Consumer Service Manager

British American Tobacco Sweden AB

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together! British American Tobacco Sweden has an exciting opportunity for a Western Europe CRM & Consumer Care Development Executive in Malmö The Omnichannel CRM & Consumer Care Development Executive supports the design, delivery and optimisation of CRM and Consumer Care programmes across Western Europe. The role contributes to strategy and executes data-led, compliant activations across the ACR framework to drive consumer acquisition, engagement and retention. It ensures effective delivery of CRM initiatives aligned to business targets, while leveraging performance data and insights to continuously optimise results. The ideal candidate combines creativity, consumer insight and data to build effective CRM journeys, with strong capability in omnichannel activation and project management. Your key responsibilities will include: Analyse consumer trends, competitive landscape and industry developments to identify opportunities for CRM & Consumer Care growth, innovation and continuous improvement. Develop strong understanding of brand priorities and market dynamics, sharing insights and best practices to drive capability and performance across Western Europe. Support the development of CRM & Consumer Care strategies and plans through data-driven insights on consumer segments, journeys and activation opportunities. Support the design, delivery and optimisation of CRM & Consumer Care programmes end-to-end, including managing project planning, timelines and budgets, briefing and coordinating stakeholders and agencies, and driving targeting, personalisation and testing to improve campaign performance. Collaborate with cross-functional teams and agency partners to deliver initiatives, managing dependencies and risks to ensure successful outcomes. Contribute to the optimisation of the ACR framework and Consumer Care initiatives, improving targeting, engagement and activation effectiveness. Ensure all CRM & Consumer Care programmes are delivered in full compliance with legal, regulatory and internal governance standards, maintaining high quality and data integrity across systems. Support the optimisation of CRM processes, controls and MarTech capabilities, including acting as a technical expert for Salesforce Marketing Cloud and Service Cloud, driving continuous improvement and commercial outcomes for WE DRBU. Track and report on CRM & Consumer Care performance, leveraging data and analytics to generate insights, monitor impact against key metrics (e.g. engagement, NPS, CSAT), and drive continuous optimisation and business performance. What are we looking for? Proven experience in CRM, digital marketing, activation or consumer care roles, with working knowledge of digital marketing platforms and performance analytics tools (e.g. Shopify, Trustpilot, Adobe suites, Google Marketing Platform, Google Search Console, Power BI), and strong proficiency in Microsoft Office tools; FMCG or multi-brand experience preferred. Strong commercial acumen, with the ability to link CRM & Consumer Care activities to business objectives and measurable outcomes. Consumer-focused mindset with strong attention to detail and commitment to delivering high-quality experiences, combined with a strong understanding of omnichannel marketing ecosystems and how online and offline touchpoints integrate to deliver best-in-class consumer journeys. Analytical capability with the ability to interpret data, generate actionable insights and translate them into recommendations, combined with a proactive problem-solving mindset and focus on continuous improvement and performance optimization. Project management skills, with the ability to manage multiple campaigns and priorities simultaneously while maintaining high attention to detail. Team player with the ability to collaborate effectively across cross-functional teams and agency partners to deliver high-quality outcomes. Strong communication and storytelling skills, with the ability to translate complex information into clear and engaging narratives. Hands-on experience in CRM segmentation, targeting and journey development, with strong understanding of consumer journeys and activation mechanics; familiarity with CRM MarTech platforms (e.g. Salesforce Marketing Cloud or equivalent). Salesforce Marketing Cloud Email Specialist certification is considered a plus, if not must be obtained as part of the role. Full professional proficiency in English. What we offer you? We offer a market leading annual performance bonus (subject to eligibility) Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here. You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills We prioritise continuous improvement within a transformative environment, preparing for ongoing changes WHY JOIN BAT? In BAT Sweden we strive to create a smokeless reality on a day-to-day basis. If you wonder how we are getting there, please take a look at the OMNI report – a comprehensive study done to analyse the current market trends in tobacco harm reduction. Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

bygghemma Sverige AB

Bygghemma Nordic, part of BHG Group, is one of the Nordics’ leading e-commerce players in building, home, and garden products. With Bygghemma.se as one of our core platforms, we bring together an extensive digital assortment, inspiring showrooms, and a comprehensive service offering – creating a seamless customer experience across channels. Our ambition is to make home improvement easier, smarter, and more accessible for customers across the Nordics. We are now looking for a Chief Financial Officer to join our executive leadership team and play a key role in driving the company’s financial performance, governance, and strategic development across the Nordics. The Role As CFO, you will have overall responsibility for the financial performance and governance of Bygghemma Nordic. You will be a key member of the leadership team, partnering closely with the CEO and senior stakeholders to drive business performance, ensure financial control, and support strategic decision-making. You will lead the Finance organization and own core financial processes, including planning, reporting, and performance management, while ensuring compliance within a group structure. The role requires both strategic leadership and hands-on execution, operating in a dynamic and performance-driven environment. Key Responsibilities Full ownership of the company’s P&L, budgeting, forecasting, and financial performance follow-up Lead and develop the Finance organization across the Nordics, including people, processes, and systems Ensure accurate, timely, and compliant financial reporting to group and external stakeholders Drive financial governance, internal controls, and compliance in a regulated environment Act as a trusted advisor to the CEO and leadership team, providing insights and decision support Translate financial data into actionable business insights and performance improvements Support business transformation, scaling, and continuous improvement initiatives Collaborate with Group Finance and ensure alignment with group reporting structures Experience Proven experience as CFO or senior finance leader in a complex, multi-entity or Nordic organization Strong track record in financial management, reporting, and governance, preferably in a listed or regulated environment Experience in leading finance teams, including managing other leaders, and driving change or transformation Background in e-commerce, retail, or consumer-driven business is a strong advantage Skills & Capabilities Strong analytical mindset with the ability to translate data into clear decisions Excellent communication skills – able to engage non-financial stakeholders High level of structure, prioritization, and decision-making capability Leadership & Personal Qualities You are a leader who: Takes full ownership and acts with integrity Brings clarity and simplicity in complex situations Proactively challenges and drives improvement Builds trust and collaborates effectively across teams and markets You are also calm, credible, and decisive, with a strong ability to operate in senior leadership contexts. Education & Languages University degree in Finance, Business Administration, or equivalent Fluency in English What we offer This is a great opportunity to: Play a key role in shaping the future of a leading Nordic e-commerce company Drive impact across multiple markets in a dynamic growth environment Combine strategic influence with operational execution Ready for your next challenge? We apply continuous selection and may fill the position before the application deadline – so don’t wait to apply! We look forward to receiving your application!

Najell AB

Ready to join one of the fastest growing companies in Sweden? Najell designs and sells award-winning products for new and expecting parents. Our biggest product categories include baby carriers, baby nests and accessories for strollers. Here at Najell, you get the opportunity to work with a rapidly growing brand. Our office is located attractively in the centre of Lund. We are growing at a fast pace and have higher goals looking ahead growing the team, products and the value we co-create for our customers. The Role Najell is looking for a hands on Marketing Manager that will lead and develop Najells marketing efforts and report directly to the CEO. The position is based in Lund, Sweden where we work together at the office and not hybrid/remote. Drive Najells global marketing strategy and execution. Live the life of a scale up organisation and help us thrive together. Lead team of about 15-20 people. Build internal competence to drive all marketing activities. Implement strategies to improve sales and growth aligned with brand goals. Deep dive market analysis to guide our marketing activities to grow brand awareness and increase sales. Improve our CRM activations. Part of Management team. Plus a lot more... Your Qualifications Higher degree education in marketing. Expert level at performance marketing. Proven experience from marketing at a higher level. Experience from marketing of consumer goods in a fast paced growth environment. Proven leader and internal stakeholder coordinate with other departments. Experience of SoMe and influencer marketing. Can do attitude willing to make sure we achieve results. Ability to move between complex tasks and big and small improvement projects. We Offer We are a tight-knit team that works hard to reach our ambitious goals. We all contribute individually within our roles in marketing, product development, sales and more but there is a strong will to help each other out across borders and work together. This makes us stronger than most teams and also makes us more successful and have more fun together. We create our own success. Is it you that we are looking for? Application Click "apply here" to apply and upload your CV and a personal letter. We want to learn more about you and what would make you a great fit for us and this position. Applications are handled on an ongoing basis so don't wait with your application. About Us Najell was founded in 2012 and develops products for parents. We are based in Lund in southern Sweden where our international team strives to improve and to create great products with parents and babies in mind. Read more about us and our brand at www.najell.com.