
Jobandtalent Sweden AB · Markaryd
Sie sprechen fließend Deutsch und haben Freude daran, Kunden zu beraten, technische Lösungen zu diskutieren und langfristige Beziehungen aufzubauen? At Contura...
Sie sprechen fließend Deutsch und haben Freude daran, Kunden zu beraten, technische Lösungen zu diskutieren und langfristige
Beziehungen aufzubauen?
At Contura, you will join a market-leading manufacturer where technology, quality and customer experience go hand in hand. We are
now looking for a Technical Advisor & Inside Sales Specialist to strengthen our aftermarket team and support our German-speaking
customers and partners.
You will become a key part of Contura's aftermarket and technical support team, acting as a trusted advisor to customers,
distributors and retailers in the German-speaking market.
This is not a traditional customer service role.
Instead, you will combine technical advisory, aftermarket support and inside sales in a position where your ability to build
relationships, solve problems and understand technical solutions will make a real difference.
You will work closely with customers, distributors, product specialists, engineering, production and quality teams to ensure an
excellent customer experience throughout the entire customer journey.
We believe you are someone who enjoys building relationships, solving problems and helping customers find the right solution. You
are confident in customer interactions and thrive in a role where technical understanding, communication and commercial awareness
come together.
Perhaps you are currently working within technical customer support, aftermarket services, inside sales or technical advisory. You
are comfortable discussing technical questions with customers and distributors, and you enjoy taking ownership of your area while
working closely with colleagues across different functions.
Most importantly, you are a positive and collaborative team player who values long-term relationships, both with customers and
colleagues. You are curious, eager to learn and motivated by finding practical solutions that create value for everyone involved.
customer-facing role
You are a relationship builder at heart. You enjoy helping customers, but equally important, you enjoy understanding their
needs and finding the best long-term solution.
You are curious, technically minded and comfortable taking ownership of your area. At the same time, you appreciate being part
of a collaborative team where knowledge-sharing and support come naturally.
Since 1965, Contura has been bringing warmth to homes across Sweden and Europe. Combining Swedish engineering, Scandinavian design
and a strong focus on quality, we have become one of Europe's leading manufacturers of wood-burning stoves.
Today, Contura is part of the NIBE Group and employs approximately 250 people in Markaryd, Sweden, where we develop and
manufacture products known for innovation, sustainability and high performance.
At Contura, you'll join a company with short decision-making paths, strong team spirit and a genuine commitment to creating
products that make a difference.
We review applications and conduct interviews on an ongoing basis, which means the position may be filled before the final
application date.
If this sounds like the next step in your career, we would love to hear from you. Please submit your CV through the application
link below.
We look forward to getting to know you and learning more about what you can bring to our team.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value. RESPONSIBILITIES Serving Customers * Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. * Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. * Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues. * Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert. * Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution. * Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required. Owning the Sales Cycle for Paid Support Programs * Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program with each customer based on their workload profile, criticality, and growth trajectory. * Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal. * Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal. (Production delivery sits with the DSE team post-sale; this engagement is positioning, not pre-sales technical discovery.) * Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff: a documented model for transferring technical and account context from pre-sales and custom engagements into post-sales production support without a dropped baton. * Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently; leverage executives appropriately and strategically to gain alignment and overcome customer objections. * Accountable for regional revenue targets for paid support programs. Practice Readiness * Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles needed to scale post-sales production support. * Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency. * Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs. * Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs. * Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging signal back to Global Support leadership and Revenue Operations. * Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes. * Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale. Build a team that uses AI fluently in everyday delivery, not as a side project. Technical Expertise * Demonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale. * Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost. * Provide strong consultative skills and a clear understanding of paid support engagement models: what each program delivers post-sale, where the value lands for customers, and how to position the right fit. REQUIREMENTS On Day One We Will Expect You To Have: * Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies. * Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review. * 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers. * Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space. * Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product. * Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one. * Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences. * Comfortable with Salesforce or other leading CRM tools. * Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook). Strongly Preferred * Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle). * Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions. * Strong program, project, and process management skills. KEY PERFORMANCE INDICATORS * Regional revenue targets for paid support programs, including attach to net-new license deals, expansion within the customer base, and conversion at renewal * Snowflake consumption health and growth on accounts under paid support coverage * Customer outcome metrics: NPS lift on paid support cohort; reduction in customer generated cases on accounts under DSE coverage; improvement in time-to-value on key workloads * Proactive engagement coverage: cadence and quality of architectural reviews, health assessments, and risk reviews delivered to paid accounts * Hire-to-headcount targets within given timeframes; manager bench depth * Engagement delivery quality and effective management of regional team objectives Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. ABOUT THE TEAM Field Engineering (FENG) is the technical core of our go-to-market organisation. The team sits at the intersection of product, sales, and customer success, owning the “technical win” in each opportunity and making hx platform real for some of the most demanding insurers in the world. We work with underwriters, actuaries, IT, and security leaders to design solutions they can trust with their most critical pricing and underwriting decisions. This is a team that thrives at the edge of what’s possible for our product and our customers. We specialise in the hardest integration and implementation challenges, where deep technical understanding, domain insight, and creativity are all required. As a Solutions Architect, you’ll be one of the first hx’ers many prospects meet, shaping how they understand our platform and what it can do for their business. Solutions Architects at hx are the voice of IT, security and infrastructure - both inside hx and in front of customers. We figure out how hx Renew fits into complex, often ancient system landscapes, translating between modern cloud architectures and 1990s reality without losing sight of the bigger transformation. The culture is high-ownership, collaborative, and very visible: every engagement is high stakes, every interaction leaves a lasting impression, and your work feeds directly into both revenue outcomes and product direction. You’ll partner closely with Sales and Product Engineering, acting as a trusted advisor throughout the sales cycle and beyond, and helping customers realise the full value of hx's core product suite. Have a look at our Field Engineering Candidate Hub, for a sneak peak behind the scenes into our culture. WHAT YOU’LL BE DOING * Accelerating the Tech Win by translating prospect requirements and legacy constraints into clear, actionable integration approaches aligned to our onboarding and integration playbooks. * Run focused, high-impact technical discovery and design workshops with underwriters, actuaries, and IT stakeholders to deeply understand their workflows and shape viable solution architectures. * Act as the trusted technical voice throughout the sales cycle, guiding stakeholders through RFPs, RFIs, due diligence, and security reviews to remove friction and keep deals moving. * Design, build, and present compelling POV (Proof of Value) materials, Proofs of Concept and demos that showcase hx Renew’s integration capabilities and how we can transform customers’ pricing and underwriting processes. * Partner with Product Engineering as “Customer Zero”, testing new features in real-world scenarios, surfacing edge cases, and feeding back insights that improve product quality and relevance. * Create and maintain reusable assets – from integration libraries and reference architectures to demo environments and technical presentations – that scale the impact of the Field Engineering team across multiple deals and regions. WHAT YOU’LL NEED TO HAVE DONE * Supported with technical solution design and integration for complex B2B or enterprise software opportunities, ideally in data-heavy domains such as insurance, financial services, or adjacent regulated industries. * Run technical evaluations and POVs with multiple stakeholder groups (e.g. business, IT, security), successfully navigating RFP/RFI processes, due diligence, and technical Q&A to a clear “Tech Win”. * Designed, documented and positioned solution architectures within known patterns (e.g. APIs, event-driven integrations, identity and access management), clearly articulating assumptions, risks, and trade-offs. * Built and delivered tailored Proofs of Concept or Proof of Value that directly contributed to winning or expanding high-value accounts, ideally with measurable commercial impact. * Collaborated closely with Sales teams, using structured sales methodologies to align technical work with deal strategy, timing, and stakeholder influence. * Contributed to shared technical assets and standards – such as playbooks, reference diagrams, or demo environments – and used structured learning habits (enablement, shadowing, self-study) to quickly ramp up on new products or domains. YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer to follow a fixed, prescriptive playbook rather than dealing with ambiguity, evolving requirements, and messy legacy environments. * You’re uncomfortable being highly visible – with customers, internally with senior stakeholders, and in situations where the stakes (and expectations) are high. * You see yourself purely as either “sales” or “engineering” and don’t enjoy operating in the grey space between commercial outcomes, technical depth, and product thinking. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. BENEFITS * $6,000 training and conference budget * Full medical, dental, and vision package * Mental health support via Spring Health and Rula * Access to One Medical * Flexible vacation policy * Pet discount plans, retirement plan (401K), and discount programmes Additional perks * Top-spec equipment * Regular remote and in-person hackathons, lunch and learns, socials, and game nights * Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space * Exceptional opportunities for personal development and growth INTERVIEW PROCESS * Initial call with our Talent team to kick things off * Manager interview with our Director of Solutions Engineering * Skills Assessment Stage * Values interview * We offer! OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE We are seeking an experienced and strategic Senior Value Advisor to join DEPT®'s growing Adobe practice in North America. In this senior consulting role, you will bridge business strategy, financial analysis, and executive-level advisory to help Adobe's largest Digital Experience customers quantify and realize the financial impact of their technology investments. You are the person clients bring in when a multi-million-dollar platform decision needs to become numbers a CFO will sign off on — building the value hypotheses, economic models, and business cases that turn “we should modernize our DXP” into a funded, board-approved program. At this career stage, you are not simply presenting slides back to the client; you are running structured discovery workshops with CMOs, CIOs, CDOs, and CFOs, defending your assumptions in the room, and shaping how account teams talk about value across the entire engagement lifecycle. The clients you will serve are typically large enterprises — global retailers, financial services brands, media companies, and healthcare organizations — evaluating or scaling investments in Adobe's Digital Experience platform. They come to this conversation because they need to justify a renewal, build the business case for expansion, or prove that a transformation program already underway is delivering the return it promised. You will produce the artifacts that make that case: data-driven value hypotheses, ROI models built from customer data and industry benchmarks, industry-specific use cases and value stories, and reusable templates that scale your impact across other account teams. You will operate inside value realization frameworks such as Adobe's Value Realization Acceleration (VRA), partner closely with Sales, Professional Services, and Customer Success during high-stakes milestones like renewals and expansions, and bring experience from agile program environments to keep your work synced with how delivery teams actually operate. WHAT YOU'LL DO * Build Financial Models and Business Cases: Develop data-driven value hypotheses, clear economic models, and enterprise-level business cases using customer data and industry benchmarks to quantify the financial impact of Digital Experience investments. * Lead Executive Discovery and Advisory Sessions: Design and facilitate structured discovery sessions and interactive workshops with C-suite executives — CMOs, CIOs, CDOs, and CFOs — to surface and frame growth, efficiency, and optimization opportunities. * Operate Within Value Realization Frameworks: Apply and evolve value management methodologies, including frameworks like Adobe's Value Realization Acceleration (VRA), to translate complex, technical software capabilities into measurable financial business outcomes. * Author Reusable Value Assets: Create executive-ready artifacts — industry use cases, value stories, and financial templates — that scale your impact beyond a single engagement and become reference material for account teams. * Partner Across the Account Team During High-Stakes Milestones: Influence without formal authority across Sales, Professional Services, and Customer Success to align value narratives at renewal and expansion moments, and sync your work with delivery teams operating in agile and scaled-agile frameworks. WHAT YOU BRING * 5–10+ Years of Experience in Value Advisory, Consulting, or Financial Strategy: You have built ROI models and business cases in a customer-facing or consulting context, ideally with an MBA or equivalent quantitative background, and you know how to defend an economic model in front of a skeptical CFO. * Financial Modeling and ROI Analysis Expertise: You can build data-driven value hypotheses and enterprise-level business cases from customer data and industry benchmarks, and you're comfortable when a client pressure-tests your assumptions. * Executive Advisory and Stakeholder Management: You have led structured discovery sessions and workshops with C-suite executives and know how to frame growth, efficiency, and optimization opportunities in language that lands with CMOs, CIOs, CDOs, and CFOs. * Value Management Framework Fluency: You understand value realization frameworks — ideally including or comparable to Adobe's Value Realization Acceleration (VRA) — well enough to translate technical software capabilities into measurable financial outcomes. * Asset Creation and Cross-Functional Influence: You have authored reusable, executive-ready deliverables like industry use cases and value stories, and you can influence without authority across Sales, Professional Services, and Customer Success during renewals and account expansions. Prior experience as a squad member or Scrum Master within agile program frameworks is a plus. Work Environment: Remote position - TRAVEL EXPECTED WHAT DO WE OFFER? * We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU: DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified [https://www.deptagency.com/the-good-company/becoming-a-good-company/] company passionate about purpose-driven work [https://www.deptagency.com/the-good-company/]. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT® [http://www.deptagency.com] DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here [https://www.deptagency.com/the-good-company/]. #Li-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $122,700—$155,000 USD