Merchant Onboarding Intern (6-month Internship)

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION: At Scalapay, every merchant journey starts with us. As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a KYC & Onboarding Specialist to join our Operations team and make sure that journey is smooth, compliant, and fast. You'll be on the front line: reviewing documents, running AML checks, and talking directly with merchants to get them live as quickly as possible. This is a hands-on operational role where a significant part of your day will involve repetitive tasks. We're looking for someone who doesn't mind that. If you're the kind of person who takes pride in doing things right, every single time, and always has an eye out for a smarter way to work, you'll fit right in. WHAT YOU'LL DO: * Guide merchants through the onboarding process from start to finish * Review and validate KYC documents * Perform AML screenings and flag anomalies * Contact merchants via call and email to support and accelerate onboarding YOU'RE A GREAT FIT IF YOU: * Hold a degree in a paralegal field or have at least 1 year of KYC/AML experience in a regulated entity * Are fluent in Italian and English (French or Spanish a plus) * Are comfortable with repetitive, operational work and take pride in doing it well * Love finding simpler ways to get things done * Use AI tools in your daily workflow and are willing to find innovative solutions WHY YOU SHOULD JOIN SCALAPAY * Our packages are based on skills, qualification and experience - the salary band we have for this position is an Overall Total Earning between 30'000€ and 35’000€. * International environment with significant challenges to be met every day * Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences * Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! OUR HIRING PROCESS 1. An initial chat with our Talent team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A chat with our CEO or CFO, to test your logical reasoning and the fit with our company culture Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! ✨ OUR MARKETING TEAM No one is more creative and data-driven than this team - they have the best of both worlds! The Marketing team’s main mission is to get our product into the hearts of millions of users around the world. The Growth team builds innovative ideas to conquer markets, attract, and retain users. The Brand team strives to create Joko’s vision for the long term and builds a connection with all its users. The Campaign & Merchandising team drives our Joko Business-to-Consumer campaign calendar and enhances the customer shopping experience across our merchandising assets. The B2B Marketing team positions Joko as the top partner to have in our space and aims to build the most desired employer brand possible. Led by Isa, our CMO, they are constantly innovating to take our business to new heights. 🎯 WHAT YOU WILL DO We’re looking for a curious and motivated intern to join Joko’s Marketing team and help shape how we connect with millions of users every day. As a Marketing Communication Intern, you’ll be at the heart of Joko’s communications, combining creativity, data, and technology to deliver personalized experiences that make every message feel meaningful. You’ll help bring our brand to life across push, email, and in-app channels, using both data and creativity to craft campaigns that drive engagement and long-term retention. You’ll join a team where marketing meets innovation, experimenting with AI, automation, and storytelling to make our CRM smarter, faster, and more human. 💪🏻 YOUR MAIN MISSIONS * Plan and launch campaigns: Coordinate and execute marketing communications (push, email, in-app) based on campaign calendars and business priorities. * Collaborate on content: Work with the Brand team to craft messages that are clear, engaging, and consistent with Joko’s tone of voice. * Automate and enhance automated user journeys: Support the design and optimization of automated CRM journeys that guide users from onboarding to retention through personalized and data-driven experiences. * Analyze and optimize: Monitor communications performance, run A/B tests, and identify actionable insights to continuously improve engagement and conversion. * Innovate and streamline processes: Leverage AI and automation to simplify workflows, improve efficiency, and push the boundaries of how we communicate with our users. 🧠 WHAT YOU’LL LEARN * How to run CRM campaigns in a digital B2C business, combining automated lifecycle marketing with brand communication. * How to use top industry tools like Customer.io for CRM and Airtable for project management. * How to craft messages that are both data-driven and emotionally engaging, bringing Joko’s brand to life across channels. * How to apply data-driven decision-making to performance marketing. * How to leverage AI to optimize campaigns, automate workflows, and boost marketing creativity. 👀 PREFERRED EXPERIENCE * Education: Master’s degree in a business or communication school, ideally with a marketing focus. * Experience: 6-month internship with at least one prior experience in marketing or CRM. * Languages: Fluent in French (native level) and proficient in English (written and spoken). * User-centric: You’re always eager to understand users, how they think, what they value, and how they respond to communications. * Mindset: Analytical, detail-oriented, and curious about data and automation. * Culture fit: You’re proactive, collaborative, and eager to learn fast in a dynamic, fast-growing team. * Team Player: You communicate clearly and collaborate easily with different teams. * Location : France or Spain. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! ☎️ OUR B2B TEAM “Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s brands network, and available offers.” The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards. * The Online team is responsible for expanding and managing our portfolio of leading e-commerce retailers, both directly and via affiliate marketing platforms * The Card-Linked team is responsible for negotiating and signing enterprise partnerships with top-tier physical retailers, and for strengthening these long-term relationships over time * The Gift Cards team is responsible for building and managing a broad portfolio of top retailers and companies, partnering with providers and brands to drive growth Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast! 🎯 WHAT YOU WILL DO As a Business Associate Intern, you’ll play a key role in launching and scaling Joko in the US, one of the company’s most strategic growth priorities. This role offers a full-scope business experience, combining commercial strategy, day-to-day operations, and data-driven decision-making, with real ownership from day one. 🤝 Own and grow commercial relationships * Build and manage a portfolio of US-based brands and platforms, from onboarding to long-term collaboration * Structure and execute commercial agreements, revenue initiatives, and media activations * Act as a key point of contact for partners, ensuring strong execution and high-quality relationships * Help identify growth opportunities by monitoring partner needs, performance trends, and market dynamics DRIVE GROWTH THROUGH DATA & MARKET INSIGHTS * Track and analyze key performance and operational metrics to identify growth opportunities, anticipate issues, and optimize campaigns. * Conduct analyses of US e-commerce trends, consumer behavior, competitive landscapes, and partner performance to refine our strategy in this market. * Work closely with marketing, data, and product teams to turn insights into actionable recommendations that drive revenue and improve partner performance. 🇺🇸 CONTRIBUTE TO THE US LAUNCH END-TO-END * Support Joko’s integration into the US affiliate and partner ecosystem * Help adapt our commercial and operational playbooks to the US market * Take part in building the go-to-market execution, from partnerships to performance monitoring * Act as an ambassador for Joko in the US, building strong relationships across the ecosystem and contributing to Joko’s reputation as a trusted, high-quality partner 👀 WHO WE'RE LOOKING FOR * Education: You are currently enrolled in a top engineering or business school (or equivalent). * Experience: You’re looking for a 6-month end-of-studies internship (or gap-year internship), with at least 6 months of prior experience in a fast-paced, tech, consulting, or international environment. * Problem-solver: You are pragmatic and able to solve issues quickly and efficiently. * Mindset: You have an entrepreneurial spirit, enjoy challenges, and love getting hands-on. * Autonomy: You can independently manage complex projects from A to Z. * Languages: You are fluent in French and comfortable working in English (written & spoken). * International exposure: Experience in a US environment is a strong plus. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.