scales. You'll work directly with engineering leaders at the world's most AI-driven companies, understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive, you'll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next. CORE RESPONSIBILITIES This role spans both customer work and engineering. You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them. This involves everything from changes to core product to owning the customer relationship: * Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them. * Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself e.g. rework parts of Meticulous to work at a new level of scale required by the customer. * Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account. * Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen. * Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale. WHAT WE'RE LOOKING FOR * Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience. * Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive * Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration * Willingness to travel: Approximately 25% travel to customer sites. Expect to spend your first ~2 months in London embedded with the core engineering team. THIS ROLE IS NOT FOR YOU IF… * You want a pure IC engineering role with no customer contact * You need structured handoffs, clear specs, and a defined process to follow * You expect regular hours and no travel - our team, customers, and investors span SF, London, and NYC * You want engineering work that's insulated from customers and their problems YOU MAY LOOK LIKE… * Senior IC at a top tech company ready to leave the bureaucracy behind and own real customer outcomes end-to-end * Ex-founder or technical founding engineer who wants to keep the founder-energy but plug into a company with product-market fit and a clear path to scale * Forward Deployed Engineer at OpenAI, Scale, or Anthropic looking for an earlier-stage version of the same work * Solutions architect or staff engineer who wants more deep engineering and less PowerPoint WHAT YOU'LL GAIN HELP BUILD A NEW FUNCTION As the first FDE in San Francisco and one of the earliest FDEs at Meticulous, you'll be instrumental in defining how this team operates, from processes and tooling to how it scales. Clear path into leadership as the function grows. EXCEPTIONAL GROWTH You grow through a combination of the people you work with, and the experiences you’re exposed to. Within that context: * Our philosophy is that density of talent is what matters; and so we’ve focused on keeping the team small but with exceptional individuals. You’ll get to collaborate with world-class engineers who previously led 100+ person organizations at top companies, and we expect you’ll find the team is beyond any you’ve worked in before, within big tech (Google, Meta, etc.) or otherwise. This, combined with a focus on learning and growing together, means we’re able to learn from each other at rapid pace. * Beyond growing your skills through engineering and collaboration, the role involves spending a lot of time with engineering leaders at the fastest growing tech companies and leading firms in the world. We’ve found this gives us a unique exposure to a huge range of technologies, practices, techniques, codebases, architectures, cultures, learnings - what works, what doesn’t. It’s a valuable bird eye view of collective learnings and experiences. These learnings normally take years or decades to build up as you move between companies. There are few startups that grow as fast as we do. You’ll be joining a small team on an exceptional trajectory. Through this comes unique growth, but also unique network. EXPAND YOUR NETWORK Our investor network is one of the most active in tech - we'll use it to connect you with whoever helps you do your job better. You’ll work with engineering leaders across many leading tech companies, often at the highest levels. Given the speed of growth, and desirability of the product amongst the leading enterprises, Meticulous provides the opportunity to build a network of connections across the full span of the technology world. SOLVE NOVEL PROBLEMS Work on challenges at the intersection of browser technology, testing infrastructure, and large-scale system design that few engineers ever encounter - to help build something that changes the way software is developed. WORLD-CLASS COMPENSATION Base salary $200K-$400K plus significant equity, exceeding compensation at top technology companies and startups. PERKS ♥️ * 🍲 Unlimited food & drinks in office - including daily lunch as a team, and your own Amazon business account to buy whatever snacks you want for the office. * 💻 A setup you’ll love - everyone has a standing desk, brand new Macbook, your choice of ergonomic peripherals, and a $2.5k WFH budget to make home just as good * 🌴 Team offsites - we work and play hard, we’ve done offsites in Italy, Abu Dhabi and local 5-star resorts * 📚 Unlimited book budget - we have a growing in-office library and actively encourage everyone to add to it, whether you want to ramp up your knowledge of software testing, or become a better startup operator! * + many more! LIFE AT METICULOUS We believe autonomous testing will enable the automation of the majority of software development. You'll be at the forefront of this transformation, working with the companies that will be first to realize this future. This role is on-site because we've found that the speed of iteration and depth of collaboration required for both customer success and technical excellence happens best in person.
WHAT WE DO We're building the last piece of the puzzle to help companies unlock AI code generation - the part that makes it actually safe to ship. AI is enabling engineers to write code faster than ever before. But software review and testing hasn't caught up. Engineering leaders are drowning in long review cycles and more bugs than ever. The bottleneck isn't writing code anymore - it's everything that comes after it. We spent 3 years building the foundational technology to crack this - hard to replicate, and several years ahead of anything else on the market. Since then, we've grown 5x year-on-year and now work with some of the most AI-driven engineering teams in the world: Notion, ElevenLabs, Dropbox, Discord, LaunchDarkly, Wiz, CoreWeave, Wealthsimple, and more. Companies like Dropbox, Wiz, and Notion often pay more for Meticulous than any other software product in their stack, and spontaneously refer us to others. We're backed by the same investors behind Twilio, Twitch, Intercom, and PagerDuty. Individual investors include the founders of Vercel, Datadog, Segment, and Dropbox, the CTO of GitHub, the CPO of Adobe, the head of Engineering at Cursor, and many more. Our mission is to radically accelerate the pace of software development by empowering every engineer to ship at the speed their agents write code. This is an opportunity to join a company in hypergrowth as we scale from millions of annual recurring revenue to $100M ARR. If this excites you, come help us build it! THE ROLE FORWARD DEPLOYED ENGINEER - LONDON As one of the first Forward Deployed Engineers at Meticulous, you'll work shoulder-to-shoulder with our core engineering team at our London headquarters and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - you'll be instrumental in shaping the processes, tooling, and best practices that the function runs on as it scales. You'll work directly with engineering leaders at the world's most AI-driven companies, understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive, you'll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next. CORE RESPONSIBILITIES This role spans both customer work and engineering. You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them. This involves everything from changes to core product to owning the customer relationship: * Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them. * Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself e.g. rework parts of Meticulous to work at a new level of scale required by the customer. * Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account. * Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen. * Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale. WHAT WE'RE LOOKING FOR * Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience. * Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive * Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration * Willingness to travel: Approximately 25% travel to customer sites. The majority of our enterprise customers are US-based THIS ROLE IS NOT FOR YOU IF… * You want a pure IC engineering role with no customer contact * You need structured handoffs, clear specs, and a defined process to follow * You expect regular hours and no travel - our team, customers and investors span SF, London, and NYC. The role requires comfort working across time zones * You want engineering work that's insulated from customers and their problems YOU MAY LOOK LIKE… * Senior IC at a top tech company ready to leave the bureaucracy behind and own real customer outcomes end-to-end * Ex-founder or technical founding engineer who wants to keep the founder-energy but plug into a company with product-market fit and a clear path to scale * Forward Deployed Engineer at OpenAI, Scale, or Anthropic looking for an earlier-stage version of the same work * Solutions architect or staff engineer who wants more deep engineering and less PowerPoint WHAT YOU'LL GAIN HELP BUILD A NEW FUNCTION As one of the first FDEs at Meticulous, you'll be instrumental in defining how this team operates, from processes and tooling to how it scales. Clear path into leadership as the function grows. EXCEPTIONAL GROWTH You grow through a combination of the people you work with, and the experiences you’re exposed to. Within that context: * Our philosophy is that density of talent is what matters; and so we’ve focused on keeping the team small but with exceptional individuals. You’ll get to collaborate with world-class engineers who previously led 100+ person organizations at top companies, and we expect you’ll find the team is beyond any you’ve worked in before, within big tech (Google, Meta, etc.) or otherwise. This, combined with a focus on learning and growing together, means we’re able to learn from each other at rapid pace. * Beyond growing your skills through engineering and collaboration, the role involves spending a lot of time with engineering leaders at the fastest growing tech companies and leading firms in the world. We’ve found this gives us a unique exposure to a huge range of technologies, practices, techniques, codebases, architectures, cultures, learnings - what works, what doesn’t. It’s a valuable bird eye view of collective learnings and experiences. These learnings normally take years or decades to build up as you move between companies. There are few startups that grow as fast as we do. You’ll be joining a small team on an exceptional trajectory. Through this comes unique growth, but also unique network. EXPAND YOUR NETWORK Our investor network is one of the most active in tech - we'll use it to connect you with whoever helps you do your job better. You’ll work with engineering leaders across many leading tech companies, often at the highest levels. Given the speed of growth, and desirability of the product amongst the leading enterprises, Meticulous provides the opportunity to build a network of connections across the full span of the technology world. SOLVE NOVEL PROBLEMS Work on challenges at the intersection of browser technology, testing infrastructure, and large-scale system design that few engineers ever encounter - to help build something that changes the way software is developed. WORLD-CLASS COMPENSATION Base salary £150K-£300K plus significant equity, exceeding compensation at top technology companies and startups. PERKS ♥️ * 🍲 Unlimited food & drinks in office - including daily lunch as a team, and your own Amazon business account to buy whatever snacks you want for the office. * 💻 A setup you’ll love - everyone has a standing desk, brand new Macbook, your choice of ergonomic peripherals, and a £2k WFH budget to make home just as good * 🌴 Team offsites - we work and play hard, we’ve done offsites in Italy, Abu Dhabi and local 5-star resorts * 📚 Unlimited book budget - we have a growing in-office library and actively encourage everyone to add to it, whether you want to ramp up your knowledge of software testing, or become a better startup operator! * many more! LIFE AT METICULOUS We believe autonomous testing will enable the automation of the majority of software development. You'll be at the forefront of this transformation, working with the companies that will be first to realize this future. This role is on-site because we've found that the speed of iteration and depth of collaboration required for both customer success and technical excellence happens best in person.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. AREAS OF OWNERSHIP: * Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. * Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. * Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. * Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. * Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. * Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. WHO YOU ARE: * 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences * Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes * Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact * Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning * Strong project and stakeholder management skills, with passion for meeting milestones and effective communication * Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs * Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic * Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) * Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) * Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience * Familiarity with A/B testing methods to ensure AI agent performance at scale * Excellent written and spoken Spanish and English skills are required. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.