Business Strategy & Automation Specialist

AB InBev

About BEES Join us to build the future of B2B commerce!   BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.   Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!   About this opportunity As a Business Strategy & Automation Specialist within BEES Care, you will play a key role in shaping the future of our customer support experience across global Markets. Acting as the bridge between Customer Experience, Product, and Technology teams, you will identify opportunities to improve support processes, drive automation initiatives, and help define solutions that enhance customer experience while increasing operational efficiency. This role is ideal for someone who enjoys solving complex business problems through data, collaborating across multiple stakeholders, and transforming operational insights into scalable product and automation initiatives. You will contribute to BEES Care's strategic roadmap by helping prioritize opportunities, defining business cases, measuring impact, and supporting the evolution of AI and automation capabilities across customer support. What you will do: * Partner with Product, Technology, Customer Experience, and Operations teams to identify opportunities for process improvements and automation. * Analyze customer support journeys to identify pain points, inefficiencies, and opportunities to improve the customer experience. * Build business cases supported by data and customer insights to prioritize initiatives. * Translate business needs into clear requirements for Product and Technology teams. * Participate in product discovery activities, contributing with operational knowledge and customer support expertise. * Support the definition and execution of BEES Care's strategic roadmap and priorities. * Define and monitor KPIs, OKRs, and success metrics to measure business impact. * Analyze operational and customer data to generate actionable insights and support decision-making. * Validate proposed automation and AI solutions to ensure they meet business objectives and customer needs. * Document processes, business requirements, and strategic initiatives in a structured and organized manner. * Contribute to continuous improvement initiatives that increase scalability, service quality, and operational efficiency. * Collaborate with global stakeholders and support strategic initiatives across global Markets. We are looking for people with:  * Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or related fields. * Advanced English (written and spoken). * Experience working with customer support, customer operations, service management, or customer experience processes. * Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives. * Strong analytical skills with the ability to translate data into business recommendations. * Experience defining and monitoring KPIs, OKRs, and business performance metrics. * Experience building business cases and supporting strategic decision-making. * Knowledge of process automation concepts and customer service operations. * Strong stakeholder management and cross-functional collaboration skills. * Excellent organization and documentation skills. Nice to have * Intermediate SQL. * Understanding of AI applications and automation within customer support environments. * Basic understanding of systems architecture and integrations. * Experience participating in product discovery activities. * Spanish is a plus. * Availability to travel internationally up to twice per year. What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. About the role As a BEES Strategic Growth Specialist, you will play a key role in driving market share growth through data-driven strategies and AI-powered solutions. This position focuses on identifying the highest-value customer opportunities, developing scalable methodologies across markets, and enabling commercial teams to outperform competitors by expanding market penetration and strengthening customer engagement. What you'll do:   * Partner with Data teams to enrich customer data using internal and external sources, generating deeper customer and market insights. * Develop methodologies to estimate market potential and identify market share growth opportunities across countries. * Build and maintain prioritization frameworks to identify the most strategic customers for commercial expansion and competitive growth. * Lead initiatives to identify, segment, and develop high-impact customers, creating scalable approaches that can be replicated across markets. * Design, execute, and monitor personalized commercial activations that drive customer acquisition, market share growth, and brand-building objectives. * Analyze competitive landscapes and support country teams with data-driven strategies to increase market penetration and win share from competitors. * Monitor business KPIs and collaborate closely with Product, Data, and Country teams to maximize commercial impact through analytics and experimentation.   What you'll need:   * Bachelor's degree in Business Administration, Economics, Engineering, Statistics, Data Science, Computer Science, Mathematics, Marketing, or related fields. * Advanced English. * Strong analytical skills and experience working with data, AI-powered solutions, and business strategy. * Experience translating data into actionable business insights and strategic recommendations. * Ability to manage cross-functional stakeholders and influence country teams. * Experience with Databricks or similar analytics platforms is a plus.   ✈️ Availability for occasional international travel (approximately 1–2 trips per year). What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

AB InBev

About BEES: Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! What you'll do: * Develop and drive the product strategy, focusing on long-term vision and future growth. * Prioritize the product backlog, ensuring alignment with business goals and customer needs. * Collaborate with pillar owners to understand and integrate their requests into the product roadmap. * Work closely with the product team to translate strategic goals into actionable plans. * Conduct regular analysis and performance tracking to ensure continuous improvement and alignment with strategic objectives. Algorithm, Data & Product * Partner with the Data Product Manager to enhance and refine algorithms and define and calculate KPIs * Engage with country teams to gather insights and understand their specific needs and requirements. * Implement algorithm improvements based on data analysis and feedback from various stakeholders. * Oversee the creation and maintenance of dashboards for data visualization and performance tracking. * Ensure data integrity and accuracy, providing actionable insights to support decision-making processes. * Collaborate with Product and Design teams on feature discovery and activation with markets   What you'll need: * High proficiency in English (Fluent), Portuguese (Fluent), Spanish is a plus (Intermediate). * Proven experience in product strategy, data analytics, or a related field is desired. * Strong analytical skills with the ability to interpret complex data and provide actionable insights. * Excellent verbal and written communication skills and foster positive business relationships. * Ability to work well across multiple stakeholders across different cultures. * Continuous improvement and learning mindset. * Ability to analyze data and identify opportunities and develop creative solutions. * Proactivity, accountability, self-organization, and ability to perform multiple tasks. * Advanced Excel and PowerPoint skills for compiling reports and data analysis. * Technical skills desirable, to assist product or service usage in markets (SQL, python).   What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied