Account Manager - Paris - CDI

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Advertising team sits at the intersection of commerce, data and marketing helping restaurant and grocery partners accelerate growth through smart, insight-led media solutions. From shaping high-impact campaign strategies to optimising performance at scale, we combine commercial acumen with deep marketplace insight to unlock value for our partners while driving sustainable revenue growth for Deliveroo. We’re looking for an Advertising Sales Manager to join our Paris team. In this role, you’ll help us drive growth for our Mid-Market merchants by leading advertising sales and strategic account management. The role is based in Paris. WHAT YOU’LL BE DOING You’ll be joining the Merchant Ads & Promos team. We are a high-growth function dedicated to helping our partners navigate the Deliveroo toolkit to maximise their visibility and sales. You will act as a trusted advisor to some of the key restaurant partners in France. Here’s what your day-to-day might look like: * Identify Growth Opportunities: Proactively identify scope to increase partner advertising effectiveness by gaining a deep understanding of their marketing objectives and challenges. * Develop and Pitch: Create tailored strategies that map our ad solutions to client needs and lead pitches to senior stakeholders on your proposed approach. * Campaign Management: Coordinate the end-to-end launch, management, and reporting of campaigns, ensuring expectations are aligned across all partners. * Performance Optimisation: Proactively monitor campaign performance and evolve strategies to improve results against agreed KPIs. * Strategic Advising: Use data-led insights to demonstrate how we are maximising the impact of partner spend, ultimately driving continued investment on the platform. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven Advertising Sales Experience: Significant experience in an advertising sales or account management role, ideally within a fast-paced digital environment. * Ecosystem Knowledge: A strong understanding of the advertising landscape, spanning both brand awareness and performance marketing. * Strategic Communication: Excellent relationship-building skills with the ability to influence and negotiate with senior executives. * Data Storytelling: Proven ability to use complex data sets to tell a compelling story and inform strategic recommendations. * Operational Excellence: Strong organisational skills to manage multiple campaigns and stakeholders simultaneously without losing pace. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

WHY DELIVEROO? Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. As we accelerate toward our 2027 ambition, Global Accounts are central to our future success. We are building a team that sets the standard for strategic partnership management — combining senior commercial leadership, rigorous execution, and organisational depth. THE ROLE As Head of Global Accounts, you will lead a high-performing team responsible for the commercial relationship with France's most strategic restaurant brands. Your team currently consists of 7 people: Key Account Managers who own brand HQ relationships, and a Client Partner (mid-manager) who manages a team of Key Account Associates covering franchisees across the territory. You report to the Director of Enterprise & Key Accounts, France, and are based in Paris (this is a hybrid role). You are the senior commercial owner for your portfolio — accountable for revenue growth, partner satisfaction, and team excellence. Beyond day-to-day account management, you will play a central role in aligning the organisation to strategic priorities: from contract structuring and joint business planning, to supporting Deliveroo's city expansion strategy by securing anchor restaurant partners in new and relaunching markets. This is a senior leadership role with direct impact on revenue, partner satisfaction, and team development. KEY RESPONSIBILITIES 1. COMMERCIAL STRATEGY & EXECUTION EXCELLENCE * Own the end-to-end commercial growth of Global Accounts in France * Lead contract negotiations, renewals, and upsell strategies with major restaurant brands * Build and execute joint business plans covering partner growth, profitability, and operational performance * Drive co-investment marketing strategy with partners, including co-funded campaigns and promotional activations * Support Deliveroo’s expansion strategy: secure anchor brand commitments in new cities and relaunching markets * Act as a trusted C-level advisor, providing insight on Deliveroo's capabilities, competitive landscape, and market trends * Build and maintain senior and C-suite stakeholder relationships across France's most strategic brands * Set and maintain 5★ account management standards across the team, with clear portfolio sizing and coverage 2. CROSS-FUNCTIONAL LEADERSHIP * Partner closely with Operations, Marketing, Product, Strategy, and Finance teams * Represent the French perspective in international Global Accounts forums * Influence product roadmap and prioritisation through structured partner and market feedback 3. PEOPLE & ORGANISATIONAL DEVELOPMENT * Lead, coach, and develop a team of 7 people — directly and through mid-management * Build a strong internal succession pipeline by identifying and developing high-potential talent * Define and continuously evolve the organisational model (coverage, seniority structure, processes) as the business scales WHAT WE'RE LOOKING FOR MUST-HAVE * 10+ years in commercial, client partnership, or account management roles — with a track record managing complex, multi-stakeholder brand portfolios * Demonstrated ability to structure and close complex commercial agreements with brand or franchise HQs (contract negotiation is essential) * Strong KPI ownership: comfortable defining, owning, and reporting on revenue and performance metrics with a structured, data-driven approach * Experience leading multi-layered teams in fast-paced, high-growth environments * Strong financial acumen and P&L literacy * English fluency NICE-TO-HAVE * Familiarity with franchised or multi-site restaurant networks * Experience in a marketplace, F&B, Hospitality, Retail, or FMCG environment LEADERSHIP PROFILE * Senior, credible, and resilient — able to build trust and influence at C-suite level * High ownership mindset with a strong bias for action * Comfortable navigating ambiguity and driving organisational change * Passionate about developing talent and raising team standards * Collaborative leader who builds strong cross-functional partnerships and fosters an inclusive, high-performing culture. RECRUITMENT PROCESS * Recruiter interview * Business Interview * Business case presentation * Values and Expertise interviews * Final interview with Deliveroo France Commercial Director WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

POURQUOI DELIVEROO? Lorsque l’on vous parle de Deliveroo, vous pensez sans doute d’abord aux bons petits plats livrés chez vous en moins d’une demi-heure. Sympa, non ? Mais c’est en coulisses que l’histoire devient encore plus passionnante. Deliveroo, c’est une entreprise technologique en forte croissance, présente dans 9 marchés à travers le monde. En France, nous collaborons avec plus de 176 000 restaurants et commerces partenaires, ainsi qu’avec des milliers de livreurs et livreuses partenaires, afin d’offrir la meilleure expérience possible à des millions de clients. Nous opérons l’une des marketplaces tripartites les plus complexes au monde, en temps réel. Des millions de clients, des milliers de partenaires et de livreurs comptent sur notre technologie et nos algorithmes pour être connectés en quelques secondes et permettre des livraisons toujours plus rapides. VOS MISSIONS En tant qu’Alternant·e Account Manager, vous accompagnerez le développement et la performance opérationnelle d’un portefeuille de partenaires. Vos principales missions seront les suivantes : * Assurer le suivi opérationnel et commercial des boutiques de votre portefeuille ; * Animer et développer la relation avec les boutiques partenaires ; * Analyser quotidiennement les performances opérationnelles des partenaires ; * Accompagner les partenaires sous-performants afin d’améliorer leur excellence opérationnelle ; * Assurer la bonne adoption des produits et outils Deliveroo (application de réception des commandes, portail partenaire, outils marketing, etc.) ; * Paramétrer et mettre en place des campagnes marketing adaptées aux besoins des partenaires ; * Identifier des opportunités d’amélioration continue et contribuer à la satisfaction de nos partenaires et clients. PROFIL RECHERCHÉ * Vous préparez une formation supérieure de type école de commerce ou équivalent universitaire ; * Vous recherchez une alternance à partir d’août 2026 ; * Vous disposez idéalement d’une première expérience commerciale ou en gestion de portefeuille clients ; * Vous êtes à l’aise dans les échanges commerciaux et savez influencer de manière constructive ; * Vous aimez être sur le terrain et vous impliquer dans les aspects opérationnels de votre rôle ; * Vous êtes analytique et savez utiliser des données quantitatives et qualitatives pour piloter la performance ; * Vous appréciez le travail en équipe et savez collaborer efficacement avec différents interlocuteurs ; * Vous contribuez à créer un environnement de travail positif, dynamique et tourné vers l’innovation. POURQUOI NOUS REJOINDRE ? Chez Deliveroo, vous évoluerez dans un environnement stimulant, en forte croissance, où vous aurez l’opportunité de développer rapidement vos compétences et d’avoir un impact concret sur notre activité. Nous avançons vite, testons constamment de nouvelles idées et favorisons une culture de transparence, d’autonomie et de collaboration. Aucun projet n’appartient à une seule équipe : chacun peut contribuer, proposer des idées et avoir un réel impact. PROCESSUS DE RECRUTEMENT * Entretien avec un recruteur (15 min) – visioconférence ; * Entretien avec la/le manager (45 min) – visioconférence ; * Envoi de l’offre d’alternance. LA VIE CHEZ DELIVEROO Notre mission est de transformer durablement la façon dont les consommateurs accèdent à leurs repas et produits du quotidien. Les défis que nous relevons sont ambitieux : comment utiliser les données et la technologie pour aider nos partenaires à développer leur activité ? Comment anticiper les nouveaux usages et améliorer continuellement l’expérience client ? Chez Deliveroo, vous aurez l’opportunité de participer à des projets à fort impact, dans un environnement international, innovant et en constante évolution. Rejoignez-nous et participez à cette aventure passionnante. À compétences égales, ce poste est ouvert aux personnes en situation de handicap ou assimilées au sens de l’article L5212-13 du Code du travail. Deliveroo s’engage en faveur de la diversité, de l’égalité professionnelle et de l’inclusion.