Agentic Enablement Engineer

TrueLayer

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION TrueLayer is making a deliberate, CTO-led investment in agentic engineering. We are building a new team — Agentic Engineering Enablement — with a focused mission: pave the way for AI agents to succeed across TrueLayer's engineering organisation. Every bottleneck that slows an agent down is a problem to solve. Every piece of tribal knowledge locked in a Slack thread or an engineer's head is an opportunity to unlock. As a Senior Agentic Enablement Engineer, you will be a core pillar of this team. Working closely with the CTO, you will own significant components of the agentic platform — from context engineering and tooling to evaluation systems and CI/CD — and build them into reliable, production-grade infrastructure. You will also help establish engineering norms and best practices for the team and the wider organisation. What does good look like in Year One? Agents routinely land coordinated changes across multiple repos and services, run e2e tests, and deploy behind guardrails without a human in the loop.   What we expect from you as a Senior Agentic Enablement Engineer: Build and maintain the agent harness * Write, maintain, and version AGENTS.md files, system prompt libraries, and skill definitions across the codebases and workflows that matter to TrueLayer. Treat this as infrastructure, not documentation. * Surface tribal knowledge from across engineering and convert it into structured, agent-consumable artefacts: ADRs, runbooks, coding conventions, decision trees, and system maps. * Design and operate MCP servers that give agents safe, real-time access to TrueLayer's internal systems, APIs, databases, CI outputs, incident history, and deployment state. * Build and maintain TrueLayer's internal tool library: structured, versioned, testable agent capabilities that encode how we build, test, review, and operate software. Pave golden paths * Build reusable, opinionated golden paths, starter templates, orchestration patterns, and reference workflows, so every new agent capability is reliable and measurable by default rather than bespoke. * Encode the safe way to do something as the easy way to do it. If the golden path is harder than building from scratch, something needs to change. * Version and maintain these paths as products with adoption metrics and clear contracts. Evolve CI/CD for agent-scale workloads * Architect and operate CI/CD pipelines (GitHub Actions, Kubernetes, cloud runners) capable of handling the throughput of multi-agent workflows without becoming a bottleneck. * Reduce CI latency through remote execution, caching, parallelisation, and test impact analysis. * Build and maintain ephemeral, sandboxed development environments that agents can provision and tear down autonomously. * Automate recurring manual tasks: flaky test quarantine, dependency updates, PR triage, and changelog generation. Design the eval and oversight layer * Design and maintain an evaluation harness: regression suites, benchmark sets, and task-specific evals for every agent capability shipped internally. * Define and instrument agent health metrics: token spend, tool call reliability, output drift, and cost per task. * Run structured experiments on agent configurations, prompt variants, and tooling choices — grounded in real metrics. * Define oversight policies: human-in-the-loop checkpoints for high-risk actions, failure detection, loop detection, and hard cost ceilings. In a regulated payments environment, ungoverned agent access to production systems is a liability. * Build guardrails and permission boundaries so agents operate with least-privilege, auditable access to internal systems by default. Contribute to team and engineering standards * Contribute to the architecture of the agentic platform and participate actively in key technical decisions. * Share work, learnings, and setbacks openly. Document thoroughly. Run workshops that help engineers move from sceptics to confident users. * Track what is working in the industry and translate it into TrueLayer-specific approaches and playbooks.   ABOUT YOU: * You are genuinely AI-pilled. Not someone who has read about this: someone who has restructured their engineering workflow around AI agents and can explain exactly why, what broke, and what you fixed. * You are actively building with AI agents — not just using AI-assisted tools occasionally, but designing and operating systems where agents do real, autonomous work. You can explain what you've built, what broke, and what you changed. * 7+ years of software engineering with meaningful focus on infrastructure, platform engineering, or developer experience. * Hands-on experience building agent systems: MCP servers, orchestration pipelines, tool-use schemas, AGENTS.md configurations, or evaluation harnesses for non-deterministic outputs. * You treat prompt and context engineering as a first-class engineering discipline: precise, scoped, tested, and version-controlled. * Solid cloud infrastructure skills: AWS preferred, with Terraform or equivalent, Docker, and Kubernetes. * Strong written communication: able to extract complex workflows from engineers and explain architectural decisions clearly and concisely.   We would be particularly excited if you have: * Proven experience designing and scaling CI/CD pipelines under real load — you know what slow CI costs and have fixed it. * Experience building systems where automation or agents make coordinated changes across multiple repositories and services, run end-to-end tests, and deploy with minimal human intervention. * Experience with agent oversight and safety as an engineering discipline: guardrails, sandboxing, permission boundaries, human-in-the-loop checkpoints, and reasoning about failure modes before they reach production. * Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, AutoGen, or equivalent custom systems. * A background in developer experience (DevEx) and experience measuring the impact of tooling on engineering velocity in a quantifiable way. * Experience with eval frameworks such as Braintrust, LangSmith, or custom harnesses. * Understanding of LLM cost modelling: model selection, caching strategies, retrieval vs. context stuffing, and token budget design. * Security or compliance experience in a regulated industry — fintech experience is a bonus.   Don't meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you!   BENEFITS WHAT YOU CAN EXPECT FROM US * Competitive salary and meaningful equity in the company 💰 * Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹  and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘 * Flexible holiday policy, with 24 days as standard ✈️ * 2 volunteering days to support causes important to you 🌳 * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👨‍👩‍👧 * Meal vouchers for every day you’re working, including while remote * Budget to spend on learning & development each year 📚 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊 * Membership of mental wellbeing platform Spill  🧘🏻‍♀️ * CCNL commercio (contratto collettivo nazionale di lavoro)   Compensation €85,000 - €110,000/yr + equity. About our hiring process Our hiring process typically consists of four stages: 1. A call with one of our Talent Acquisition Partners. 2. A take-home exercise 3. 2-hour video interview with two TrueLayer engineers. 4. 1-hour total final round video interviews Full details on the interview process, including preparation tips and the qualities we look for in future TrueLayeristas, can be found on our blog At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.  Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

ClearBank

About us ClearBank was built on the belief that banking infrastructure should unlock progress, not slow it down. Our clients — from fintechs and crypto platforms to banks and credit unions — use our API to power their banking infrastructure. Our people power our technology and shape the way we work. We are a group of ambitious, collaborative people who challenge the norm and believe in fairness, autonomy and choice. We empower people with the tools to learn, grow and contribute to our clients’ success. About the role You’ll join the Developer Experience team as an AI Enablement Engineer, helping ClearBank take the next step in how AI is used responsibly and effectively across software engineering. We are already exploring meaningful AI usage across engineering; this role is about helping turn that exploration into scalable, observable and well-governed engineering practice. This is not a pure model-building role and it is not simply about giving engineers access to tools. You will help teams apply AI in real delivery workflows, understand where it genuinely improves outcomes, and support the development of safe, practical patterns that can be used across multiple teams. You will be * Helping engineering teams apply AI within coding, testing, review, debugging, documentation and delivery workflows. * Working with engineers to identify where AI creates genuine leverage and where it introduces risk or noise. * Supporting the rollout of AI-enabled practices across teams, with an emphasis on adoption, repeatability and practical enablement. * Helping define how ClearBank measures the impact of AI on developer experience, productivity, quality and release cadence. * Contributing to governance, auditability, observability and guardrails for responsible AI usage. * Working collaboratively with Security, Model Risk and other partners to keep controls proportionate and non-blocking. * Sharing patterns, examples and guidance that help engineers use AI safely and effectively. What you will be doing * Evaluate AI-assisted development tools, copilots, agentic workflows and workflow-integrated capabilities based on evidence and fit for purpose. * Help teams embed AI into SDLC workflows without creating brittle side channels or unmanaged risk. * Support practical approaches to AI usage observability, including adoption, usage patterns, effectiveness and quality indicators. * Explore or contribute to platform capabilities such as LLM access patterns, guardrails, workflow integrations or internal developer tooling. * Capture feedback from engineering teams and turn it into improvements, guidance and repeatable practices. * Build relationships across engineering and wider ClearBank teams using AI, helping avoid duplication and share what works. What we are looking for * Strong background in software engineering, platform engineering, DevEx or DevOps. * Hands-on experience using AI-assisted development tools or LLM-enabled workflows in real engineering environments. * Evidence of improving engineering workflows, developer experience or productivity within a team or across adjacent teams. * Curiosity and pragmatism around AI, with a focus on outcomes rather than novelty. * Ability to reason about AI governance, guardrails, model/tool evaluation and safe usage patterns. * Comfortable working in or with regulated environments, ideally financial services, banking, payments, fintech or another controlled environment. * Familiarity with engineering productivity, quality or adoption metrics. * Strong communication skills and the ability to explain complex ideas clearly to engineers and stakeholders. * Collaborative, empathetic and motivated by enabling others to succeed. * Exposure to Azure, .NET or Azure DevOps would be useful, but is not a requirement. What we offer * Flexible working philosophy, empowering employees to manage their time in partnership with their line manager. * Spacious and well-equipped London office. * 27 days annual leave per year, plus flexible bank holidays. * Option to work abroad for up to 30 days in a rolling 12-month period. * Regular company-wide socials. * A couple of days per year to volunteer with a chosen charity. * Private healthcare and discounted dental cover, with healthy living perks and discounts. * Enhanced family-friendly leave. * The opportunity to join an innovative team building a bank fit for the future. A little bit more about us!  ClearBank is Where You Can belong:  At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:  * 42% of our senior management roles are held by women  * Our enhanced family leave policies * Launching our partnership with Code First Girls  * Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group  Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;  Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);  First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.   Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.   Offer: Congratulations! Get ready to transform banking forever!    Our commitment to you as a candidate:  We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.   We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.   We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!   Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.  ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.  As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.  The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.