Process Automation Specialist

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. About the Role As a Business Strategy & Automation Specialist within BEES Care, you will play a key role in shaping the future of our customer support experience across global markets. Acting as the bridge between Customer Experience, Product, and Technology teams, you will identify opportunities to improve support processes, drive automation initiatives, and help define solutions that enhance customer experience while increasing operational efficiency. This role is ideal for someone who enjoys solving complex business problems through data, collaborating across multiple stakeholders, and transforming operational insights into scalable product and automation initiatives. You will contribute to BEES Care's strategic roadmap by helping prioritize opportunities, defining business cases, measuring impact, and supporting the evolution of AI and automation capabilities across customer support. What You'll Do * Partner with Product, Technology, Customer Experience, and Operations teams to identify opportunities for process improvements and automation. * Analyze customer support journeys to identify pain points, inefficiencies, and opportunities to improve the customer experience. * Build business cases supported by data and customer insights to prioritize initiatives. * Translate business needs into clear requirements for Product and Technology teams. * Participate in product discovery activities, contributing with operational knowledge and customer support expertise. * Support the definition and execution of BEES Care's strategic roadmap and priorities. * Define and monitor KPIs, OKRs, and success metrics to measure business impact. * Analyze operational and customer data to generate actionable insights and support decision-making. * Validate proposed automation and AI solutions to ensure they meet business objectives and customer needs. * Document processes, business requirements, and strategic initiatives in a structured and organized manner. * Contribute to continuous improvement initiatives that increase scalability, service quality, and operational efficiency. * Collaborate with global stakeholders and support strategic initiatives across global markets. What You'll Need * Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or related fields. * Advanced English (written and spoken). * Experience working with customer support, customer operations, service management, or customer experience processes. * Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives. * Strong analytical skills with the ability to translate data into business recommendations. * Experience defining and monitoring KPIs, OKRs, and business performance metrics. * Experience building business cases and supporting strategic decision-making. * Knowledge of process automation concepts and customer service operations. * Strong stakeholder management and cross-functional collaboration skills. * Excellent organization and documentation skills. Nice to have * Intermediate SQL. * Understanding of AI applications and automation within customer support environments. * Basic understanding of systems architecture and integrations. * Experience participating in product discovery activities. * Spanish is a plus. * Availability to travel internationally up to twice per year.  What we offer  • Performance-based bonus*  • Attendance bonus*  • Private pension plan  • Meal allowance  • Casual office and dress code  • Days off*  • Health, dental, and life insurance plans  • Discounts on medications  • Partnership with WellHub  • Childcare assistance  • Discounts on Ambev products*  • Clube Ben partnership  • Scholarship program*  • School supplies support  • Language learning platforms and training  • Transportation allowance  *Applicable rules apply.

Start: Immediately | Level: Senior | Location: Elsdorf | Type: Full time (40h/week) Your start in the Logistics Team at ESN & More! As Senior Logistics Process Engineer & Automation Specialist (gn) you are responsible for designing, optimizing, and standardizing logistics and warehousing processes with a strong focus on automation. You bring solid experience in process engineering and are eager to drive ESN & More Nutrition forward? Then get in touch and become part of the team.   YOUR MISSION * You analyze and continuously improve end-to-end logistics and warehousing processes * You develop and maintain standardized operating procedures (SOPs) * You identify and drive automation initiatives within logistics operations (e.g., WMS, robotics, digital workflows) * You lead process optimization projects to improve efficiency, costs, and service levels * You collaborate cross-functionally with operations, IT, and engineering teams * You monitor process performance using KPIs and data-driven insights   YOUR EXPERIENCE & SKILLS * You have a degree in Logistics, Supply Chain Management, Industrial Engineering, or a related field * You have several years of experience in logistics process engineering or supply chain optimization * You have strong expertise in process design, SOP development, and continuous improvement (Lean, Six Sigma) * You have experience with logistics automation and digitalization initiatives * You have knowledge of WMS and automation technologies * You are analytical, structured, and a strong communicator with a data-driven mindset * You are fluent in German and English    WHY CHOOSE US? Being part of our team means joining a high-performing company with a diverse and inclusive culture. In our fast-growing team of over 1,200 employees, we combine our passion for sports nutrition, supplements, and healthy foods with cutting-edge technology, production, and logistics processes. All of this serves one goal: providing our customers with top-quality products to support their healthy and active lifestyle. You can look forward to a strong sense of team spirit, ongoing opportunities for professional growth and responsibility, and an exciting work environment that blends lifestyle and career. With locations in Hamburg, Elmshorn, Kaltenkirchen/Nützen, and Elsdorf, TQG offers diverse career opportunities in areas such as technology, product development, sales, marketing, and logistics. Additionally, you’ll benefit from: * Flexible working hours  * Attractive employee discounts * In-house gym at our Elsdorf location * Subsidy for the E-gym Wellpass * Corporate benefits * 28 days vacation/year * and much more   ABOUT US The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021. ESN has been the German market leader in sports nutrition since 2004, offering products like protein powders, bars, and supplements designed for ambitious fitness goals. Founded in 2017, More Nutrition focuses on healthy, reduced-sugar foods, providing solutions for conscious nutrition and weight management without compromise. TQG’s vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance, and joy in life. Its agile company culture and exciting career opportunities make TQG a strong partner not only for customers but also for employees. This is us – The Quality Group – nice to meet you! Now it’s your turn! We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!