Customer Experience Advisor

Polestar

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a motivated, analytical, and hands-on business development professional to support and advance Polestar’s commercial growth in Canada. Let us describe the challenge we offer The Market Development Manager will support the development and execution of Polestar’s commercial and business development initiatives in Canada. You will work closely with senior leaders and cross-functional teams to help translate commercial strategy into actionable plans, market insights, and measurable outcomes. This role operates at the intersection of business development, pricing and offers, product, business support, remarketing/pre-owned, forecasting, and market intelligence. You will both support leadership priorities and lead defined projects and initiatives, contributing to Polestar Canada’s commercial performance and long-term growth. This role plays an important part in supporting revenue growth, demand generation, and cross-functional commercial initiatives across the Canadian market. What you’ll do • Contribute to the development and execution of Canadian commercial strategies, including pricing, offers, and go-to-market initiatives • Support the identification and evaluation of new market opportunities and strategic initiatives across retail, B2B, and pre-owned channels in Canada. • Act as a project lead for key business development and commercial projects, from initial analysis through to execution in collaboration with cross-functional teams. • Build and maintain a deep understanding of industry and market dynamics, competitive landscape, and consumer trends to support strategic decision-making. • Support in development of ongoing pricing frameworks, lease structures, incentives, customer-facing offers and other projects as needed with data-driven analysis and recommendations. • Collaborate with internal teams and stakeholders to define forecasting, sales planning and order management • Support senior leadership in shaping and delivering on new commercial initiatives and programs. • Track, analyze and translate market performance KPI’s into actionable recommendations to leadership. • Contribute to communications with Polestar’s retailer network on programs and initiatives as needed. Who you are • Bachelor’s degree in business administration, economics, engineering, or a related field. • 4–7 years of experience in a similar role managing business development, commercial strategy, sales operations, or automotive market intelligence. • Demonstrated ability to manage multiple, complex projects with competing priorities and stakeholders. • Excellent communication skills, written and verbal, with the ability to communicate complex narratives up to executive level team members. • Solid understanding of automotive industry and commercial models. • Proven ability working with complex data to create in depth market analysis, pricing and commercial modelling. • Comfortable working cross-functionally. • Experience in a global organization is an asset. • Fluency in English and French, both written and verbal is highly desirable People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in. Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...

Polestar

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a motivated, analytical, and hands-on business development professional to support and advance Polestar’s commercial growth in Canada. Let us describe the challenge we offer The Market Development Manager will support the development and execution of Polestar’s commercial and business development initiatives in Canada. You will work closely with senior leaders and cross-functional teams to help translate commercial strategy into actionable plans, market insights, and measurable outcomes. This role operates at the intersection of business development, pricing and offers, product, business support, remarketing/pre-owned, forecasting, and market intelligence. You will both support leadership priorities and lead defined projects and initiatives, contributing to Polestar Canada’s commercial performance and long-term growth. This role plays an important part in supporting revenue growth, demand generation, and cross-functional commercial initiatives across the Canadian market. What you’ll do • Contribute to the development and execution of Canadian commercial strategies, including pricing, offers, and go-to-market initiatives • Support the identification and evaluation of new market opportunities and strategic initiatives across retail, B2B, and pre-owned channels in Canada. • Act as a project lead for key business development and commercial projects, from initial analysis through to execution in collaboration with cross-functional teams. • Build and maintain a deep understanding of industry and market dynamics, competitive landscape, and consumer trends to support strategic decision-making. • Support in development of ongoing pricing frameworks, lease structures, incentives, customer-facing offers and other projects as needed with data-driven analysis and recommendations. • Collaborate with internal teams and stakeholders to define forecasting, sales planning and order management • Support senior leadership in shaping and delivering on new commercial initiatives and programs. • Track, analyze and translate market performance KPI’s into actionable recommendations to leadership. • Contribute to communications with Polestar’s retailer network on programs and initiatives as needed. Who you are • Bachelor’s degree in business administration, economics, engineering, or a related field. • 4–7 years of experience in a similar role managing business development, commercial strategy, sales operations, or automotive market intelligence. • Demonstrated ability to manage multiple, complex projects with competing priorities and stakeholders. • Excellent communication skills, written and verbal, with the ability to communicate complex narratives up to executive level team members. • Solid understanding of automotive industry and commercial models. • Proven ability working with complex data to create in depth market analysis, pricing and commercial modelling. • Comfortable working cross-functionally. • Experience in a global organization is an asset. • Fluency in English and French, both written and verbal is highly desirable People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in.   Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...

Polestar

At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience. About Polestar Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.     Is this you? If you are interested in joining the Polestar family, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until the position is filled. This is a contract position with potential for extension or conversion to full-time. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at Polestar and take ownership of the customer journey and resolution of customer inquiries. This person will be responsible for providing our customers with support through various channels including phone, email and chat. What you’ll do * Brand advocate and consumer-centric individual who will strive to provide best-in-class experiences for our consumers. * Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey * Manage inbound communications for product, service, leads and support requests * Receive and respond to customer communications, cases, or chats through to resolution * Work with Polestar Spaces & Service Points to ensure seamless communication for all involved parties * Follow up with current customer product, service, and support inquiries * Build and maintain professional relationships with our customers throughout their experience * Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary * Deliver a white glove customer experience through all available methods of communication * Stay up to date on Polestar news, product and software Who you are * Associate degree or higher * Previous experience in call center environment, automotive, luxury retail or sales is highly desirable * Fluency in English required, Bilingual is a plus! * You have a passion for customer experience and being the ambassador of a brand * Tech savvy with knowledge of call center and telephony systems. Salesforce experience a plus. * You have excellent verbal and written communication skills  * You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams.  * Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects.  * You have attention to the details, and thrive in an ever-evolving work atmosphere  People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in.   Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...