CRM Strategist

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Strategy Lead   Location: Remote - Minneapolis, MN   THE OPPORTUNITY:    This is an opportunity to join OLIVER's dedicated in-house studio embedded with embedded with a leading healthcare education institution as Strategy Lead — the strategic intelligence function for a fully integrated creative production studio serving 100,000+ enrolled students across a large, multi-brand portfolio of students, professionals, and enterprise audiences across the healthcare education sector.  The constraint on the next phase of growth is not lack of strategy — it is content velocity, content relevance, and the ability to test and personalize at scale. Your role is to make sure the studio is always working from the sharpest possible strategic foundation, turning audience insight, channel performance, and market intelligence into clear direction for creative and CRM execution.  You will lead the end-to-end strategy for email and CRM program — the studio's most commercially critical workstream — while also providing strategic input and optimization direction across paid, social, owned, and emerging channels. This is supported by a platform architecture where OMG organizes and orchestrates the work; Pencil is where the work gets created and optimized and Share of Model is how our client will stay one step ahead in AI-driven discovery. You will be one of the primary users of all three.  We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.   ABOUT THE ROLE:  The Strategy Lead is the strategic backbone of the OLIVER studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for institution enrollment marketing programs. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel.  You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third.    WHAT YOU WILL BE DOING:  CRM & Email Strategy (approx. 60%)  * Lead the end-to-end CRM and email marketing strategy for enrollment programs across all institutions — including lead nurture, application, enrolment, and retention journeys  * Define and maintain audience segmentation frameworks, personalization strategies, and lifecycle contact architectures across five healthcare education institutions.  * Build and own the testing and optimization roadmap for email — A/B frameworks, send cadence strategies, content personalization logic, and subject line performance analysis  * Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations, and feed those recommendations back into the next campaign cycle  * Maintain deep platform fluency across CRM and email technology stack; advise on platform utilization, automation opportunities, and data quality requirements  Cross-Channel Strategy & Optimization (approx. 40%)  * Provide strategic input and optimization direction across broader channel mix — paid social, organic social, owned content, web, and performance marketing — ensuring channel strategies are coherent, audience-relevant, and aligned with institutional goals  * Use Share of Model to understand brand visibility in AI-generated answers, optimize AI search visibility, identify share of voice across models, and surface brand strengths and weaknesses — translating these real-time insights into strategy and content creation priorities  * Develop content and channel testing frameworks that allow the studio to learn faster, optimize more efficiently, and prove creative effectiveness across all formats  * Partner with the Associate Creative Director to translate strategic insight into creative direction — ensuring campaigns are rooted in audience understanding and channel intelligence  * Lead brand and audience insight work for the institutions: analyze conversations, sentiments, audience behavior, and content resonance; identify barriers (such as cost), motivators (such as career outcomes), and engagement triggers (such as authentic narratives) to prioritize messaging and approach opportunities  * Monitor competitor positioning, category trends, and audience signals across higher education to inform ongoing strategic recommendations  * Contribute to QBR preparation alongside the Business Director, bringing strategic performance narrative and forward-looking channel recommendations to senior client stakeholders  Account-Wide Strategic Leadership  * Serve as the studio's primary strategic voice — connecting client ambitions to studio capability, and ensuring every workstream has a clear, insight-driven strategic foundation  * Work across the studio's full team to ensure strategy is embedded in briefing, production, and review — not just in planning documents  * Develop optimization frameworks that the whole studio can use from creative testing protocols to content scoring via Pencil's performance intelligence    WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * Proven experience in a senior strategy, planning, or integrated marketing role — with a track record of leading strategy across multiple channels, not just one  * Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment; experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo, or equivalent) is essential  * Strong working knowledge of paid social, organic social, owned content, and/or performance marketing channels — with the ability to develop testing and optimization frameworks across the mix  * An understanding of the higher education landscape is a meaningful differentiator: students are increasingly ROI-conscious, looking for clear career pathways; adult learners and working professionals are now central growth strategies; persistent healthcare workforce shortages drive demand for specialized programs  * Strong analytical capability: comfortable with performance data, attribution modelling, A/B testing analysis, and translating insight into clear strategic direction  * Experience working with data and analytics teams to build measurement frameworks and performance dashboards  * Confident communicator and presenter; able to articulate strategic thinking clearly to senior marketing stakeholders  * A proactive, insider mindset: you don't wait for briefs — you anticipate needs, surface opportunities, and bring the studio's strategic thinking to the table before it's asked for  * Collaborative working style with the ability to coordinate effectively across creative, CRM, delivery, and client teams in a distributed, multi-location studio  Gen AI & Agentic Thinking  * Strategic command of the studio's three core platforms: OMG (where the work is organized and orchestrated), Pencil (where the work is created and optimized), and Share of Model (how our client stays one step ahead in AI-driven discovery)  * Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning — with rigorous human judgment applied to all outputs  * Ability to leverage Pencil's direct connection to live ad accounts — pulling creative performance data back into the production workflow in real time — with every asset scored, tracked, and fed back into the next brief; this is the intelligence layer most agencies don't have  * Agentic leadership: systematic, hypothesis-led thinking applied to complex, multi-channel strategic challenges  * Ability to set AI-informed quality standards and testing frameworks that the broader studio can adopt  * At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.    REQ ID: 17803 #LI-DIRECTOR  Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: CRM Strategist Location: Baltimore, Maryland    About the role:  The CRM Strategist supports the strategic planning and execution of CRM and email marketing programs across five healthcare education institutions. Working closely with the CRM Strategy Lead, you'll translate strategy into detailed campaign plans — coordinating execution with a Campaign Management team based in Mexico City and applying rigorous analytical thinking to drive continuous performance improvement across lead nurture, enrolment, and retention journeys.   What you will be doing:  * Support the CRM Strategy Lead in planning and executing email and CRM programs across five institutions, including lead nurture, enrollment, and retention journeys * Develop detailed campaign briefs, audience segmentation logic, and personalization specifications for Campaign Managers and Email Developers * Monitor campaign performance — open rates, click-through rates, conversion, and enrollment attribution — and surface actionable recommendations for optimization * Design and analyze A/B tests across subject lines, content, CTAs, and send times; document learnings and integrate them into future campaign planning * Maintain platform hygiene and data quality within CRM and email systems; coordinate issue resolution with the Data Analyst/Engineer * Partner with the Email Development team to ensure technical accuracy, rendering quality, and accessibility compliance across all email assets * Track and manage the campaign production calendar, coordinating with Campaign Managers, Copywriters, and Art Directors to ensure on-time delivery * Contribute to QBR reporting by compiling performance data, trend analysis, and strategic recommendations * Stay current with CRM best practice and emerging email marketing technology; identify opportunities to apply AI-driven personalization and content optimization   What you need to be great in this role:  * Experience in CRM, email marketing, or lifecycle marketing — managing campaigns in a multi-brand or multi-program environment * Platform proficiency in enterprise email marketing systems (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent) * Strong analytical skills: confident with campaign performance data, A/B testing methodology, and reporting * Experience working with segmentation logic, audience lists, and personalization variables * Technical precision: working knowledge of HTML email specifications, deliverability requirements, and QA standards * Familiarity with higher education enrollment marketing or healthcare marketing is a meaningful differentiator * Organized and collaborative: able to coordinate effectively across multiple teams, time zones, and location. * Proficiency with AI tools relevant to email marketing — including AI-assisted subject line generation, content personalization, and send-time optimization * Experience evaluating and applying AI-driven campaign insights with human editorial judgment * Systematic, test-and-learn approach to campaign planning and optimization * Individual compensation varies based on the job-related factors including location, business needs, level of responsibility, experience and qualification. The range listed is just one component of OLIVER's total compensation package.  REQ ID: 17905 #LI-FO1  #LI-HYBRID #LI-MIDSENIOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $85,000—$95,000 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: CRM Strategist Location:  Chicago, IL (Remote) About the role:  The CRM Strategist supports the strategic planning and tactical execution of our clients' CRM and email marketing programs. You translate strategy into detailed campaign plans, manage campaign execution in partnership with the Campaign Management team (Mexico City), and contribute analytical thinking to drive continuous performance improvement.  Based in Chicago, IL you'll work closely with the CRM Strategy Lead and a team of Campaign Managers to deliver personalized, high-performing email journeys for an audience of adult learners and healthcare professionals. Pencil connects directly to live ad accounts — pulling creative performance data back into the production workflow in real time, so every asset is scored, tracked, and fed back into the next brief. You'll use this intelligence to drive continuous optimization. Technical precision, platform fluency, and a test-and-learn mindset are essential.  We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.  What you will be doing:  * Support the CRM Strategy Lead in the planning and execution of email and CRM programs across five institutions. — including lead nurture, enrollment, and retention journeys  * Develop detailed campaign briefs, audience segmentation logic, and personalization specifications for Campaign Managers and Email Developers  * Monitor campaign performance — open rates, click-through rates, conversion, and enrolment attribution — and develop actionable recommendations for optimization  * Manage A/B test design and analysis across subject lines, content, CTAs, and send times; document learnings and integrate them into future campaign planning  * Maintain platform hygiene and data quality within CRM and email systems; coordinate data issue resolutions with the Data Analyst/Engineer  * Partner with the Email Development team to ensure technical accuracy, rendering quality, and accessibility compliance across all email assets  * Track and manage the campaign production calendar, coordinating with Campaign Managers, Copywriters, and Art Directors to ensure assets are delivered on time  * Contribute to QBR reporting by compiling performance data, trend analysis, and strategic recommendations  * Stay current with CRM best practice and emerging email marketing technology; identify opportunities to integrate AI-driven personalization and content optimization  What you need to be great in this role:  * Experience in CRM, email marketing, or lifecycle marketing — managing campaigns in a multi-brand or multi-program environment  * Platform proficiency in enterprise email marketing systems (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent)  * Strong analytical skills: comfortable with campaign performance data, A/B testing methodology, and reporting  * Experience working with segmentation logic, audience lists, and personalization variables  * Detail-oriented and technically precise: you understand HTML email specifications, deliverability requirements, and QA standards  * Familiarity with higher education enrollment marketing or healthcare marketing is a meaningful differentiator  * Collaborative working style; comfortable coordinating across multiple teams and locations  * Proficiency with AI tools relevant to email marketing — including AI-assisted subject line generation, content personalization, and send-time optimization  * Experience evaluating and applying AI-driven campaign insights with human editorial judgment  * Systematic, test-and-learn approach to campaign planning and optimization  * At the time of this posting, the base salary for this position may range from $85,000.00 to $95,000.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 17876 #LI-MIDSENIOR   Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.