Financial Crimes Operations Manager, Bridge

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As Stripe’s user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges.  The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. In this role, you develop a deep understanding of Stripe’s user verifications and compliance policies, systems, controls and design mechanisms to deliver process improvements and enhanced customer experience.  This role will be part of the Risk Operations organization in Bridge Operations that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes. WHAT YOU’LL DO In this role, you will act in a player-coach capacity and are accountable for supporting Risk/Partner Risk Operations associates.  This team will investigate accounts to identify risks to Stripe business related to fraud and user policy requirements. You will set clear goals and provide guidance and mentorship to ensure individual and team success. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. RESPONSIBILITIES * Guide your team in performing reviews to protect and advance Bridge’s business, brand and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe. * Support and coach your team in conducting thorough investigations of merchant accounts to facilitate progressive and sustainable business growth. * Ongoing management of the operational performance of your team to deliver KPIs and report to key stakeholders. * Help scale our operations and improve user experience by identifying process improvements. * Manage capacity and scheduling, dividing and assigning work between team members. * Ensure your team has all the skills and resources needed to be successful in their role. * Set clear goals and expectations for individual and team performance. * Foster a culture of continuous improvement to refine team processes and procedures. * Support recruitment and hiring initiatives. * Coach and mentor individuals to meet career goals via structured development conversations. * Provide continuous performance feedback and facilitate periodic formal performance reviews. * Drive and own initiatives that make the team a warm and welcoming place to work. * Keep the team engaged and motivated towards their work. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * A minimum of 3+ years of management experience, ideally within Financial Crimes or Support Operations.  * Experience coaching/leading operations teams and managing performance. * Experience mentoring others and are able to constructively provide feedback to others. * Experience in delivering weekly and monthly business metrics and reporting. * Proven ability to be a subject matter expert in Risk Operations. * Ability to work cross functionally to deliver best results and promote partnership. * Excellent written and verbal communication skills in both English and Spanish * Exemplary planning and time management skills. PREFERRED QUALIFICATIONS * Experience in new process launches and continuous improvement initiatives.  * Experience managing risk events in the system, and identify the at-risk scenario.

Stripe

WHO WE ARE ABOUT STRIPE At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT BRIDGE OPERATIONS AND THE TEAM As Stripe's user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges. The Bridge Operations strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the KYC and KYB Team within the Risk Ops organization in Bridge Operations that is accountable for performing KYC and KYB reviews during onboarding and periodic review. WHAT YOU'LL DO We're looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC and KYB compliance efforts within the Mexican market. The right candidate for this role will have experience in KYC and KYB compliance, preferably within the fintech or e-commerce space. RESPONSIBILITIES • Conduct thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Mexico's regulatory requirements. • Demonstrate a deep understanding of KYC, KYB, and anti-money laundering (AML) regulations specific to the Mexico financial services industry, and apply this knowledge to your daily analyses. • Exercise sound judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer. • Handle high-complexity KYC and KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties. • Adhere closely to process documentation and draft clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities. • Actively participate in building a new team and operational culture focused on robust KYC and compliance practices within the organization. • Leverage your expertise in KYC, KYB, and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action. • Collaborate cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Mexican market. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Bilingual in English: Excellent conversational, written, and reading skills. • Professional experience: 2+ years of experience in risk or any type of customer-facing roles within a fast-paced environment. • Resilience and adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity. • Structured mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail. • Proactive problem-solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions. • Process improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency. • Effective communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners. • In-office presence: Full availability to work 100% on-site at our office in Reforma, CDMX. PREFERRED QUALIFICATIONS • Startup and tech background: Experience navigating the unique pace and scale of a technology-driven company. • Industry expertise: Deep knowledge of the payments landscape and the fintech industry. • Specialized domain knowledge: A technical background in KYC, KYB, Risk, or Financial Crimes (FC). • Operational agility: Prior experience working within a queue.

Adyen

THIS IS ADYEN Adyen is the financial technology platform of choice for leading businesses, providing payments, data, and financial products in a single solution for global customers like Meta, Uber, and H&M. At Adyen, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by a culture that encourages ownership and provides the support to truly own your career. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster. ABOUT THE ROLE  We are seeking a highly skilled and enthusiastic Staff Software Engineer with a strong background in building reliable, scalable, and low latency systems and hands-on experience in Machine Learning (ML) applications. In this role, you will play a critical part in designing, building, and scaling systems that leverage ML to solve real-world business challenges. You are someone who is curious about new technologies, eager to learn, and passionate about using technology as a practical tool to drive meaningful business impact. You enjoy solving complex problems and thrive in environments where innovation, continuous learning, and collaboration are key. THE OPPORTUNITY  Adyen is building out its capabilities in data-driven risk management to combat financial crime and fraud across its platform. We operate at a massive global scale, enabling businesses around the world to accept payments, issue cards, and embed financial products, helping millions of business owners around the globe do business with less friction. While we have foundational elements in place, we have recently shifted our strategy to take a more holistic approach to proactively detect and mitigate financial crime and fraud.  KEY RESPONSIBILITIES * Design and develop robust, scalable software systems that integrate Machine Learning models into production environments. * Collaborate closely with product managers, data scientists, and business stakeholders to understand business problems and translate them into technical solutions. * Evaluate new technologies, frameworks, and tools, and drive their adoption where appropriate to solve real business challenges. * Mentor and guide junior engineers and peers through technical leadership and knowledge sharing. * Advocate for best practices in software engineering, and system architecture. * Continuously learn and stay up-to-date with advancements in software engineering, infrastructure, and AI technologies. * Lead technical design discussions and contribute to the strategic direction of the technology roadmap. * Close cross functional collaboration with different, non-technical functions like Account Management, Compliance, Operations etc. REQUIREMENTS * At least 10-12 years of extensive industry hands-on experience in Software Engineering and building data intensive applications, including system design, architecture, and development.  * Experience with building scalable, reliable, and low latency systems. * Strong programming skills in Java. (Python is a plus) * Experience in incident management. * Experience working with and using SQL and NoSQL databases like Postgres and Cassandra. * Knowledge of streaming & queuing frameworks.  * Deep curiosity and drive to continually learn new technologies and techniques. * Familiarity with data engineering concepts, big data tools (like Spark), and distributed data architectures. * Passion for applying technology to solve real business problems in a pragmatic and impactful way. * A good product sense and the ability to understand how research can translate into valuable applications. * Excellent communication skills and a collaborative mindset. WHY ADYEN? This is an exceptional opportunity to join a solid, established company with a startup mindset, characterized by small teams, direct communication, and work on important challenges. You’ll have direct access to massive global datasets (e.g., payments, identity data) and the ability to see your work have an immediate impact at scale. We offer an environment of ownership and speed, where a focused research team can make a significant difference. You will be at the forefront of bridging AI and fintech, shaping how these two critical areas intersect. We are looking for individuals who are eager to stay connected to the edge of innovation while ensuring we deliver practical value to our global platform.  ABOUT THE TEAM We work in the financial Crime and Fraud department. As a financial institute, we provide products to store and move finances. This comes at a risk. Fraudsters and criminals can misuse our platform to do financial crime like money laundering, and fraud like taking funds that do not belong to them. We need to be one step ahead of the fraudsters and we are also liable to report any detection of financial crime. We leverage our huge amount of data to identify actors using our platform, mitigate crime and catch fraud cases without creating friction for our genuine customers. In order to do this in a scalable and reliable manner, we have teams dedicated to figuring out the customer behind any event that goes through Adyen, do risk assessment, and make good judgement in real time as well as after the event has taken place. Day to day we work with Java, Postgres, Cassandra, Kafka, RabbitMQ, Big Data Platform, Machine Learning to equip ourselves with the right tools.  OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! WHAT’S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.