Team Lead, Customer Success

Graduate Program - Business Development Representative SME & Mid-Market / Digital DACH (m/f/x)

Unknown Employer

This is where your career begins. We are building the Business Development Graduate Program within our SME & Mid-Market / Digital DACH Team at osapiens — and we are looking for the best graduates in the DACH region. Not the loudest - the sharpest. This is not a traditional SDR role. It is a high-ownership position inside one of Europe's fastest-growing B2B software companies — 100% year-on-year growth for 42 consecutive months, backed by Goldman Sachs & BlackRock, with offices in 7 countries and more than 600 talents worldwide. You will sit at the front end of our Digital Sales Engine: fast, focused, and built for scale. A clear career path, an AI-first toolstack, and real responsibility from day one. We are building a decacorn here. You could be part of that. What the program looks like The Business Development Graduate Program is structured around a simple principle: real ownership from day one, with a clear path forward. You will spend your first year generating and qualifying pipeline for our SME & Mid-Market Digital DACH team — mastering high-velocity outbound, learning the full sales motion, and developing your own AI stack. Strong performers can expect significant career opportunities within 12, 18, 24 months — into Account Executive, Senior BD, or adjacent commercial roles — based on your results and where your strengths take you. We hire annually. Once you are in, you are part of a cohort — and a pipeline of talent that grows with the company.

Engagement Team Lead - EMEA

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. About the Role The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Senior Engagement Team Lead to build and lead a team within our growing Engagement org that helps the world's top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and built the teams that deliver it, and knows that real transformation is designed and managed. You will own the adoption and long-term success of an Enterprise vertical — leading a team of Engagement Associates, Managers, and Senior Managers who build the relationships and define the outcomes, while you step in on the highest-stakes accounts as the senior strategic advisor who ensures Legora becomes an embedded part of how legal teams operate. At the heart of the role is building the frameworks and standards your team uses to design each client's adoption playbook and deliver multi-year change-management programs that transform how they work. Across the portfolios on your team you'll set the bar for how a tailored roadmap is built, how initiatives are sequenced from initial rollout through firm-wide scaled adoption, how measurable outcomes and ROI are defined, and how the program evolves as new AI capabilities and use cases emerge. You will be critical as we continue to build a best-in-class adoption program at Legora, scaling the team and the standards that help clients realize measurable ROI, expand successful use cases and transform the way their teams work. What You’ll Do You'll lead a team that owns the post-sale customer experience, across onboarding, adoption and long-term value realization across an Enterprise vertical — firm or corporate. Specifically, you will: Set the standard for how your team designs each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. Build the operating rhythms — portfolio reviews, health inspection, coaching cadences — that keep the team executing against those playbooks, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as clients' needs and Legora's capabilities evolve. Coach the team to act as strategic advisors who deeply understand client goals and legal workflows, stepping in on the highest-stakes accounts yourself to engage executive sponsors, surface high-impact opportunities, and guide clients toward maximum value from Legora. Set the standard for how the team drives sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews — turning what works across portfolios into repeatable, scalable motions. Orchestrate engagement from cross-functional teams across your vertical to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end context across your portfolios. Partner with GTM on key commercial moments across the vertical to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities — coaching the team to lead these conversations and stepping in on the most complex renewals and expansions. Translate segment-level feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. What You Bring You care deeply about customer outcomes and you know that transformation has to be designed and led — and that scaling it takes a high-performing team. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers — and the teams behind them — adopt, grow and succeed. We're looking for: A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations — and leading the teams that deliver them. Experience building the standards and operating rhythms that scale tailored, client-level transformation roadmaps and adoption plans across a team and steering them to measurable outcomes. 8+ years in management consulting, customer success, account management, or a related field, with 3+ years managing client-facing teams — including other managers — ideally with exposure to high-growth B2B SaaS or Legal Tech. A track record of driving adoption, retention, and satisfaction across a portfolio of enterprise clients and senior stakeholders — and of developing the people who deliver those outcomes. Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. Strong operational discipline; you build inspection frameworks and run tight rhythms that keep multi-workstream initiatives moving across a team and your clients confident. Excellent communication skills and executive presence — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders, coach your team through them, and roll up your sleeves with hands-on teams. High EQ: you know when to listen, when to advise, when to coach and when to act — and when to step in versus let your team lead. A love of fast-paced, early-stage environments where you build the playbook and the team, not just build for yourself. Deep data fluency; you read portfolio metrics and account health with rigor and use them to drive decisions across the team.

Team Lead Customer Success | (m/w/d)

Superchat

Bei Superchat gestalten wir die Kommunikation zwischen Unternehmen und ihren Kund*innen neu. Unsere Mission ist klar: Die Kommunikation mit einem Unternehmen sollte so einfach und natürlich sein wie ein Gespräch mit deinen Freunden. Superchat ist aktuell stark am wachsen und mit der Expansion in neue Märkte (u.a. Südeuropa) entstehen viele spannende Themen. Wir suchen dich als Team Lead Customer Success, um unser Team weiterzuentwickeln, Prozesse aufzubauen und unsere Kund:innen über den gesamten Lifecycle hinweg zum Erfolg zu führen. Wir suchen dich als Unterstützung! 🚀 SO KÖNNTE DEIN TAG AUSSEHEN * Du führst, coachst und entwickelst unser Customer Success Team fachlich und disziplinarisch weiter, inklusive regelmäßiger 1:1s, Performance-Reviews und individueller Entwicklungspläne * Du verantwortest die operative Steuerung deines Teams und behältst die wichtigsten CS-KPIs (z.B. GRR, NRR, Churn) im Blick. Du leitest daraus konkrete Maßnahmen ab und steuerst dein Team entsprechend * Du wirkst an der strategischen Weiterentwicklung des Customer Success Bereichs mit, leitest klare Team-Ziele ab und optimierst Prozesse entlang des gesamten Customer Lifecycles inklusive skalierbarer Playbooks * Du übernimmst Ownership für strategische Kund:innen, begleitest komplexe Eskalationen und bist Sparringspartner:in für dein Team bei kritischen Cases * Du treibst die internationale Skalierung unseres CS-Teams voran und baust gemeinsam mit uns Strukturen für neue Märkte (u.a. Spanien und Italien) auf * Du verantwortest Hiring, Onboarding und Enablement neuer Teammitglieder und baust unser Team gezielt weiter aus * Du analysierst Daten und Metriken, leitest daraus Maßnahmen ab und reportest regelmäßig an deine:n Vorgesetzen DAS BRINGST DU MIT * Du hast mehrjährige Erfahrung im Customer Success (idealerweise im SaaS-Umfeld) und bereits erste Leadership-Erfahrung gesammelt, z.B. als Team Lead, Senior CSM mit Führungsverantwortung, oder in einer vergleichbaren Rolle * Du sprichst Deutsch auf Muttersprachniveau und bist fließend in Englisch * Du führst dein Team souverän mit bestehenden Prozessen und hast gleichzeitig die Motivation und das Gespür, diese bei Bedarf weiterzuentwickeln und aktiv zu verbessern * Du arbeitest eigenständig, übernimmst Ownership und treibst Themen proaktiv voran, ohne auf detaillierte Vorgaben zu warten * Du hast in mindestens einer früheren Rolle eigene KPI-Verantwortung übernommen (z. B. CS-KPIs wie NRR, Churn, Retention etc.) * Du bringst eine ausgeprägte Neugier für Technologie mit und probierst gerne neue Tools und Systeme aus * Du bist hochmotiviert, Superchat aktiv voranzubringen, Impact zu schaffen und zum langfristigen Erfolg beizutragen DEINE BENEFITS * 26 Tage bezahlter Urlaub + 2 freie Tage für Weihnachten und Silvester * Du hast die Wahl zwischen einer Urban Sports Club/John Reed Mitgliedschaft oder Fahrkarten/Dance-Abo * Regelmäßige Firmen- und Teamevents * Jährliches Budget für persönliche Weiterbildung in Höhe von 500 € für zum Beispiel Konferenzen, Kurse, Bücher, Karrierecoach usw. * Eine integrative und aufregende Start-up-Kultur, die schnelles berufliches und persönliches Wachstum ermöglicht * Schönes Büro im Herzen von Berlin (Prenzlauer Berg) mit kostenlosen Snacks, Getränken und bester Ausstattung ÜBER SUPERCHAT Superchat wurde 2020 in Berlin von Yilmaz und Mika gegründet. Mit schon über 9.500 Unternehmenskunden sind wir auf starkem Wachstumskurs. Mit einer Series A-Finanzierung von 15,6 Mio. US-Dollar werden wir unter anderem von den führenden Investoren Blossom Capital und 468 Capital unterstützt. Wir bieten eine umfassende Messaging-Suite für Unternehmen, die alle Kommunikationskanäle (WhatsApp, Instagram, Facebook und viele mehr) in einer Plattform vereint. Das ermöglicht unseren Kunden, auf einfache Art und Weise Newsletter zu versenden, Kundenbeziehungen aufzubauen und Produkte und Dienstleistungen zu verkaufen. Wir sind davon überzeugt, dass Diversität Unternehmen besser macht. Wir freuen uns über alle Bewerber:innen. Unabhängig von Gender, Herkunft, Nationalität oder Glaube. Fühl dich frei und schicke uns gerne deine Bewerbung! Wir freuen uns auf deine Bewerbung! 🙂