Risk Shift Leader

Betsson

OVERVIEW:  The function of the Payments and Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.  MAIN RESPONSIBILITIES:  The main responsibilities include but are not limited to:  * Allocation and prioritization of task during the shift.  * Being the first line of contact for 3rd party providers regarding payments related issues.  * Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.  * Answering escalations from customer support and following up on the timely resolution of issues.  * Handling of payments and risk queries and escalations from customer support via chat, IM and emails.  * Cooperate with Payments and Fraud Team Leader on any issues facing the team.  * Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team.  * Raise any trends in escalations, denoting a possible generic issue with anything payment related.  * Ensuring that ongoing tech issues are monitored and proper follow up is done to ensure minimal down time and customer impact.  * Point of contact for any payment and fraud related issues or questions.  * Processing of internal crediting requests.  * Be a point of assistance to the other team members when the need arises.  * Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks.  * Help in processing payments when needed and any other additional tasks when required.  * Help to create and maintain an effective and positive working environment.  REPORTING:   To Payments and Fraud Team Leader. EXTRA AWESOME: * Speaks a multitude of languages including fluency English * Invested knowledge in iGaming  * Knowledge of a wide variety of payment providers and processes   CHALLENGE ACCEPTED? We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future. BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Betsson

The role of the Sportsbook Customer Risk Analyst is to ensure the optimization of the sportsbook customer base for maximum profitability, thereby stimulating business growth. This is accomplished through the timely and efficient segmentation of sportsbook customers. WHAT YOU’LL BE DOING * Identify anomalies and emerging trends in customer activity, and report them to the appropriate team. * Conduct comprehensive analysis of Sportsbook reports, with a particular emphasis on customer behaviors. * Manage Sportsbook customers, ensuring an optimized customer experience through an analytical approach. * Mitigate risks from integrity matches, and questionable customers. * Actively participate in the development of new strategies and tools to optimize the customer management process. * Address queries and requests concerning customer limits and classifications. WHAT WE’RE LOOKING FOR * Possess an excellent understanding of Sportsbook betting principles. * Have a determined and adaptable attitude, coupled with a strong passion for the sports betting industry. * Continuously strive for improvement, with a willingness to learn new skills and knowledge. * Exhibit a strong team spirit, working cohesively as a single unit. * Demonstrate detail-oriented and strong analytical skills, maintaining quality and accuracy. * Bring at least three years of experience in a sportsbook environment. * Be prepared for a work schedule that aligns with the global sporting calendar, including night shifts, weekends, and public holidays. * Be fluent in English and possess strong communication skills. * Be willing to relocate to Malta. GOOD TO HAVE * Hold a university degree, preferably in an analytical field. * Have manual trading experience in any of the following sports: US Sports, Ice Hockey, Basketball, Volleyball, Handball, eSports. * Possess solid knowledge of Microsoft Office applications, with a strong emphasis on Microsoft Excel. * Demonstrate excellent organizational skills. WHAT WE OFFER We provide a fun and challenging role within a collaborative and dynamic environment. For the right candidate, Betsson offers numerous career paths, whether you aim to deepen your technical expertise or pursue leadership roles in the future. At Betsson, we value diversity. We recognize the benefits of having a diverse workforce, understanding that it makes our company stronger and more competitive by bringing together individuals with varied backgrounds, experiences, and cultures.   CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Betsson

About This Job Betsson Group is currently seeking a dedicated Senior Nordic Sports Trader to join our industry-leading sportsbook team based in Malta. This is a unique chance to accelerate your career into one of the most dynamic and fast-paced industries—iGaming—while living in one of Europe’s sunniest locations, the global hub of sports betting. WHY JOIN US? As part of our Trading Team: you’ll play a key role in trading matches from top leagues across the globe. The position offers variety, excitement, and a clear path for professional growth in a world-class company. We offer a hybrid work model, combining the flexibility of working from home (2 days/week) with the camaraderie and culture of our modern Malta-based office (3 days/week). KEY RESPONSIBILITIES * Compile and trade pre-match and live odds (Ice hockey, Floorball, Bandy, Pesapallo) * Create and manage player special markets * Create and manage risk on all Nordic PR/Marketing requests. * Live trade – Melodifestivalen * Monitor Nordic leagues offer (Football, Basketball, Handball, Volleyball) * Settle markets accurately and efficiently * Monitor and analyse customer activity, reporting findings to the Customer Risk team * Assist in monitoring Nordic Compliance and regulations * Manage risk by observing market movement and reacting in real-time * Liaise with 3rd-party trading providers to ensure optimal trading performance * Resolve technical, settlement, or operational issues promptly * Occasionally trade other sports when required * Collaborate with internal teams to continuously enhance the sportsbook offering WHAT WE’RE LOOKING FOR * Deep knowledge and passion for Ice hockey * Knowledge on any other Nordic sports/leagues considered a plus * Understanding of sports odds, statistics, and probabilities * Prior experience with 3rd-party trading tools is an advantage * Strong numerical and analytical skills * Excellent computer proficiency, particularly in Microsoft Excel * Comfortable working under pressure and making swift decisions * Strong communication, organization, and multitasking abilities * Fluent in English and Swedish, both spoken and written * A positive, team-oriented attitude and a high level of self-motivation * Flexibility to work during evenings, weekends, and public holidays * Based in Malta or willing to relocate (relocation support provided) *   WHAT WE OFFER * Competitive salary + performance bonus * Relocation package: Includes flights, 4 weeks' free accommodation, and a relocation bonus * Daily lunch provided on-site (Monday–Friday) * Wellbeing allowance and work-from-home allowance * Hybrid work model + 2 weeks remote abroad annually * Enhanced leave policies: Bereavement, study, maternity/paternity, etc. * Milestone birthday celebrations * Comprehensive insurance coverage: Health, accident, travel, life * Exclusive local discounts and optional pension plan   If you’re ready to combine your love for sports with a fast-paced, rewarding career in iGaming, we want to hear from you. Submit your application today and join a team that thrives on innovation, collaboration, and excellence. CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY