Jewellery Operation Executive

Nivoda

FACTORY OPERATIONS EXECUTIVE Team: Info Request Team, Operations What you’ll own * Track every order through the full production cycle — casting, filing, setting, polishing, rhodium, QC and share a live status update with the office team daily * Real-time visibility on every piece. When the office asks, the answer is immediate and accurate * Ensure every order meets its SLA. Track deadlines across all active pieces and flag anything at risk before it's too late * Push Nivoda's orders to the front of the queue using floor relationships, get priority without creating conflict * Coordinate with supervisors and department heads to unblock production quickly * Coordinate with the QC team and have pieces staged and ready so inspections happen without delay * Log QC outcomes and surface recurring issues to the operations team * Coordinate stone delivery, confirm receipt, match to orders, flag discrepancies * Liaise between factory and office on mid-production queries: specification changes, material substitutions, timeline updates * Coordinate dispatch, packaging, documentation and logistics sign-off on every piece * Build relationships with karigars, supervisors and factory management — Nivoda should be the client they want to prioritise * Know how to get things done — when to escalate, when to negotiate, when to push and when to give * Be the person the factory calls when something affects a Nivoda order * Surface recurring inefficiencies and process gaps to the operations team What we’re looking for * 3–4 years in jewellery manufacturing or factory operations — SEEPZ or similar export manufacturing environment strongly preferred * Track record of coordinating between a client and a factory — managing timelines, pushing back on delays, resolving quality disputes * Able to navigate factory floor dynamics, prioritise without friction, push when needed * Clear communicator both ways, concise with the office team, credible on the floor * Organised under volume, multiple orders, multiple stages, nothing slips * Proactive, not reactive. Flags issues before they escalate, doesn't wait to be asked * Intermediate Excel or Google Sheets for daily tracking and reporting * On-site: Monday to Saturday, 8:30 AM – 6:00 PM. Not a hybrid or flexible-hours role

Nivoda

ABOUT THE ROLE We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency. ABOUT US Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. WHAT YOU'LL DO * Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling. * Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections. * Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns. * Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations. * Handle returns, damaged goods, and shipment exceptions with precision and proper documentation. * Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs. * Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed. * Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team. BASIC QUALIFICATIONS * 3–4 years of experience in logistics, supply chain, or operations. * Strong data analysis skills with the ability to generate clear, structured reports. * Excellent command of Excel — pivot tables, VLOOKUPs, etc. * Strong written and verbal communication skills. * Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision. * Exceptional attention to detail, ensuring every item is handled with care and exacting standards. * High level of professionalism, discretion, and integrity when managing valuable assets. * Alignment with Nivoda's company values, culture, and commitment to excellence. PREFERRED QUALIFICATIONS * Experience in the diamond, gemstone, or jewellery industry. * Familiarity with customs regulations, export/import documentation, or duty compliance. * Experience writing SOPs or BRDs in a cross-functional environment. * Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar). * Prior experience managing carrier relationships (FedEx, Brinks, or similar). * Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.

Nivoda

MEDIA OPERATIONS COORDINATOR LOCATION - BHARAT DIAMOND BOURSE - BKC MODE - ON-SITE REPORTING - SENIOR OPERATIONS MANAGER JOB OVERVIEW We are seeking a detail-oriented and highly organized Operations Coordinator to manage supplier coordination for Media Operations. The role focuses on ensuring the timely availability, tracking, and movement of stones in line with operational targets and company standards. The ideal candidate will work closely with suppliers, team leads, and internal stakeholders to maintain smooth day-to-day media operations while ensuring accuracy, accountability, and process compliance. KEY RESPONSIBILITIES * Coordinate with suppliers to ensure the availability of a minimum of n+10 stones per agent in accordance with company standards and operational targets. * Calculate daily operational capacity requirements and arrange stones from suppliers accordingly. * Ensure all stones sent for media are properly listed on the platform: * For FTP or direct upload suppliers, verify listings are completed before processing. * For API suppliers, ensure stones are live on the platform prior to media handling. * Coordinate with suppliers for newly manufactured stones to ensure certification and platform listing are completed before stones are sent to Media Operations. * Verify and maintain accurate records of stones received from suppliers, including total counts and accompanying stone lists. * Conduct thorough inward checks for every packet received and promptly address discrepancies such as: * Missing stones * Count mismatches * Incorrect packet contents * Share detailed stone lists with Team Leads to support operational planning and execution. * Maintain accurate inward and outward records for the Media Operations department. * Ensure acknowledgement receipts are properly signed, documented, and shared with suppliers. * Collaborate with Team Leads to plan weekly stone requirements and operational workflows. * Keep suppliers informed about updates, process changes, and developments related to Media Operations. REQUIRED SKILLS & QUALIFICATIONS * Strong organizational and coordination skills * 2+ years of work experience in any domain * Excellent attention to detail and accuracy * Ability to manage multiple stakeholders and follow up effectively * Good communication and relationship management skills * Proficiency in spreadsheets and operational tracking systems * Ability to work in a fast-paced operational environment * Problem-solving mindset with strong accountability PREFERRED EXPERIENCE * Experience in operations, supply chain coordination, or media operations * Experience working within the diamond, jewelry, or gemstone industry is an advantage * Familiarity with inventory tracking, logistics coordination, and supplier management systems is preferred