Partner Success Manager

Betsson

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.   THE WOW Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you! We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry! You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.   WHAT'S IN IT FOR YOU? Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as: * Account creation, verification, updates, and closure * Account authentication, controls, and security * User session management * Responsible Gaming    A TASTER OF WHAT YOU WILL BE INVOLVED WITH:  * Incident & Problem Management: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes. * Observability & Metrics: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence. * Performance & Capacity: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements. * Availability & Change Management: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.   WHAT WE ARE LOOKING FOR * Observability & Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki. * Programming & Automation: Proficiency in scripting and coding to automate manual tasks (eliminate "toil") and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred. * Infrastructure as Code (IaC) & Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure). * Containerization & Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker. * CI/CD & Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don't cause incidents. * Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems. * AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments * Cloud Application Load Balancer, preferably with experience on AWS ALB * Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS * Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.      WHAT WE OFFER Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.   CHALLENGE ACCEPTED? If you are interested to learn more, please apply with your CV in English. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson

At Betsson Group, the Player Rewards and Gamification Area ensures our customers come back for more!  THE WOW It’s all about loyalty. We provide a world class customer experience beyond the game play featuring exciting features like tournament, dynamic personalised campaigns and much more! We also work closely with our Commercial, Compliance and Data teams to build the next generation back-office tools to support their processes. As our Senior Product Manager, you will be a part of a cross functional development team where you will have the primary responsibility for defining, organising and prioritising requirements. You will work closely with business stakeholders within the organisation, as well as developers, architects and UX designers to continuously optimise the customer experience. Together with your team you will take ownership of a number of customer journeys and/or capabilities where you will be one of the key people expected to drive and lead the delivery of new functionality as well as improvements of existing functionality. This will often require you to collaborate with other development teams and engage with a number of stakeholders to ensure a successful roll out. We operate in a fast paced and challenging industry, and you will have several opportunities to work on complex and cutting edge products and contribute to Betsson Group’s success.   A TASTER OF WHAT YOU WILL BE INVOLVED WITH:  * Proactively get input from relevant Business Units on operational needs and problems that need to be solved * Align requirements, scope, and plan with company-wide initiatives * Conduct competitors’ analysis * Lead User Research, experimentation, A/B testing, UAT initiatives * Own Product Roadmap and prioritization * Set and track Product KPIs and Success Metrics for product deliveries * Communicate iteratively on Roadmap changes and deliveries * Working with UX and UI designers (and other stakeholders as necessary) to define the customer experience and product specifications * Defining user stories with acceptance criteria together with the development team * Defining tracking, reporting, and non-functional requirements for user stories * Working with the team to refine, plan and prioritise user stories according to business value, always taking technical debt and the long term success of the product into account * Collaborating with stakeholders and ensuring that they are kept up to date and aligned with the current progress and prioritization * Helping the rest of the development team and Product Management peers to ensure that acceptance criteria are met * Occasional travelling be required to our various offices   WHAT WE ARE LOOKING FOR * Prior software engineering experience or education. * Collaboration and dialogue. You will be collaborating both with members of your development team, stakeholders outside the team as well as third party providers and partners * Agile. Not just processes but a true agile mind-set where all members of the cross functional development team are involved and where changing requirements based on business needs and market opportunities are embraced * Facilitating and creating workshops materials * Prioritizing and taking educated decisions * Collaborating with development teams * Problem solving and tough conversations. We work in a high paced industry and having more requirements and expectations than capacity is the norm. You will play a key role in managing expectations and ensuring a sustainable pace in your team. * You are technical enough to manage software product – backend, back-office, and player-facing features for the enterprise platform * Understanding of APIs, SQL, event-based services and various API exploration tools, like Postman, Swagger, LINQ Pad or similar is a must due to most of functionality is in the backend and API, with limited exposure to UI * Transactional business rules and algorithmic thinking * Defining observability, logging requirements, coming up with metrics, alerts ad defining deviations from normal performance of the system. * Good understanding and ability to define non-functional requirements is a must * Analysing legal and regulatory requirements * Product Discovery, Product Planning, and delivery tools (like Jira, Confluence, Miro or similar) * Thorough documentation of decisions, requirements, analysis and dependencies * Creating audience-specific presentations and workshop materials * Gaming, Payments, Revenue Recognition and Accounting, Taxation, CRM, SAAS experience is a big plus   WHAT WE OFFER Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.   CHALLENGE ACCEPTED? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson

Are you an experienced Frontend Software Engineer looking for your next challenge? Our Gaming department is now hiring! The Gaming Area at Betsson Group focuses on Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.     THE WOW At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.   A TASTER OF WHAT YOU WILL BE INVOLVED WITH We want to be pioneers in a highly competitive market so we continuously strive for technical and product excellence. As part of our team, you will be building new products using latest technologies; actively contributing towards our multi-brand adaptive frontend platform, which is supporting our core brands. Our Frontend stack includes: Angular 16, Angular Material (Desktop), TypeScript 4, Redux Pattern for State Management, RxJS, Sass, HTML5; and the frontend consumes RESTful APIs and Web Sockets. It’s a plus if you are curious about creating reusable custom web components, utilising libraries such as StencilJS. As a Frontend Developer, you will be part of a cross functional team within our newly formed Gaming area. You will be contributing directly to the success of our products by materializing our product teams' visions into a tangible user experience. You will participate in agile rituals such as planning, estimation, development, testing, code reviews, deploying great software, implementing new features as well as maintaining and improving the existing functionality.   WHAT'S IN IT FOR YOU? * You will be working side by side with some of the greatest talent in the industry * You will be working on web applications dealing with high traffic reaching worldwide audiences * A friendly and supportive environment; professional development programmes and trainings that will help you achieve your goals and grow both technically as well as professionally * In addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to!   YOU ARE GOOD AT * TypeScript and JavaScript * At least one JavaScript Framework (Angular 7+, AngularJS, React+Redux, or Vue.js) * HTML, CSS, Sass or LESS * RESTful APIs * Understanding of micro-frontend architecture * Unit and Integration Tests (Jasmine, Jest, Karma) * JavaScript tooling (webpack, rollup.js) * Scalable and performant web applications * Agile product development   WHAT WE OFFER: For the right person, there are many different career paths at Betsson, both if you want to deepen your technical skills or work with management in the future. We strive to do our best in whatever field we choose to play on, and we make sure to have fun along the way! * You will be working side by side with some of the most passionate and talented people in the industry * A friendly and supportive environment characterized by collaboration & knowledge-sharing * Professional development programs and training's that will help you achieve your goals and grow both technically as well as professionally * Free Parking nearby the office * Fitness Allowance, Health Insurance, activities, events * Paid sick leave days * Hybrid Work Environment In addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to!   CHALLENGE ACCEPTED? Check out the Betsson Group Blog to find out what our employees are talking about By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy