Rider Onboarding Associate (CDD 6 mois)

Deliveroo

Pourquoi Deliveroo ? Chez Deliveroo, nous transformons la façon dont le monde mange et fait ses courses en rendant l'accès à la restauration et aux commerces plus simple, plus rapide et plus agréable. Nous connectons consommateurs, restaurants, commerces et livreurs afin de permettre à chacun de commander ce qu'il souhaite, quand il le souhaite et où il le souhaite. Entreprise technologique à la pointe de l'innovation, nous évoluons dans l'un des secteurs connaissant la plus forte croissance au monde. Nous avançons vite, valorisons l'autonomie et encourageons chacun à proposer de nouvelles idées. Si vous aimez relever des défis et avoir un impact concret, rejoignez-nous ! Descriptif du poste Nous recherchons un(e) Senior Rider Onboarding Associate (H/F) pour rejoindre notre équipe Rider Operations, dans le cadre d'un CDD de 6 mois. Vous jouerez un rôle clé dans le recrutement et l'intégration de nos livreurs partenaires en animant les sessions d'onboarding en présentiel et en contribuant à l'amélioration continue de nos processus. Véritable ambassadeur(rice) de Deliveroo sur le terrain, vous veillerez à garantir une expérience d'intégration de qualité pour nos futurs livreurs tout en contribuant à assurer un niveau de flotte adapté aux besoins de nos partenaires et de nos clients. Ce poste est principalement basé sur le terrain et nécessite de nombreux déplacements à travers la France. Vos missions * Sur le terrain - Animer les sessions d'intégration en présentiel auprès des nouveaux livreurs partenaires. - Intervenir au sein de nos Rider Onboarding Hubs et vous déplacer sur différents sites selon les besoins opérationnels. - Représenter Deliveroo et garantir une expérience candidat de qualité tout au long du parcours d'intégration. - Veiller à maintenir un niveau de flotte adapté dans les zones où les besoins en livreurs sont les plus importants. - Anticiper les périodes de forte activité afin de garantir une capacité de livraison suffisante. * Amélioration des opérations - Participer à la conception, à l'amélioration et au déploiement de nos espaces d'onboarding afin d'optimiser l'efficacité des opérations. - Identifier les points de friction rencontrés par les candidats ou les équipes et proposer des solutions concrètes. - Contribuer à l'évolution des processus d'intégration afin d'améliorer l'expérience des livreurs et l'efficacité opérationnelle. - Devenir un référent interne sur les processus d'onboarding des livreurs. * Collaboration transverse Vous travaillerez en étroite collaboration avec les équipes Rider Support, Product, Supply, Onboarding ainsi qu'avec les équipes Engagement afin de : - Partager les retours terrain et identifier des pistes d'amélioration. - Participer à la planification des besoins en livreurs en fonction des prévisions d'activité. - Contribuer au développement de nouveaux outils et processus permettant d'améliorer l'expérience des candidats et des équipes opérationnelles. Profil recherché - Vous justifiez d'une expérience dans un environnement dynamique tel qu'une entreprise technologique, une startup, une plateforme de livraison ou un poste similaire. - Vous êtes autonome, proactif(ve) et capable de vous adapter rapidement à des priorités changeantes. - Vous appréciez le travail de terrain et savez travailler aussi bien en autonomie qu'en collaboration avec plusieurs équipes. - Vous faites preuve d'excellentes qualités relationnelles, d'écoute et de communication. - Vous êtes à l'aise pour interagir avec des interlocuteurs variés et savez créer une expérience positive pour les candidats. - Vous maîtrisez les outils collaboratifs tels que Google Workspace, Slack ou Salesforce. - La maîtrise de langues supplémentaires (notamment l'anglais, l'arabe ou Hindi/Urdu) constitue un véritable atout. - Vous êtes titulaire du permis B et acceptez des déplacements fréquents sur le territoire français, pouvant nécessiter des départs matinaux ou des retours tardifs. - Vous disposez idéalement d'un véhicule personnel pour accéder à certains sites non desservis par les transports en commun. Environnement de travail & avantages Chez Deliveroo, nous savons que les employés sont au cœur de l'entreprise et nous accordons une grande importance à leur bien-être. Les avantages varient d'un pays à l'autre, mais nous proposons du télétravail hybride, ainsi que de nombreux avantages dans des domaines tels que la santé, le bien-être, les congés parentaux, la retraite ainsi que des congés pour soutenir une œuvre de bienfaisance de votre choix. Les avantages sont propres à chaque pays. Pour plus d'informations, veuillez vous adresser à la personne chargée du recrutement pour ce poste. Diversité Nous sommes convaincus qu'un excellent environnement de travail est celui qui reflète le monde dans lequel nous vivons dans toute sa diversité. Nous ne portons aucun jugement sur ce qui fait de vous la personne que vous êtes - que ce soit votre genre, votre race, votre sexualité, votre religion ou même une aversion secrète pour la coriandre! Deliveroo France a obtenu un score de 98/100 à l'Indice de l'Égalité Hommes-Femmes 2025, témoignage de notre engagement envers la diversité et l'égalité des chances. Ce dont vous avez besoin pour nous rejoindre, c'est surtout le désir de faire partie de l'une des entreprises à la croissance la plus rapide dans un secteur passionnant, celui de la foodtech. À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Deliveroo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des personnes en situation de handicap.

Deliveroo

FIELD SALES EXECUTIVE, SHEFFIELD & LINCOLN Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Field Sales Executive, Sheffield & Lincoln to join our Yorkshire team. This is a field-based role requiring travel across the region, so a valid driving licence and your own car are essential. In this role, you’ll help us sign up the best restaurants in the region, bringing top-tier culinary choices to our customers and driving local marketplace growth. Get to know our Commercial team — what drives us, how we work, and what you can expect.   WHAT YOU’LL BE DOING You’ll be joining the Regional UK and Ireland team. We are experts in the local markets we serve across all four nations. This role is a fantastic opportunity to become the face of Deliveroo across Sheffield, Lincoln, and the wider region, building deep relationships with new restaurant partners and uncovering hidden culinary gems. Here’s what your day-to-day might look like: * Drive new business acquisition: Map, prospect, pitch, and close high-quality restaurants across your region, acting as a local expert who knows exactly what restaurants customers crave. * Pitch Deliveroo technology: Connect with restaurant owners via physical site visits, phone, and digital channels to demonstrate the commercial value of our platform. * Streamline partner onboarding: Oversee the end-to-end onboarding process for new partners, ensuring a fast, efficient, and seamless transition onto the platform. * Set partners up for success: Monitor and support restaurant performance within their first eight weeks of joining to ensure long-term operational success and volume growth. * Engage with the food community: Attend local restaurant meet-ups, sample food from prospective partners, and represent the Deliveroo brand across the regional food scene. WHAT YOU’LL NEED TO THRIVE Essential * Proven business development skills: Strong background in targeting new business, hunting new opportunities, and working comfortably towards monthly acquisition targets. * Commercial and negotiation acumen: Experienced negotiator with a strong understanding of commercial economics, capable of structuring win-win deals for partners and Deliveroo. * Excellent communication: Outstanding interpersonal and communication skills, with the ability to build trust face-to-face, over the phone, and via email. * Mobility and flexibility: Comfortable being out on the road as your primary working environment, with a valid driving licence, access to a vehicle, and a willingness to travel across the wider region. * Passion for the industry: A genuine interest in the food and restaurant industry, paired with the tenacity and self-motivation required for field sales. Nice to Have * Language skills: Fluency in an additional language relevant to our diverse restaurant partner base (e.g., Mandarin, Cantonese, Korean, Thai, Arabic, Vietnamese, Hindi, Urdu, or Punjabi). WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

FIELD SALES EXECUTIVE, NEWCASTLE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Field Sales Executive to join our Newcastle team. This is a hybrid role. In this role, you’ll help us build relationships with new restaurant partners across the region, improving our proposition for customers and identifying ways to continue our fast growth. Get to know our Commercial team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Regional UK and Ireland team. The Regional UK and Ireland team drives Deliveroo's performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve, focusing on bringing the best possible selection to our customers and opportunities for growth to our partners. Here’s what your day-to-day might look like: * Drive regional restaurant acquisition: Map, prospect, pitch, and close high-value restaurant partners across your region to expand our local market selection. * Execute strategic business development: Engage with independent restaurants via physical visits, emails, calls, and social platforms to demonstrate the commercial value of Deliveroo’s technology. * Own the commercial onboarding journey: Oversee the end-to-end partner onboarding process to ensure it is fast, efficient, and seamless for new partners. * Structure high-impact partnerships: Negotiate contract terms and partnership structures that secure win-win commercial outcomes for both restaurants and Deliveroo. * Act as a local territory expert: Develop deep insight into the regional food scene, mapping out up-and-coming culinary trends and identifying the key brands that local customers crave. WHAT YOU’LL NEED TO THRIVE ESSENTIAL * Proven new business acquisition: Demonstrated sales experience with a track record of actively targeting new business and consistently delivering against demanding commercial targets. * Commercial negotiation skills: Strong commercial acumen with the ability to handle negotiations and structure profitable, sustainable deals. * Autonomy and field-based resilience: A self-motivated, tenacious approach with the ability to work independently and spend significant time out on the road meeting prospects. * Effective relationship building: Excellent communication and interpersonal skills, with the ability to connect with diverse business owners and present product value clearly. * Mobility requirement: Possession of a valid UK driving licence and access to a vehicle to facilitate travel across the North East and Yorkshire region. NICE TO HAVE * Industry sector knowledge: Prior experience or a deep understanding of the economics of hospitality, food delivery, or high-growth marketplace operations. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!