Customer Success Manager - AI Platform

Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale software design and development. Our culture revolves around fostering growth, nurturing learning, and upholding excellence in engineering, ensuring we consistently set the benchmark for engineering mastery. About the Casino, Frontend Gaming and Compliance team The Casino Frontend Gaming & Compliance team builds the customer experience behind one of the most business-critical areas of our entertainment platform. The team creates seamless, high-performance experiences that enable players to discover, launch and interact with tens of thousands of games, as we expand into 13 regulated markets. As the platform continues to expand with new game providers and markets, the focus is on building scalable, reusable frontend architecture that supports consistent experiences while meeting evolving regulatory and compliance requirements. You'll play a key role in uplifting engineering excellence across the team: driving frontend architecture and best practices, building performant and maintainable user experiences, influencing technical direction, mentoring engineers across the organisation, and getting hands-on with complex UI challenges, scalability, and technical debt. Key Responsibilities:  * Write and ship high-quality production code, setting the standard for frontend engineering, testing, performance, and reliability. * Define Casino frontend strategy, technical direction, and long-term architecture in partnership with engineering, product, and design teams. * Establish and evolve standards, patterns, and best practices for frontend development in Casino Frontend team and across Stake Frontend engineers. * Lead Casino frontend initiatives from ideation, RFC, POC,  documentation, code reviews, pairing, and shared architectural decisions. * Mentor and support frontend engineers across the team, helping raise frontend engineering quality, consistency, and ownership. * Communicate technical decisions, trade-offs, risks, and progress clearly to stakeholders with varying levels of technical context. Minimum Qualifications:  * Bachelor's/Master's degree in Computer Science or equivalent practical experience. * 10+ years of software engineering experience with strong frontend focus  * Strong proficiency in JavaScript and/or TypeScript fundamentals. * Experience with server-side rendering (SSR), modern frontend architecture, and testing frameworks  * Proven experience providing technical leadership, mentoring engineers, and influencing frontend architecture. * Experience designing scalable systems, not just implementing features  * Demonstrated ability to take ownership and deliver complex initiatives end-to-end.  * Experience working in cross-team environments requiring alignment and standardisation. * Excellent communication skills and ability to influence across teams. * Ability to balance hands-on work with strategic leadership responsibilities. * Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.  * Gaming experience will be a great bonus.  Some of the perks of working for us: * Working alongside a squad of Full-Stack Engineers in a cloud native tech stack including AWS, Large-Scale Distributed Systems, K8's, Svelte, Nodejs, Typescript, GraphQL and Terraform. * Exposure to building global, large-scale volume products which operate at thousands per second frequency. * Access to over 9,000 courses across our Learning and Development Platform * EAP access for you and your family * Be rewarded with lucrative annual bonuses * Give back with a paid volunteer day * Fuel your day with daily breakfast and open pantries brimming with unlimited snacks and refreshments, all on the house * Break up the week with on site remedial massage Wednesdays * In house full-time barista’s providing you your daily coffee needs * Weekly team lunches and happy hour in the office from 4pm on Fridays * Enjoy a bustling office with the option for up to 2 days work from home per week * Fun office environment with pool tables, table tennis and all your favourite gaming consoles We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Are you ready to get the Easygo Edge? You absolutely live to facilitate. We're after someone who reads the energy, adjusts on the fly and makes complex things feel simple, live or virtual, in front of audiences worldwide. If you learn fast, explain even faster and let the data lead, this program is yours to shape. What you’ll build with us: Take the framework built in Australia and make it global, reflecting what's local while holding the standard. You're the single point of accountability across design, delivery and continuous improvement, running it in person in Melbourne and virtually across time zones. From there it's turning program data into real fixes and reporting to leadership each quarter on how onboarding is tracking. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work. Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens. We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.  With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.  The impact you’ll make: * Own the induction and onboarding product end to end as the single point of accountability in every region - design, delivery and continuous improvement. * Take the framework built in Australia global (Europe, LATAM, Ontario), reflecting what's local while holding the global standard and build out a dedicated onboarding stream for people leaders. * Facilitate all onboarding, in person in Melbourne and virtually across time zones, owning how it lands and running a train-the-trainer approach. * Build a solid working knowledge of Stake and KICK to induct new starters on the basics of gaming and live streaming and bring our customer voice into the experience. * Redesign the onboarding survey, turn survey and program data into real fixes, define new metrics and report to leadership each quarter on how onboarding is tracking. * Partner with Workplace Experience, People Operations and Talent Acquisition to deliver a world-class new-starter experience. Your track record: * 5+ years owning or running onboarding, induction, L&D or people experience programs. * Comfortable with survey and program data - you read it, draw the insights, turn them into practical actions, and report progress and setbacks to the people who need to know. * You learn fast and explain even faster and you get genuinely into products like ours. * Customer-centric, with a real interest in customer voice. * Organised and self-directed. You work autonomously as part of a bigger team, ready to own a global program with no direct reports. Bonus points if you also have: * Background in instructional design skill, enough to tweak and localise existing content for different regions. * Exposure to gaming or live streaming. Not required, but useful. * You've coordinated across support functions like Workplace Experience and People Operations before. Here are our benefits and perks: Sharpening your edge * The ultimate sandbox. Exciting, on-the-job learning opportunities. * 1 in 3 of our people level up their roles every year. If you deliver, you move.    Competitive pay and bonus scheme * Market-synced pay that respects your craft and location.  * Performance-based bonus recognition based on your impact (up to 20%). * Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.   Other perks * 18 weeks paid parental leave for primary carers * Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back * Access to Employee Assistance Program  * Wednesday massages  * In-house baristas serve you free coffee, fresh juices and smoothies.  * Daily catered breakfast and regular company-wide events. * Snack walls and drink fridges on every floor.  * Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator.  We play fair. We hire fair. True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.