B2C CRM Specialist

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   Your mission Join us as a Senior CRM Specialist to execute engaging CRM campaigns across the DACH market. Based in Vienna, you’ll be part of a team of experts in a dynamic fintech environment, helping to craft global communications that drive engagement, retention, and product adoption. This role is a great opportunity for an ambitious and creative team player to grow their CRM skills in a fast-paced, international environment. You’ll be part of a collaborative team and play a hands-on role in executing campaigns with a strong focus on localisation and high-quality delivery.   What you’ll do  * Assist in delivering global multichannel campaigns (email, push, inapp, and more). * Collaborate with internal teams (e.g. Product, Marketing, Creative, Legal, Analytics) to ensure campaigns are accurate, compliant, and aligned with local nuances. * Support quality assurance processes to make sure every campaign meets our standards - we don’t ship anything we wouldn’t be proud of. * Proactively contribute ideas, suggest improvements, and conduct tests to enhance our CRM campaigns. * Stay organised and coordinate tasks across multiple stakeholders and projects. Who you are  * Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus). * Familiarity with Braze or similar engagement platforms (e.g., Salesforce Marketing Cloud, Iterable) and confidence using tools and adapting to new systems quickly. * Strong attention to detail and pride in delivering accurate, high-quality work. * Team player with a proactive attitude, thriving in a fast-growing, diverse team environment. * Fluent in English and German.    WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Policy Expert

Policy Expert – CRM Manager 🚀Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨ What you’ll be doing: You’ll own the hands-on build, management and optimisation of lifecycle and transactional customer communications, primarily via email, with oversight of print communications and future expansion into channels as new comms opportunities arise. You’ll become Policy Expert’s go-to expert on our CRM platform Bloomreach. The role is responsible for executing and continuously improving CRM activity to drive engagement, acquisition, retention, and in-life commercial performance, while ensuring communications are clear, accurate, and compliant. This role works hand-in-hand with the Customer Comms Manager and Lead who will plan what communications are needed across customer journeys and what messages and actions they deliver. You’ll be ensuring that our CRM foundations are robust and continuously improved, including: * Own and operate the Bloomreach platform, improving how it is used and ensuring best practice. * Manage CRM processes, documentation, and supplier relationships to ensure scalable and efficient delivery. * Manage and maintain customer data integrity, permissions (GDPR compliant), and cross-functional activity to develop new data and targeting opportunities. Who are you:  You’re a hands-on CRM specialist who enjoys building and optimising campaigns and takes pride in getting the detail right. You’re comfortable working independently, managing technical setups, and using data and analysis to continuously improve performance. You have strong experience with CRM platforms (ideally Bloomreach or similar), understand segmentation, personalisation, and testing, and are confident working with customer data in a compliant way. With this, you’re comfortable taking full accountability for platform setup, data hygiene, and campaign build quality, ensuring communications are accurate, effective, and delivered to a high standard. You’re commercially minded, always looking for ways to improve engagement and retention, but you also care about creating clear, effective customer communications that support a good overall experience. You also have at least 5 years of B2C experience in a service-led business. Benefits: 📍 This role will be based in our London office in a 50/50 Hybrid mode. 💸 We match your pension contributions up to 7% 🏥 Private medical & Dental cover 📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it) 😁 Enhanced maternity & paternity  🚉 Travel season ticket loan 🎟️ Access to a wide selection of London O2 events and use of a Private Lounge 🌈 Employee Wellbeing Programme 🚪 Prayer room in Office What We Stand for and Next Steps  “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”  At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements. Useful links: Glassdoor | Trust Pilot

Voi Technology

YOUR MISSION AT VOI As a CRM Automation Specialist at Voi, you will strengthen our lifecycle marketing by turning data and insights into automated CRM programmes that drive engagement, conversion, and retention across our markets. You will work hands-on in Braze to design, build, and optimise journeys that support users from onboarding through to loyal, high-value riders. Sitting within the CRM team and collaborating closely with Data, Marketing, and Product, you will make sure lifecycle initiatives are insight-led, measurable, and aligned with Voi’s broader growth objectives. You will: * Analyse lifecycle performance using CRM data to identify opportunities across onboarding, engagement, upsell, and retention. * Investigate user behaviour and campaign performance to uncover automation opportunities, lifecycle gaps, and areas for optimisation. * Translate insights into actionable CRM journeys, segmentation strategies, and targeting logic that can scale across markets. * Build, test, and optimise automated lifecycle journeys in Braze using Canvas, segmentation, and Liquid logic. * Develop reusable templates and scalable campaign structures that reduce manual work and improve consistency. * Identify and implement opportunities to automate existing campaigns and expand lifecycle coverage across the customer journey. * Design and run A/B tests across CRM channels (email, push, in-app) to improve engagement, conversion, and retention. * Analyse experiment results, communicate findings clearly, and turn them into actionable improvements. * Partner with Marketing, Data, and Product to ensure lifecycle activity is aligned with growth priorities and other channel initiatives. * Maintain strong QA processes to ensure accurate segmentation, triggers, tracking, and personalisation, while keeping visibility across journeys to avoid overlap and conflicting experiences. WHAT YOU NEED TO EMBARK You are a data-driven CRM or lifecycle marketer who enjoys working hands-on with tools, journeys, and experiments. You are comfortable moving between analysis and execution, can manage multiple initiatives at once, and communicate clearly with both technical and non-technical partners. * 3+ years’ experience in CRM, lifecycle marketing, or marketing automation in a B2C environment. * Hands-on experience building lifecycle journeys in Braze or a comparable CRM platform. * Working knowledge of SQL and confidence in analysing lifecycle data and campaign performance independently. * Experience designing, running, and evaluating A/B tests, including an understanding of experimentation methodology and statistical significance. * Strong understanding of lifecycle strategies such as onboarding, engagement, upsell, and retention. * Proven experience building automated CRM journeys and scalable campaign structures. * Comfortable working with CRM data structures, including user attributes, events, triggers, and segmentation logic. * Strong analytical thinking, problem-solving, organisation, and prioritisation skills, with the ability to manage multiple campaigns and dependencies. * Clear, collaborative communicator who enjoys working with both technical and non-technical stakeholders. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.