Office Coordinator Mexico

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the internet." Stripes leverage their understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. WHAT YOU'LL DO The role of Ops Associate can be interpreted as a Stripe "athlete" that will engage in either internal-facing or external-facing (e.g., support, risk) workflows, or both. OA roles will be highly operational in nature and will largely be aligned with case-level or process-type work. OAs will work on workflows which are considered to be "medium complexity" or sensitive in nature, therefore requiring internal Stripe-level systems and tools access, meaning that it cannot be outsourced. As the SDC matures and capability is established, we can expect the complexity of work at SDC to increase, and additionally aspire to drive improvements in the work we are responsible for. RESPONSIBILITIES * Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, LinkedIn, Facebook, and others) * Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again * Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset * Coordinate executive escalations from Stripe's leaders with other teams * Contribute to and manage new programs focused on improving the Stripe user experience * Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users * Be part of building a brand-new team and operational culture for Stripe WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You have experience with social media support or an interest in resolving user issues through those channels (e.g., Twitter, LinkedIn, Facebook). * You have prior experience in customer support and external user-facing operations. * You have a user-first mindset and are energized by the challenge of solving difficult problems, leveraging a process-oriented approach and a curiosity for technical products. * You have excellent communication skills, both written and verbal. * You excel in analytical thinking and problem solving. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. * You are humble and have a proven track record for working well across teams and with external partners. * You're willing to work a weekend day for which you will receive a weekday off in lieu. The SDC operates during daytime hours in 9-hour shifts (including 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm. PREFERRED QUALIFICATIONS * Prior experience or knowledge in user support * Prior experience working on projects or process improvement initiatives * Prior experience or technical proficiency with Sprinklr will be an added advantage.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. Service Deployments owns the full lifecycle of software changes at Stripe. The team's mission is to let developers roll out code and configuration changes safely without sacrificing productivity, with a goal of meaningfully reducing change-related production incidents year over year. The team operates a meaningful on-call rotation and owns the systems that sit in the critical path of every engineer's daily workflow at Stripe. Resource Automation owns the safe-by-default infrastructure change layer: automated remote execution, incremental Infrastructure as Code tooling, cloud resource inventory, and cloud account governance and IAM role management. You will collaborate with this team on projects that span the boundary between deployment orchestration and cloud resource management. Feature Deployments owns Stripe's feature flag system, merchant entitlements, configuration management and distribution, and the audit log of change-correlated events. You will work with this team when deployment pipelines intersect with feature rollout and change safety tooling. WHAT MAKES THIS ROLE COMPELLING * You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. * Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. * Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. * Your judgment prevents incidents. The team's explicit goal is to drive down change-related incidents across Stripe by building better detection, smarter pipelines, and safer defaults. Your technical decisions have a direct and measurable safety impact on Stripe's reliability. * Agency to shape technical strategy. As a Staff engineer on Service Deployments, you will set technical direction for the team's systems, author designs that span multiple teams, and be the person engineering managers and engineers turn to for the hardest deployment infrastructure questions. RESPONSIBILITIES * Own end-to-end technical delivery of large, ambiguous infrastructure projects — from initial design through production launch and long-term reliability. Author the design, sequence the work, unblock the team, and shepherd projects to landed impact. * Architect the next generation of Stripe's deployment platform. Lead technical design of the deployment orchestrator's evolution — including multi-service dependency-aware autodeploy pipelines, Kubernetes-native deployment primitives, and fleetwide container migration — defining the API contracts, rollout strategies, and operational model that hundreds of teams depend on. * Extend deploy anomaly detection. Evolve blue-green traffic analysis: extend coverage to earlier traffic-split stages, design API/method-based regression detection, and build a self-service onboarding system that makes anomaly detection the default for all supported service types. * Lead the host-to-container fleet migration. Drive sequencing, backward compatibility, and cross-team coordination for migrating Stripe's fleet of host-based services to containerized, fleetwide deployments — keeping the production deployment system operational while executing the transformation. * Own reliability and operational excellence for the deployment platform. Lead incident response; systematically reduce operational toil; and make reliability, security, and maintainability first-class properties of the systems you own. * Build deployment event infrastructure. Own the deployment notification and event-publishing architecture — designing the event schema, durability model, and integration contracts that downstream systems rely on for observability and automation. * Collaborate across Core Change Management. Partner with Resource Automation on projects that span deployment orchestration and cloud resource management (IAM, account provisioning, infrastructure automation), with Feature Deployments on change-safety tooling (feature flags, configuration management, change audit logs) that integrates with or depends on the deployment pipeline, and with the service mesh team on routing capabilities that enable advanced deployment patterns such as canary rollouts and merchant-priority traffic shaping. * Set the technical bar. Own critical design reviews, establish standards for deployment safety and developer experience, mentor senior engineers through high-stakes architectural decisions, and advocate for the right abstractions — code that consuming teams can adopt without becoming deployment infrastructure experts. * Decompose complexity for the team. Translate large, open-ended platform challenges into scoped, parallelizable work; help engineers grow by framing problems clearly and providing decisive technical guidance on the hardest questions. WHO YOU ARE MINIMUM REQUIREMENTS * 10+ years of professional software engineering experience, with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. * Proven ability to lead large, ambiguous infrastructure projects end-to-end — from technical design through delivery — including managing cross-team dependencies and coordinating migrations across many consuming teams. * Deep expertise in distributed systems and deployment orchestration: strong foundations in how services are built, scheduled, and operated at scale, including rollout strategies, staged delivery, and failure modes. * Hands-on experience with Kubernetes and container-based deployments, including service lifecycle management, workload scheduling, and the operational challenges of migrating large fleets from VM-based to containerized infrastructure. * Strong background in service reliability and operational excellence: demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. * Track record of broad technical impact across multiple large systems: fluency across a complex codebase, force-multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. PREFERRED REQUIREMENTS * Background in deployment safety systems: anomaly detection, automated rollback, progressive delivery, or similar mechanisms that reduce the blast radius of bad deployments. * Familiarity with event-driven architectures (Kafka or equivalent) applied to deployment lifecycle observability and notification. * Experience with Infrastructure as Code at scale — Terraform or equivalent — particularly in the context of cloud resource governance and IAM management in AWS or Azure. * Developer platform or internal tooling background: a strong developer experience sensibility and the ability to build abstractions that reduce toil for the engineering teams that depend on your platform. * Change management and feature rollout systems: experience with feature flags, configuration distribution, or audit-log infrastructure that provides safety guardrails around production changes. * Familiarity with service mesh concepts (canary deployments, weighted routing, traffic-splitting) sufficient to collaborate effectively with partner teams on routing capabilities that enable advanced deployment patterns. IN-OFFICE EXPECTATIONS Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Securitas

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. ---------------------------------------------------------------------------------------------------------------------------------- About the role The Junior Business & Data Analyst supports the Data Transformation Program by helping Data Domain Owners, Data Sponsors and Data Domain Stewards understand, assess and improve data quality and consistency across systems, platforms, business processes and data domains. The role provides hands-on business and data analysis to identify data issues, support root-cause analysis, document requirements, and contribute to practical remediation and prevention actions. The role initially focuses on the alignment of client-related data points across a complex system landscape, including 40+ Workforce Management systems, the central CRM platform and approximately 60 ERP applications. This requires the analyst to compare, map and validate client data across local, divisional and global applications, identify inconsistencies, document root causes and support practical remediation and prevention actions. While the initial assignment is client-data focused, the role is expected to remain flexible and move across domains, systems, applications and business processes as required by the Data Transformation Program. This may include domains such as Client, People, Finance, Contracts, Suppliers, Products & Services and Operational Events; processes such as lead-to-cash, hire-to-retire and procure-to-pay; and systems or platforms such as CRM, ERP, Workforce Management, HRIS, Learning Management, Microsoft Azure, Databricks, Microsoft Dynamics NAV / Business Central and other relevant local, divisional or global applications. We are looking for a motivated self-starter who is curious, proactive and comfortable working with modern tools and techniques. The successful candidate should be willing to explore and apply automation, robotic process automation, AI-assisted analysis and other emerging capabilities to reduce manual effort, improve data quality and accelerate insight generation. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Business and Data Analysis * Support the analysis of data quality, completeness, consistency and usability across source systems, data platforms and reporting layers. * For the initial project, compare and align client-related data points across 40+ Workforce Management systems, the central CRM platform and approximately 60 ERP applications. * Assist in documenting end-to-end data flows, business processes, CRUD activities and handovers between business and IT teams. * Map data elements across systems to identify mismatches, missing values, duplicates, inconsistent definitions and recurring defects. * Prepare clear analysis outputs, issue summaries and supporting evidence for Data Domain Owners, Sponsors and Stewards. Data Quality Improvement and Root-Cause Support * Support root-cause analysis for recurring data quality issues and help distinguish between data correction needs, process gaps, system limitations, integration issues and training needs. * Help define and track remediation actions with local, divisional and global stakeholders. * Support the preparation of data quality dashboards, scorecards, issue logs and action plans. * Monitor progress against agreed data quality improvement activities and escalate risks or blockers where needed. Requirements and Functional Specification Support * Gather and document business and data requirements from data consumers, process owners and operational stakeholders. * Translate data issues and business needs into clear functional requirements for system enhancements, automation or process changes. * Identify opportunities to use automation, robotic process automation and AI-assisted techniques to reduce repetitive manual work, improve data validation and support scalable remediation. * Support impact analysis by collecting relevant context, examples and affected data elements. * Maintain structured documentation of requirements, decisions, assumptions and open questions. Stakeholder Coordination and Communication * Collaborate with local, divisional and global business teams across Sales, Account Management, People, Finance, Operations, Legal and other relevant functions. * Work closely with divisional and local IT teams, the Global Data Platform team, Data Governance and Enterprise Data Architecture. * Prepare meeting materials, analysis summaries and follow-up notes to support aligned decision-making. * Communicate data findings in a simple, structured and business-friendly way. Data Governance and Documentation * Support documentation of data definitions, data standards, business rules, ownership and stewardship responsibilities. * Contribute to maintaining inventories of data issues, critical data elements, data quality rules and data improvement actions. * Help ensure that data practices are aligned with governance, privacy, compliance and security expectations. * Support adoption of common data definitions and the Common Information Model across domains and systems. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Strong analytical mindset with the ability to investigate data issues and identify patterns, inconsistencies and root causes across multiple systems. * Good understanding of business processes and interest in how data supports operational, financial and commercial decision-making. * Ability to work with unfamiliar systems and applications, quickly understand their data structures and translate findings into business language. * Ability to structure information clearly, document findings and communicate complex topics in simple terms. * Good collaboration skills and confidence working with stakeholders across business and IT. * Working knowledge of Excel and/or Power BI; familiarity with SQL, data platforms, ERP, CRM, Workforce Management, HRIS or MDM tools is an advantage. * Curiosity and practical interest in modern digital tools and techniques, including automation, robotic process automation and AI, to improve productivity and analysis quality. * Attention to detail and ability to work in a structured way across multiple tasks, issues and stakeholders. * Self-starter mindset with the motivation to take ownership, learn quickly, ask good questions and progress analysis with limited supervision. * Fluent written and spoken English. Experience and Education * Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Data Analytics, Finance, Engineering or a related field. * 0–3 years of experience in business analysis, data analysis, reporting, process improvement, data quality or related areas. * Experience from international, matrixed or multi-system environments is beneficial but not required. * Interest in data governance, master data management, enterprise data models, system integration and digital transformation. * Interest in using modern technology to solve business and data problems, including low-code tools, process automation, AI-assisted analysis and data quality automation. * Experience or interest in working across several business domains and system types, rather than being limited to one application or function. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in: * Spain - Madrid or Barcelona * Poland * Sweden * Colombia * Mexico * India - Gurugram It's a hybrid working model (office regulations depending on the specific country). ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!