QA Analyst - FinCrime

Capital on Tap

We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.  1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!  📍 Cardiff | 🏢 3 days per week in the office Quality Assurance/Customer Operations 🚀 Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic! What You’ll Be Doing 🗃️ We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Financial Crime & AML: You have experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening, with a firm grasp of the Proceeds of Crime Act (POCA) and suspicious activity reporting (SAR). Your mission is to ensure that every alert and SAR (Suspicious Activity Report) is handled with the highest level of integrity and technical accuracy. You will ensure our outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act (POCA). * Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite. * SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations. * Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders. * Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights. * Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.   Our Values & Culture 🌞 * Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. * Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. * Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. * Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. * Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For 🔎 We want someone who’s passionate about doing right by customers and helping others be their best. You will be: * Experienced Investigator: You bring a solid background in Financial Crime, AML and KYC.  * Regulatory Mindset: You understand that a "great outcome" in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty  and the Proceeds of Crime Act (POCA). * Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth. * Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it. * Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed. Interview Process 🤝 * Stage 1: 30 minute intro and values call with a Talent Partner * Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager * Stage 3: 30 minute interview with the Head of Customer Insights Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info 👍Check out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: Quality Execution & Platform Integrity As WPP ET undergoes a significant transformation to modernize ways of working and digitize experiences, the QA Analyst serves as a frontline defender of system quality. Reporting into the QA Lead, you are responsible for the hands-on execution of testing protocols that ensure the Media Central platform is robust, reliable, and fit for purpose. You do not just execute tests; you provide the critical data and insights that allow the QA Team to validate release readiness.   Market Deployment Support The QA Analyst plays a vital role in the disciplined delivery of the Media Central programme across global markets (EMEA, APAC, and LATAM). Working within a complex, multi-market environment, you execute the testing strategy for enterprise-level ERP implementations, with a specific focus on Microsoft Dynamics 365 Business Central. Your work is essential for ensuring that every market onboarding meets the rigorous quality standards required for a successful global transformation.   Technical Validation & Standardisation Operating as a technical contributor within the QA Team, you provide the manual and functional validation for all quality-related activities. From regression testing to advanced API validation, you ensure a coherent and standardized approach to quality across diverse workstreams. By working closely with Product Owners and the wider project team, you ensure that every feature meets the "Definition of Done" before it reaches our users.  What you'll be doing: Test Execution & Functional Validation * Manual Testing: Perform comprehensive manual QA testing, including functional, integration, and exploratory testing. * API & Regression: Execute detailed API testing and maintain rigorous regression suites to ensure platform stability during rapid expansion. * ERP Testing: Validate business processes within Microsoft Dynamics 365 Business Central, ensuring system behavior aligns with finance and media requirements. Defect Management & Documentation * Issue Tracking: Identify, document, and track software defects through to resolution using tools like Azure DevOps or Jira. * Reporting: Provide clear and concise updates to the QA Lead regarding test progress, results, and any blockers identified during execution. * Documentation: Maintain high-quality test cases and test scripts that can be reused across different market deployment waves. Collaboration & Continuous Improvement * Team Synergy: Work collaboratively within the QA Team to share knowledge and ensure consistent testing coverage. * Cross-Functional Interaction: Liaise with developers, vendor teams, and market SMEs to clarify requirements and reproduce reported issues. * Best Practices: Contribute to the continuous improvement of testing routines and the adoption of modern QA methodologies.        What you'll need: Technical Skills & Experience * QA Foundation: 2–4 years of proven experience in manual QA testing within an international project environment. * API Testing: Demonstrable experience testing APIs (e.g., using Postman) is highly preferred. * ERP Exposure: Knowledge of/previous experience testing Business Central / Dynamics 365 or similar ERP systems (SAP, Oracle) is a significant advantage. * Testing Techniques: Strong understanding of regression, exploratory, and end-to-end testing methodologies. Communication & Competencies * Language: High level of English proficiency (C1) is essential for interacting with global product and project teams. * Analytical Mindset: Strong attention to detail and the ability to think logically through complex system workflows. * Adaptability: Comfortable working in a fast-paced environment with shifting priorities across multiple implementation waves.   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Smarkets

WHO ARE WE? SMARKETS: PREDICTING THE FUTURE OF BETTING Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds. Our stack is designed for scale, reliability, and speed: Linux, Kafka, Postgres, Kubernetes, with Python 3, C++17, and React powering our platform. We build infrastructure that institutions trust while keeping trading accessible to everyone. Our edge? We’ve thrived through every market cycle, competitor, and industry revolution. At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth. If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong. Your Mission As a QA Analyst Contractor, you’ll be essential in preparing the Smarkets and BetSBK platforms for launch and growth in Sweden. Your mission is to: * Test core customer journeys to uncover bugs, usability issues, and friction points. * Deliver clear, actionable insights that move our product from 70% to full market readiness. * Help create a smooth, localised, and fully compliant experience that drives user satisfaction, retention, and revenue in the Swedish market. What You’ll Be Working On * Perform functional and usability testing of the Swedish user experience across web and mobile apps. Test core customer journeys: * Landing → Sign-up * Sign-up → Login * Promo Opt-in → Deposit * Deposit → Bet Placement → Cash out → Withdrawal * Customer Support & KYC Flows * Document all issues with clear reproduction steps, screenshots, and recordings (where applicable). * Participate in live testing sessions with the Product team. * Provide a full QA report in English, including usability feedback, bug reports, and recommendations for improvement. * Verify fixes and validate product readiness. About You * Native Swedish speaker with strong knowledge of local user behaviours and preferences. * Must have BankID and no existing Smarkets/SBK account. * Detail-oriented, with experience in QA testing for web and mobile apps (betting or gaming industries preferred). * Strong analytical, problem-solving, and communication skills. * Comfortable working independently and participating in remote live walkthroughs. Timeline & Compensation * Approx. 18 hours over 6 weeks (around 3 hours per week). * Hourly rate (to be agreed). * Remote role with flexible working hours. Our Values * Push to win * Make others better * Give a shit * Be a pro * Bring the energy