Senior Fullstack Engineer

Allica Bank

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. At Allica, we’re driving digital transformation in business banking. Our technology team underpins every part of the bank — from innovative product delivery to building secure, scalable, and resilient infrastructure. We focus on operational excellence, customer-centric engineering, and automation to deliver a best-in-class banking experience. Our culture values collaboration, integrity, and simplicity in everything we do. Purpose of Role: We’re seeking an experienced Platform Engineer to strengthen our cloud platform capabilities as Allica continues to scale. The role involves designing, automating, and maintaining Azure-based platform services across Windows and Linux environments, supporting multi-region deployments, and embedding self-service capabilities for development teams. You’ll leverage Azure DevOps Pipelines, Terraform, and Azure native services to enable Infrastructure as Code (IaC), guided by the Azure Well-Architected Framework to ensure security, performance, reliability, and cost efficiency. Principal Accountabilities: * Design, deploy, and operate secure, scalable cloud infrastructure across multiple regions in Microsoft Azure. * Build and manage Azure Container Apps for running microservices and lightweight containerized workloads. * Configure and optimise Azure networking components — VNETs, NSGs, Load Balancers, Application Gateway, and Azure Front Door. * Implement and maintain Azure Firewall, API Management (APIM), Databases, Service Bus, and Event Grid. * Drive infrastructure automation and governance through Terraform and Azure DevOps Pipelines. * Implement and maintain Azure App Services including Function Apps and Logic Apps for automation and integration. * Introduce self-service templates and tooling to empower development teams to deploy securely and independently. * Apply Azure Well-Architected Framework principles to ensure solutions meet standards of reliability, performance, cost optimization, and security. * Collaborate with Security, Engineering teams to ensure compliance and continuous improvement. * Maintain comprehensive documentation for systems, configuration, and automation processes. Experience: * Strong hands-on experience with Microsoft Azure cloud services, infrastructure, networking, Gen- AI, AI adoption. * Hands-on experience with Palo Alto Networks firewalls in cloud environments, including Azure deployments and centralized management via Panorama * Proficiency in Terraform and Infrastructure as Code (IaC) best practices. * Experience with Azure DevOps Pipelines and GitHub for CI/CD, including branching and version control strategies. * Skilled in managing Windows and Linux systems in cloud environments. * Experience with multi-region architectures, resiliency design, and disaster recovery planning. * Knowledge of Azure App Services, Container Apps, Function Apps, Logic Apps, Service Bus, and Event Grid. * Understanding of Azure networking, Front Door, Firewall, and APIM. * Experience in networking. Including Routing, performance optimization, traffic management and network security * Experience working in regulated environments such as fintech or financial services, with strong appreciation for security, auditability, and compliance. * Strong analytical, communication, and problem-solving abilities with a collaborative mindset. Capabilities and Competencies Teamwork Planning and Organising * Interacts with people effectively. Able and willing to share and receive information. * Co-operates both within the team and across functions * Plans and organizes tasks and work responsibilities to achieve objectives. * Sets priorities. Schedules activities. * Allocates and uses resources properly. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Abound

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. We're looking for an experienced individual to fill the role of Senior Collections Advisor. This position requires an important balance of both credit and conduct risk as we focus on delivering the right outcomes for our customers based on their individual circumstances, always. You will be working alongside as part of small but rapidly expanding team in our Milton Keynes office, this is a hybrid role requiring 3 days per week in our Milton Keynes office with flexibility on the other 2. There will also be a requirement to attend our central London office once a month (fully expensed). The ideal candidate will have excellent attention to detail and be comfortable following documented procedures consistently ensuring that all customers are treated fairly and receive the appropriate outcomes. Tasks also include updating account details, maintaining accurate records, and escalating cases to senior staff if necessary. There will also be a requirement to identify and support customers who may shows signs of vulnerability. Who you are * An experienced Customer facing advisor confident at dealing with customers in arrears with credit products * Have a good understanding of FCA regulation including CONC7 and DPA requirements * Have an awareness of the broad range of debt solutions i.e. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc. * Understands Customer Vulnerability and how to identity and manage * Comfortable working with statements and ledgers to interpret transactions to help resolve customer queries * Familiar with Microsoft Office products (Word, Excel, Teams) * Have a very strong attention to detail and a high regard for consistency * A strong team player who will help as required to deliver tasks within the team SLAs * Familiar with KPIs and targets and quality assurance requirements What you'll be doing * Handling multiple live customer chats * Receiving and making telephony calls from Customer requiring assistance with their loans * Supporting our omni channels i.e. live web chat, email, SMS and phone (inbound and outbound) including dialler software. * Assessing customer affordability using our industry leading Open Banking software * Agreeing and setting affordable payment plans with customers * Processing on our systems when customers advise they are pursing alternative debt solutions * Setting promises to pay received through digital channels * Dealing with third party partners i.e. Field suppliers, debt collection agencies, insolvency portfolio managers * Thinking analytically and giving suggestions and ideas as part of continuous improvement What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Abound

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. We’re looking for an experienced individual to join us as a Complaints Specialist. This role sits at the heart of our customer operations and requires a strong balance of customer service expertise, analytical thinking, and sound business judgement. You’ll focus on ensuring fair and consistent outcomes for customers by managing complaints in line with individual circumstances, regulatory standards, and company values. This role will also involve supporting payment reconciliation, chargeback processing, credit file disputes & fraud investigations. You’ll work closely with the wider operations team in our Milton Keynes office, this is a hybrid position, requiring 3 days per week in MK and flexibility on the other 2 days. There’s also a monthly trip to our Central London office (travel expenses covered). Who you are: * Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending. * Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks. * Skills: Analytical and confident in resolving complex complaints, with a structured and customer-first approach. * Communication: Empathetic and professional in written and verbal comms, especially under pressure. * Detail-oriented: Meticulous with documentation, case logs, and root cause analysis. What you’ll be doing * Complaint Handling: Manage business-as-usual (BAU) complaints from start to finish, ensuring responses are accurate, fair, and regulatory compliant. * Customer Communication: Be the main point of contact for escalated customer complaints, providing timely, empathetic, and clear updates throughout. * Regulatory Compliance: Ensure your casework aligns with FCA complaint handling standards and any other relevant obligations. * Root Cause Analysis: Investigate complaint trends and root causes. Work cross-functionally (e.g. with Underwriting, Collections) to compile accurate responses and identify areas for improvement. * Reporting: Support complaints reporting and MI activities. Share insights with senior management and escalate emerging issues where appropriate. * Support Other Teams: While you won’t manage complaints escalated to the Financial Ombudsman Service (FOS) yourself, you’ll provide documentation and insight to the team responsible for those. * Documentation: Maintain accurate and timely logs for all complaints in line with internal procedures and system requirements. * Wider Ops Support: Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed. What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering