Payment Solutions Specialist

Betsson

Betsson Group are looking for an experienced PSP Manager to join our rapidly expanding team based in Malta. The PSP Manager will maintain and build out our payment processing capabilities in all the markets where we operate or expand. You will work with internal and external stakeholders, including our many payment partners, to ensure we have the most streamlined and cost-effective payment solutions across all our brands and territories. A TASTER OF WHAT YOU'LL BE DOING: * Maintaining relationships within a portfolio of 40+ suppliers * Explore and manage new opportunities to complement the existing portfolio, following business needs & strategy * Drive & oversee commercial negotiations, legal reviews and due diligence; coordinate stakeholder requirements, while ensuring administration excellence. * Frequently review, analyse and follow up on the performance of each provider to identify areas of improvement for further prioritisation * Follow up on new features and functionalities to assess their potential impact on the business and coordinate further actions internally * Interact with the Payment Product Team to understand, maintain and troubleshoot the various product functionalities that impact the provider performance or relationship * Define & maintain a strategy to stay informed about any regulatory requirements related to payments and related industry areas, with a reactive and proactive approach * Flag and mitigate risks to our business by performing ongoing analysis of our payment relationships from an operational, financial and compliance perspectives. * Participate in internal projects as key stakeholder for payments to coordinate any dependencies on the payment provider portfolio * Coordinate with internal key stakeholders to align on overlapping & impacting areas related to our provider portfolio; and address any shortcomings or improvements REQUIREMENTS * Operational and/or business development experience in a business with significant payment operations, preferably within the iGaming sector. * Demonstrable experience in key payment operational areas – risk, finance and compliance. * Strong presentation and communication skills (in English) are vital. * Additional languages a plus. WE SEE IT AS POSITIVE IF YOU ALSO HAVE * A highly analytical approach; ability to identify/prioritise initiatives with the highest impact. * A positive, can-do attitude. * Self-started focused on execution and results. * Relentless customer focus: the ability to view problems from the customer perspective and the drive to resolve them. * A team player who can coordinate with stakeholders across the organisation in an international and multicultural environment. * Willingness to work under pressure and balance competing demands on their time.  WHAT WE OFFER We offer a fun and challenging role in a helpful and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.   CHALLENGE ACCEPTED? We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future. BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Betsson

OVERVIEW:  The function of the Payments and Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.  MAIN RESPONSIBILITIES:  The main responsibilities include but are not limited to:  * Allocation and prioritization of task during the shift.  * Being the first line of contact for 3rd party providers regarding payments related issues.  * Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.  * Answering escalations from customer support and following up on the timely resolution of issues.  * Handling of payments and risk queries and escalations from customer support via chat, IM and emails.  * Cooperate with Payments and Fraud Team Leader on any issues facing the team.  * Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team.  * Raise any trends in escalations, denoting a possible generic issue with anything payment related.  * Ensuring that ongoing tech issues are monitored and proper follow up is done to ensure minimal down time and customer impact.  * Point of contact for any payment and fraud related issues or questions.  * Processing of internal crediting requests.  * Be a point of assistance to the other team members when the need arises.  * Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks.  * Help in processing payments when needed and any other additional tasks when required.  * Help to create and maintain an effective and positive working environment.  REPORTING:   To Payments and Fraud Team Leader. EXTRA AWESOME: * Speaks a multitude of languages including fluency English * Invested knowledge in iGaming  * Knowledge of a wide variety of payment providers and processes   CHALLENGE ACCEPTED? We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future. BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Betsson

We are hiring for a Product Owner to take full accountability for the delivery of the company’s strategy in payments.  THE WOW Ideally suited for a self-motivated professional who has: * Proven experience as a product owner, project manager and/or business analyst contributing to product vision, roadmap management, feature prioritisation and other strategic GTM initiatives; * Passion for the ever-evolving world of financial services; * Confidence working at the critical intersection of business and tech; * Strong ability to break down complex problems into smaller, solvable subcomponents. WHAT'S IN IT FOR YOU? A thrilling opportunity to: * Define and own an emerging product development area, backed by the knowledge and support of a highly qualified and accomplished team; * Leverage your intrapreneurial thinking to elevate the design and delivery of products and services for the ultimate benefit of both the company’s end customers and B2B partners; * Gain invaluable industry exposure by joining an iGaming powerhouse. YOU'RE GOOD AT * Driving new roadmap initiatives from initiation to delivery; * Keeping your backlog effective and groomed, and your acceptance criteria well defined; * Highlighting and balancing risk and reward, spotting flaws and optimising flows; * Ensuring partners and stakeholders are continuously kept up to date on key milestones, and product demos are consistently held; * Cooperating and working with multiple departments and cross-functional teams. * Working in a hybrid model.  Bonus points if you have: * Product and/or project management certification(s); * Deep familiarity with JIRA and confluence; * Relevant work experience in the financial services industry; * Startup experience; * Experience working with remote development teams. WHAT WE OFFER Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in. CHALLENGE ACCEPTED? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy