Customer Onboarding Officer - Italian Market 🇮🇹

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Manager, Customer Success, you lead a team of Customer Success Managers who own customer value, adoption, and retention across our Italian market. Your primary focus is ensuring customers achieve measurable success and remain long-term advocates for Trustpilot. You are accountable for the team’s customer outcomes - driving Business Adoption, high Gross Renewal Rates (GRR) and Net Promoter Scores (NPS) through strong coaching, operational excellence, and cross-functional alignment with Account Management, Product, and Marketing. What you'll do: * Lead and develop a team of Customer Success Managers to deliver exceptional onboarding, adoption, and customer outcomes. Foster a culture of ownership, empathy, and continuous improvement. * Ensure the team proactively manages customer health and achieves high GRR and NPS results. Track and address risk indicators early to minimize churn. * Embed consistent processes for onboarding, success planning, and account reviews. Maintain accurate health and activity data in Salesforce. * Partner with Account Management on renewals and expansions; with Marketing on customer advocacy and case studies; and with Product on Voice of the Customer feedback. * Leverage customer data and dashboards to identify trends, measure impact, and communicate progress to leadership. * Recruit, onboard, and coach high-performing Customer Success Managers. Set clear goals, provide regular feedback, and create opportunities for growth. * Champion the customer internally — ensuring product, process, and policy decisions are made with the customer impact in mind. What you’ll bring: * Fluency in both Italian and English * Experience leading a Customer Success or post-sales team in a SaaS or technology environment. * Proven success driving customer adoption, satisfaction, and retention at scale. * Deep understanding of customer lifecycle management and success planning frameworks. * Strong data literacy and ability to interpret customer health metrics and operational KPIs. * Excellent communication and influencing skills, able to align cross-functional stakeholders around customer outcomes. * Experience using CRM and Customer Success tools (Salesforce, Gainsight, ChurnZero or similar). * Empathetic, organized, and commercially minded leader who builds trust and drives accountability What's in it for you: * Hybrid working model 2/3 days on site in our Milan office and the rest working from home * Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership  * A lucrative commission structure, company bonus and benefits * 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist   * Base Salary: 60,600€ – 71,200€ * On-Target Earnings (OTE): 75,750€ – 89,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still unsure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

HousingAnywhere

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing. With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform. You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors. Join us in empowering students to unlock their potential through a safe, online, rental experience.   Your role As a Business Development Representative (BDR) for the Private Landlord market, your primary mission is to expand HousingAnywhere's inventory by actively hunting and onboarding new property owners.  The Private Landlord team is a key driver of our marketplate’s growth and is now expanding. We are looking for a new Business Development Representative to own the Italian market growth end-to-end. This role requires an entrepreneurial mindset, combining high-volume phone outreach with a data-driven approach to identify opportunities. Key responsibilities: * Outbound Acquisition: Identify, prospect, and acquire new private landlords primarily through cold calling and proactive outreach. * End-to-End Onboarding: Educate landlords on product features, supporting them closely until they successfully score their first booking. * Expectation & Objection Management: Confidently handle complex landlord objections while maintaining a professional partnership. * Success & Revenue Optimization: Train landlords to use the product effectively to maximize their occupancy and revenue, while driving commercial growth. * Relationship Management: Build strong, long-term relationships with landlords, acting as their trusted point of contact. * Data-Driven City Strategy: Monitor your local portfolio performance, analyze the data and take action to improve your metrics. * Product Advocacy & Problem Solving: Maintain a sharp eye for product issues in the user journey and proactively share actionable feedback.  * Cross-Functional Collaboration: Partner closely with Product and Customer Success teams to continuously elevate the landlord experience. * Innovation: Proactively identify and support opportunities to improve processes through automation and AI.   Your profile * Native Italian and fluent in English. * Hunter Mentality: Proven experience or strong comfort with high-volume cold calling and managing a pipeline from scratch. * Commercial Polish: Excellent communication skills to negotiate and build trust over the phone. * Growth Mindset: Highly self-motivated and passionate about learning and improving. * Resilience & Adaptability: Thrives in a fast-paced environment and stays positive through change and rejection. * Analytical Mindset: Ability to look at data to identify opportunities and improve performance. * Solution-oriented: Thinks creatively, overcomes objections, and finds practical solutions to customer challenges. * Innovation Mindset: Embraces AI and automation to work smarter and improve team efficiency.   What’s in it for you  * Depending on experience and qualifications, the compensation is ~33,6K gross per year (based on 40 hours, including Holiday Allowance), plus variable. * Unlimited paid holidays, minimum-based not maximum! * Position based in our Rotterdam office with hybrid working policy (2 office days). * Flexibility to work remotely for up to 2 months per year! * 1,000 EUR personal development budget. * Complete coverage for commuting. * Personal equipment, including laptop and ergonomic setup. * Gym membership discount with GoVital or OneFit. * Dutch/English classes budget. * Variable pension scheme. * Diverse international community (46+ nationalities). * Pet-friendly office in Rotterdam city centre.  * Team-building events and after-work drinks every Friday. What can you expect from our hiring process? Read more here.

fonio

We build AI phone assistants for small and medium-sized businesses – so they never miss a call again and can focus on what matters most. Our AI answers every call automatically. But voice is just the beginning. Our vision is to build the first fully automated CRM system in the world. 8,000+ customers. >€5M ARR. ~30% monthly growth. Target by EOY: €30M. We live ownership. You own your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio, you'll build alongside the smartest and most ambitious people around. Apply now and become part of one of Europe's most insane growth stories! YOUR ROLE As a Forward Deployment Engineer for our Spanish and Italian markets, you work directly at the intersection of product and customer setups. You capture requirements, translate them into robust implementations, and take fonio live at customers – including integrations, automations, and ongoing optimization. You work closely with Product/Engineering and Go-to-Market, making sure deployments are fast, stable, and repeatable across both the Spanish and Italian markets. This is a Barcelona-based role, ideally suited to someone who can operate natively in both Spanish and Italian. WHAT YOU'LL DO * Capture customer requirements and translate them into concrete implementation plans * Build and roll out fonio setups in production: workflows, logic, prompts, guardrails * Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, etc.) * Develop smaller features and glue code to cleanly map customer cases * Debug under production conditions: calls, flows, edge cases, fast fixes * Build reusable templates and deployment playbooks to make setups scalable * Deliver product feedback: bring pain points and feature gaps to the team, prioritized and concrete WHO WE'RE LOOKING FOR * Solid coding skills: you can implement independently, not just configure * Strong understanding of AI systems and LLMs (prompting, tool-use, RAG, failure modes) * Workflow thinking: translate complex processes into robust, testable flows * Experience with APIs, webhooks, auth, and common integration patterns * Cloud fundamentals: deployments, observability, debugging in production * Highly pragmatic working style: ship fast, make it stable, iterate * Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, monitoring/tracing, GDPR * Spanish and Italian at native or near-native level & English fluent WHAT WE OFFER * Competitive salary: €65,000–€95,000 per year * Barcelona-based role, with relocation to Vienna for onboarding; we also have one of the coolest offices in Vienna's 7th district (lunch & dinner included) * 100% Focus Time (no regular meetings) * Unlimited budget when the ROI is right * Extreme speed (we ship almost daily) * Thousands of enthusiastic customers building the product together with us HIRING PROCESS * 15 min intro * 30 min deep dive with CTO & Co-Founder Matthias * 90 min technical interview with case study / live coding * 20 min culture fit with both founders