Account Manager - French Speaking (French Market)

Sales Team Leader (French Speaking) - 12 months FTC

Deliveroo

We’re looking for a Sales Team Leader (French Speaking) to join our Manchester team for a 12 months FTC. THE TEAM The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. THE ROLE As Sales Team Leader you will be responsible for leading and managing a team of Sales Development Representatives (SDR's) focused on generating new restaurant sign-ups to join the Deliveroo platform. You will ensure that the team provides a positive and seamless partner experience whilst on boarded onto the platform. This role is important to ensuring we continue to grow and enable even more SMB partners to get the very best out of our platform. Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.   WHAT YOU’LL BE DOING Here’s what your day-to-day might look like: * Manage SDRs to lead quality partner acquisition, generate new sales opportunities, and ensure relevant utilisation of Salesforce to track pipeline * Identify the development areas of SDR's, provide coaching sessions to lead efficiency and enhance the performance of the SDR team * Work with our Regional Sales Teams to share market knowledge that enables us to work together to maximise the sales opportunities in any given area * Execute campaigns adhering to relevant contact strategies that deliver important * performance metrics, including sales outcomes, restaurant experience and qualitative results * Produce ongoing sales reports with sound analysis into performance ensuring clear action plans are built * Attend and contribute to weekly and stakeholders meetings to provide updates on team performance and progress * Act an inspirational role model WHAT YOU’LL NEED TO THRIVE This is a fast-paced role which will require you to enjoy working in a target-based environment. You will be passionate about both people leadership and delivering results, along with being able to handle objections. The required skills include: * 2+ years experience in a Sales Leadership role * Clear evidence of producing results in a Contact Centre environment * Ability to guide partners through effective negotiation * The desired experiences include: * Experience working with SalesForce system for customer enhancement * Experience using and maintaining High Velocity Sales * Experience in identifying process improvements in pipeline management and finding incremental improvements in a high performing team WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

New Partner Experience Advisor - French Speaking

Deliveroo

NEW PARTNER EXPERIENCE ADVISOR (FRENCH SPEAKING) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our centralised hub. In this role, you’ll be the face of Deliveroo for our newest French-speaking partners, ensuring every small and medium business (SMB) has a seamless and successful launch on our platform. * Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). What You’ll Be Doing You’ll be joining the Restaurant Onboarding team. We are centralising all restaurant launch activity to create a European hub that ensures a consistent, high-quality experience for every partner joining the Deliveroo family. Here’s what your day-to-day might look like: * Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders. * Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times. * Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery. * Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience. * Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking. What You’ll Need to Thrive Essential * Linguistic Proficiency: Native or fluent in both French and English (written and spoken). * Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners. * Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment. * Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information. * Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth. Nice to Have * Previous experience in a customer service, sales, or onboarding role. * Experience working within a target-driven environment. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details * Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). * Start Date: Early August 2026. * Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

New Partner Experience Team Lead - French Market

Deliveroo

New Partner Experience Team Lead - French Market   As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within France, and growing their order volume over the first 8 weeks on the platform. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis. Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week. Responsibilities (your team) * Responsible for the daily oversight of a team of New Partner Experience Agents * Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success * Work together with other Team Leads * Report on performance & putting action plans in place to drive improved performance. * Ensure your team hit agreed goals, establishing a performance management framework for your team * Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership Required skills (your role) * Fluent or Native in English and in French * 2+ years management experience * Experience in account management or customer service desirable * Ability to work to targets and a get up and go attitude   Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.