People Enablement Lead

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles [https://www.podium.com/operating-principles] guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. At Podium, we're transforming how local businesses grow and our customers are at the heart of everything we do. As a Customer Success Manager for our Auto vertical, you'll be the trusted partner our largest clients rely on. From seamless onboarding to long-term growth, you'll own the full customer journey and make a measurable impact on retention, adoption, and satisfaction. This is a role for someone who thrives on building genuine relationships, solving complex problems, and championing customer outcomes across a dynamic, fast-moving environment. What You'll Do * Lead multi-location onboarding, delivering training that gets customers fully connected and confident in Podium's platform from day one. * Own a strategic portfolio of accounts, proactively managing health scores, identifying risk, and maximising product adoption. * Build deep, multi-stakeholder relationships that uncover real customer needs and deliver value-based solutions that stick. * Drive onboarding cohorts to hit key milestones within defined timeframes, keeping momentum and accountability high. * Partner closely with Sales, Product, Marketing, and Finance to ensure complete transparency and a seamless customer experience. * Become a true product expert, guiding customers through setup and configuration to unlock meaningful outcomes. What You'll Bring * 3+ years in Customer Experience, Customer Success or Account/Relationship Management with a proven track record managing portfolios, onboarding and driving retention. * Experience identifying at-risk accounts, activating disengaged clients, and turning product adoption into a growth lever. * The ability to adapt quickly in a fast-evolving environment. You don't just handle change, you lean into it. * Exceptional communication and presentation skills that build trust at every level. * A consultative mindset. You ask the right questions and craft solutions that actually solve the problem. Our Culture: People enjoy working at Podium Melbourne because the team genuinely backs each other to win. We are a  growing AU team with the energy of a startup and the credibility of a global product. You’ll find a high-performance culture that celebrates results, invests in your development, and makes time for the social side of work — because great teams are built on more than just targets. WHAT WE BRING: * $650/month Benefits & Wellbeing allowance — spend it your way * Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow. * Queen & Collins CBD office with end-of-trip facilities and bike storage * Free snacks and drinks always stocked * Equal opportunity employer — all backgrounds welcomed and valued * A unique product that makes an actual impact on the local businesses you love and support. * Free snacks and drinks, which are always stocked up. * You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers. Apply now for a chance to join a growing team!

Are you ready to get the Easygo Edge? You're at your best when a matter is live, complex and moving fast. This role hands you a full caseload of claims, disputes and litigation across multiple jurisdictions, and the autonomy to run them. We want a proactive self-starter who can manage numerous matters at once, dive into the hard ones and find the way through without waiting to be told.  What you’ll build with us: No two matters look the same. One day you're coordinating arbitration and mediation across jurisdictions and instructing external counsel; the next you're spotting legal exposure early and advising the business on how to contain it before it escalates. Discovery and investigations sit with you, and you'll lend your read on risk to strategic transactions too. It's hands-on, high-stakes work with a senior counsel backing you. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work. Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens. We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.  With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.  The impact you’ll make: * Manage and coordinate claims, disputes, arbitration, litigation and mediations across multiple jurisdictions, instructing external counsel, monitoring costs and case progress and advising the business on litigation risk and strategy. * Identify and assess legal exposure early, advising on risk mitigation and helping the business manage contentious matters before they escalate, including enforcement, injunctions and interim relief. * Run discovery and investigations, obtaining documents and information clearly as part of litigation and pre-litigation work. * Support strategic transactions through due diligence and legal risk analysis and help streamline the way we manage disputes and litigation. Your track record: * A Bachelor's or Master's degree in Law, admitted to practice in Australia, with 2 to 3 years PQE. * Demonstrated experience managing commercial disputes across multiple forums, including court litigation, arbitration (domestic and international) and mediation. * Able to manage large case loads and tight court deadlines, juggling multiple matters at once and prioritising effectively in a fast-paced environment. * Excellent written and verbal English, with the ability to explain legal concepts clearly to non-legal stakeholders, plus strong negotiation skills. Bonus points if you also have: * Certifications or experience in dispute resolution, international arbitration or commercial litigation. * Familiarity with cross-border enforcement of judgments and arbitral awards. * In-house claims-handling experience. * Familiarity with online gambling regulations and/or the live streaming space and knowledge of the wider technology and digital entertainment landscape. Here are our benefits and perks: Sharpening your edge * The ultimate sandbox. Exciting, on-the-job learning opportunities. * 1 in 3 of our people level up their roles every year. If you deliver, you move.    Competitive pay and bonus scheme * Market-synced pay that respects your craft and location.  * Performance-based bonus recognition based on your impact (up to 20%). * Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.   Other perks * 18 weeks paid parental leave for primary carers * Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back * Access to Employee Assistance Program  * Wednesday massages  * In-house baristas serve you free coffee, fresh juices and smoothies.  * Daily catered breakfast and regular company-wide events. * Snack walls and drink fridges on every floor.  * Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator.  We play fair. We hire fair. True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.