Engineering Manager

At Voyado we build the technology that helps retailers communicate with millions of customers every day. Whether it’s a personalized email, an automated SMS after a purchase, or a real-time customer journey, the Communication Area is where those experiences come to life. Our teams build everything from customer-facing editors and automation tools to the distributed systems responsible for delivering messages reliably at scale. We’re now looking for an Engineering Manager to lead one of our engineering teams within the Communication Area. You don’t need years of Engineering Management experience to succeed here—we’re looking for someone with strong leadership potential, technical credibility, and a genuine passion for helping engineers grow. You’ll report to Beate, Engineering Area Lead for Communication, and work closely with Product Managers and Architects. ABOUT THE ROLE As Engineering Manager, you’ll be responsible for both your team and its delivery. Your primary focus will be creating an environment where engineers can thrive. You’ll coach people, create clarity around priorities, help the team navigate challenges, and ensure sustainable delivery over time. While you won’t be expected to write production code, we believe great engineering leadership comes from understanding what your team is building. You’re naturally curious about technology, enjoy diving into the product, and want to understand the technical challenges your engineers face—not because you need to make every technical decision yourself, but because it helps you become a better leader. In this role, you will: * Lead, coach and support a team of Software Engineers through regular 1:1s, feedback and development conversations. * Create clarity around priorities, planning and team ownership while enabling sustainable delivery. * Foster an inclusive, collaborative and psychologically safe team culture where people can grow. * Help the team navigate dependencies, remove obstacles and continuously improve ways of working. * Contribute to cross-team collaboration within one of Voyado’s fastest-growing product areas. WHO YOU ARE You’re someone who genuinely enjoys helping engineers succeed. You build trust by listening, asking good questions and creating an environment where people take ownership. You enjoy coaching others, but you’re equally interested in understanding the product and technology your team works with. You don’t need to be the most technical person in the room, but you’re comfortable participating in technical discussions and earning credibility through curiosity and good judgement. We also believe you have: * Experience leading software engineering teams as an Engineering Manager, Tech Lead, Team Lead or similar. * A software engineering background that allows you to engage confidently in technical discussions. * Experience working with senior engineers and enabling teams through coaching rather than hands-on implementation. * Strong stakeholder management and collaboration skills. * An interest in improving ways of working while respecting what already works well. * Excellent communication skills in English. It’s a bonus if you’ve worked within SaaS, distributed systems, retail tech, martech or CRM platforms. HIGH IMPACT. GREAT PEOPLE. REAL GROWTH. You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: * 30 days of vacation * Wellness allowance * Personal development opportunities * Summits and team activities * Four days from the office and one day from home ABOUT VOYADO Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. READY TO MAKE AN IMPACT? Fantastic! 🎉 Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through. A quick note about our recruitment timeline: As many of us will be taking some well-deserved summer vacation, this process will move a bit slower than usual. We’d still love to hear from you as soon as possible! Thank you for your understanding, and we hope you’ll apply! ADDITIONAL INFORMATION As part of our recruitment process, we conduct a background check on the final candidate. MAKING IT PERSONAL WITH AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.

WHO ARE BENIFEX? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 WHY SHOULD YOU APPLY? 🌟 -Lead two high-impact engineering teams working on the core of our platform, where your work directly influence product delivery and customer value. -Join a collaborative software engineering community across the Nordics and UK, where you’ll shape ways of working and drive continuous improvement together. -Be empowered to take ownership - this is a role for someone who thrives on autonomy, proactivity, and making tangible improvements. -Work with experienced, high-performing engineers in a complex product environment that offers both technical and organisational challenges. -Play a key role in driving adoption of modern practices including AI-enabled ways of working and scalable engineering processes. -Work for a profitable, fast-growing market leader in the online reward and employee benefits space. GREAT BENEFITS: 🧠 ITP1 pension.  ❤️ Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings. 📝 Collective agreement. 💸 Access to our comprehensive benefits portal.  🤸 Generous wellness allowance. ✈️ 30 vacation days / year. 💰 Referral bonuses. 🌟 Enhanced parental pay. 🙂 Volunteer Days – two paid days annually to give back to the community. ROLE OVERVIEW 🚀 As an Engineering Manager at Benifex, you will lead two software engineering teams of five engineers each, responsible for critical parts of our platform. One team is based in Gothenburg, where you will have full people management responsibility, while the other is a nearshore team in Poland where you will own delivery and performance. You will drive delivery, coach teams to improve performance, and ensure smooth collaboration across this distributed setup. This is a senior leadership role with a strong focus on people, delivery, and continuous improvement. Success in this role means proactively identifying opportunities, removing bottlenecks, and enabling your teams to consistently perform at their best. RESPONSIBILITIES 🤘 -Lead and develop two engineering teams, ensuring strong delivery performance, clear accountability, and continuous improvement across teams. -Act as first escalation point for engineers, guiding work, estimations, removing blockers, and supporting day-to-day delivery. -Own delivery outcomes across teams, tracking progress, velocity, and ensuring commitments against roadmap and goals are met. -Partner closely with Product Managers and Tech Leads to align on roadmap, priorities, and execution. -Coach engineers and tech leads, providing feedback, supporting growth, and strengthening overall team capability. -Drive agile ways of working, ensuring effective ceremonies, strong execution, and continuous improvement while balancing team autonomy. -Standardise and evolve engineering practices and processes (e.g. code quality, ways of working) together with other Engineering Managers. -Facilitate collaboration across distributed teams, including nearshore delivery responsibility, and reduce dependency on key individuals through knowledge sharing. -Use OKRs, metrics, and delivery tracking to measure quality, performance, and progress. -Champion adoption of AI and modern tooling to improve engineering efficiency and effectiveness. -Recognise achievements and milestones to build engagement, morale, and a strong team culture. WHAT ARE WE LOOKING FOR? 🔎 -Proven experience as an Engineering Manager with strong leadership seniority and a track record of building and leading high-performing engineering teams. -Strong people leadership skills, including coaching, performance management, feedback, and the ability to build trust and motivation in teams. -Experience leading engineering teams with a focus on delivery, continuous improvement, and measurable results. -Strong technical understanding, ideally from a software engineering background, with ability to translate product requirements into team plans, capacity, and execution. -Solid understanding of Agile frameworks (Scrum, Kanban), including sprint planning, estimation, task breakdown, and iterative delivery. -Ability to drive engineering quality, including high coding standards, maintainability, testing practices, and prevention of technical debt. -Collaborative and empathetic leadership style with strong communication skills and ability to work closely with engineers, tech leads, product managers, and other stakeholders. -Strong interest in modern engineering practices, including Generative AI (Prompt Engineering, Fine Tuning, RAG) and adoption of AI/tools to improve efficiency. -Passion for product and quality, with a focus on both why we build (user value) and how we build (engineering standards and excellence). ---------------------------------------------------------------------------------------------------------------------------------- Please note: Our recruitment process will begin in mid-to-late August, once the hiring team has returned from their summer holidays. We appreciate your patience and look forward to reviewing your application. We look forward to receiving and reading your application!