Account Executive - Milan

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you'll be doing: * Partner with Account Executives to uncover customer needs, system environments, and integration requirements. * Develop clear, scalable solutions that meet business objectives and align with technical feasibility. * Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. * Support pilot programs to validate functionality, integration, and impact prior to contract signature. * Act as a trusted advisor throughout the sales cycle - answering technical questions and resolving blockers. * Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. * Maintain accurate documentation for proposed solutions and integration requirements. * Capture recurring customer feedback and insights to inform product development and roadmap prioritization. Who you are: * Fluency in both Italian and English * You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment. * Strong understanding of APIs, web integrations, data flows, and common SaaS architecture. * Excellent communication and presentation skills — able to translate technical concepts into business value. * Customer-centric and commercially aware, with strong problem-solving ability. * Comfortable managing multiple sales opportunities and stakeholders simultaneously. * Experience collaborating across Sales, Product, and Customer Success. * Organized, proactive, and motivated by solving customer challenges through technology. What's in it for you: * Competitive compensation package + bonus * 22 days holiday plus 3 extra days after one year of employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Reimbursement of internet charges (up to 30 EUR) * Base Salary: 61,800€ – 72,800€ * On-Target Earnings (OTE): 77,250€ – 91,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll do You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will: * Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. * Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. * Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. * Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. * Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. * Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. * Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. What you bring You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. We’re looking for * A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations. * Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes. * 3 - 6 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech. * A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders. * Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. * Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident. * Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams. * High EQ: you know when to listen, when to advise and when to act. * A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. * Comfort with metrics and driven by data, customer health, and outcomes over process. What we offer: * At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. * You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. * As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. * You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. * We offer a competitive salary with a high-upside equity program. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Manager, Customer Success, you lead a team of Customer Success Managers who own customer value, adoption, and retention across our Italian market. Your primary focus is ensuring customers achieve measurable success and remain long-term advocates for Trustpilot. You are accountable for the team’s customer outcomes - driving Business Adoption, high Gross Renewal Rates (GRR) and Net Promoter Scores (NPS) through strong coaching, operational excellence, and cross-functional alignment with Account Management, Product, and Marketing. What you'll do: * Lead and develop a team of Customer Success Managers to deliver exceptional onboarding, adoption, and customer outcomes. Foster a culture of ownership, empathy, and continuous improvement. * Ensure the team proactively manages customer health and achieves high GRR and NPS results. Track and address risk indicators early to minimize churn. * Embed consistent processes for onboarding, success planning, and account reviews. Maintain accurate health and activity data in Salesforce. * Partner with Account Management on renewals and expansions; with Marketing on customer advocacy and case studies; and with Product on Voice of the Customer feedback. * Leverage customer data and dashboards to identify trends, measure impact, and communicate progress to leadership. * Recruit, onboard, and coach high-performing Customer Success Managers. Set clear goals, provide regular feedback, and create opportunities for growth. * Champion the customer internally — ensuring product, process, and policy decisions are made with the customer impact in mind. What you’ll bring: * Fluency in both Italian and English * Experience leading a Customer Success or post-sales team in a SaaS or technology environment. * Proven success driving customer adoption, satisfaction, and retention at scale. * Deep understanding of customer lifecycle management and success planning frameworks. * Strong data literacy and ability to interpret customer health metrics and operational KPIs. * Excellent communication and influencing skills, able to align cross-functional stakeholders around customer outcomes. * Experience using CRM and Customer Success tools (Salesforce, Gainsight, ChurnZero or similar). * Empathetic, organized, and commercially minded leader who builds trust and drives accountability What's in it for you: * Hybrid working model 2/3 days on site in our Milan office and the rest working from home * Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership  * A lucrative commission structure, company bonus and benefits * 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist   * Base Salary: 60,600€ – 71,200€ * On-Target Earnings (OTE): 75,750€ – 89,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still unsure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.