Club Receptionist

Soho House

We are looking for Club Receptionist with the qualifications below: * A complete understanding and ability to provide the service delivery expected Soho House members and by guests * Ability to work well under the pressure of coordinating many requests at any given time * Being approachable and reliable * Ability to be flexible as the job changes * Ability to work flexible hours, including weekends, holidays if necessary * Spoken and written fluency in English and in Turkish JOB DESCRIPTION Responsibility for the care of club private members throughout their visit * To use own initiative and to personally take any action appropriate to deliver a first class service * Responsibility for private member’s check-in control, concierge duties and check-out * To meet, greet and bid farewell to all private members – with a smile and making eye contact * To escort private member guests to related place whenever possible * Fully understand and operate the telephone systems * Fully understand and operate the club private membership system * Accountable for the Club Reception cash handling issues * To have a basic knowledge of the surrounding area in order to assist guests with their queries

Soho House

The Role…  At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.  This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Greet and welcome members and guests, ensuring a friendly and professional experience.  * Manage check-in and check-out processes for members and day visitors.  * Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.  * Manage bookings for spa treatments, personal training sessions, and group classes.  * Process payments for services, memberships, and retail products accurately.  * Maintain a tidy and welcoming reception and lobby area.  * Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.  * Support membership sales by providing information and tours to prospective members.  * Uphold confidentiality, professionalism, and data privacy at all times.  What we are looking for... A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.  * Strong interpersonal and communication skills.  * Confident with booking systems, point-of-sale systems, and basic computer skills.  * Professional, approachable, and well-presented.  * Able to multitask and work under pressure while maintaining excellent service.  * Fluent in English  * Organised and reliable  * Ability to handle feedback to achieve member satisfaction  * Ability to multitask and work in a fast-paced environment  * Ability to understand and follow written and verbal instructions  Physical Requirements:  * Must be over the age of 18  * Must be able to seize, grasp, turn and hold objects by hand  * Able to work on your feet for at least 8 hours  * Occasionally kneel, bend, crouch and climb as required  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

Soho House Portland is hiring a Club Receptionist/Host! Scope of the Job   As a full-time Club Receptionist/Host, you are the first point of contact for members and guests. You are responsible for managing the arrival experience, answering incoming calls, and handling reservations. This role requires acute organizational skills, a warm disposition, and the ability to foster a positive, hospitable atmosphere from arrival to departure.     Key Responsibilities * Guest Relations: Welcome members by name and greet new guests warmly to set a positive tone. * Inquiry Management: Answer high-volume phone lines, taking messages and handling general inquiries or deliveries. * Reservations & Seating: Manage reservations via OpenTable for the club. Ensure all anticipated covers are accounted for and tables are ready. * Floor Support: Assist Food & Beverage managers with service execution and handle guest-list duties across multiple levels. * Problem Solving: Support, redirect, and resolve guest concerns in real time. * Membership Liaison: Build relationships with members, manage expectations, and forward feedback or issues to the Membership team. * Operations & Care: Maintain a clean, safe desk and reception area while managing the coat check closet. * Team Development: Train junior reception team members on Soho House process and service standards.   Required Skills & Qualifications * Experience: Minimum 3+ years of experience in a high-volume receptionist or hosting role. * Systems: Proficiency with OpenTable is required. Experience with Salesforce and Opera is a plus. * Communication: Strong verbal and written communication skills with the ability to maintain strict discretion. * Work Style: Exceptionally detail-oriented, articulate, and capable of multitasking in a demanding environment. * Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.   Physical Requirements * Stand and work on your feet for at least 8 hours in a fast-paced environment. * Move quickly between different areas of the club, both indoors and outdoors. * Move, pull, carry, or lift at least 40 pounds. * Seize, grasp, turn, and hold objects with hands. * Occasionally kneel, bend, crouch, and climb.   Why Work With Us?   Soho House offers competitive compensation packages along with global benefits, perks, and professional development opportunities. * Health Care & 401K: Full medical, dental, and vision benefits, plus a 401k retirement fund with a 2% match. * Paid Time Off: Combined vacation and sick days. * Career Progression: Opportunities to grow your career managerially or technically, both domestically and internationally. * Learning & Development: Access to a wide range of internal and external training courses. * Cookhouse & House Tonic: Monthly calendars featuring food and drink trips, training, and events. * Team Events: Monthly events including fitness sessions, cinema screenings, and art classes. * Team Meals: Complimentary substantial meals provided while on duty. * Soho Impact: Opportunities to get involved in mentoring, apprenticeships, local outreach, and sustainability initiatives.   ----------------------------------------------------------------------------------------------------------------------------------