Client Success Manager (all genders)

Asana

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. WHAT YOU’LL ACHIEVE * Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration. * Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure. * Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments. * Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory. * Defend Market Share: Effectively defend against competitive pressures. * Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals. * Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests. * Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies. ABOUT YOU * 2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus. * Fluency in German. * Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement. * Strong organizational and time-management skills, paired with precise written and verbal communication attributes. * Experience creating pricing presentations and delivering them to C-level customers. * Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals. * Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration. * Approaches work with empathy and a creative, problem-solving mindset. * Capable of balancing a complex book of business while maintaining customer satisfaction and retention in a fast-paced environment. * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €63,000 - €79,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Klim

Intro At Klim, we’re building the infrastructure to scale regenerative agriculture across global supply chains. We work with leading food and agriculture companies to design and implement large-scale transition programs that create measurable impact for farmers, businesses, and the climate. Backed by $22 million in Series A funding, we’re expanding globally, partnering with major food industry leaders like Nestlé and Kaufland to help them reduce emissions along their supply chains, while making them more resilient and profitable at the same time. Since 2020, we’ve supported 3,500 farmers, covering 700,000 hectares (5% of Germany’s farmland!). If you’re passionate about building an economically and ecologically sustainable food system and driving real impact, join us! Your mission: In this role, you will own and grow strategic customer relationships with leading food and agribusiness companies after contract signature. You will act as the central point of ownership for your accounts — ensuring successful project delivery, building trusted relationships with stakeholders, driving long-term customer value, and identifying opportunities to expand partnerships over time. This is not a traditional support or implementation role. You will combine strategic account management, customer success, commercial ownership, and cross-functional orchestration to help scale regenerative agriculture programs across global supply chains. You’ll work closely with commercial, product, operations, climate, and farmer success teams to ensure customers achieve measurable outcomes while helping Klim grow through renewals, upsells, and long-term partnerships. Your responsibilities: OWN STRATEGIC CUSTOMER RELATIONSHIPS * Serve as the primary point of contact and strategic partner for key enterprise customers * Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams * Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success DRIVE CUSTOMER SUCCESS AND VALUE CREATION * Ensure successful onboarding, implementation, and long-term adoption of Klim programs * Define success metrics jointly with customers and proactively track progress against them * Lead regular business reviews, strategic planning discussions, and executive updates * Identify risks early and coordinate internal teams to resolve issues proactively OWN EXPANSION * Drive account growth, and additional opportunities within existing customer relationships * Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains * Collaborate closely with sales leadership on account strategy and commercial planning COORDINATE CROSS-FUNCTIONAL EXECUTION * Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams * Ensure timelines, deliverables, and customer commitments are managed effectively * Help improve internal processes, playbooks, and customer experience as we scale ACT AS THE VOICE OF THE CUSTOMER * Bring customer feedback and market insights into product and strategy discussions * Help shape scalable customer success processes and best practices * Contribute to a culture of operational excellence and customer-centricity Your profile: CUSTOMER-FACING EXPERIENCE * 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles * Proven ability to manage and grow complex B2B customer relationships * Experience working with enterprise customers and multiple stakeholders STRONG COMMERCIAL AND STRATEGIC MINDSET * You think beyond delivery and understand how to create long-term customer value * You are comfortable discussing business goals, expansion opportunities, and commercial outcomes * You proactively identify risks, opportunities, and next steps EXCELLENT COMMUNICATION AND OWNERSHIP * Strong executive communication and stakeholder management skills * Highly organized with the ability to manage multiple complex projects and priorities * Collaborative and comfortable working cross-functionally in fast-moving environments * You take ownership and drive topics forward independently ANALYTICAL AND ADAPTABLE * Structured, detail-oriented, and data-driven in your decision-making * Comfortable navigating ambiguity and evolving processes in a scaling company * Curious, pragmatic, and solution-oriented WHAT SEE A BIG PLUS: * Fluent in English; German is a plus * You are ideally based in Berlin * Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation * Experience managing enterprise SaaS, consulting, or strategic implementation programs * Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives Your benefits: * Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company. * Impact: Make a daily and active contribution to combating climate change, promoting consumer education, and fostering fair conditions for our climate-conscious farmers. * Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom. * Flexible work model: At Klim, we foster a flexible, hybrid work approach and facilitate remote work (within the EU). It is advantageous for this role if you live in Berlin or can be present in our office regularly. * Additional benefits for full time, permanent employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, a company pension scheme, plus team lunches (if based in Berlin) and regular team events. At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths. We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company—ensuring fairness and equal opportunity for all. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for our team in ways you don’t yet realise!

Klim

At Klim, we work with farmers and businesses to make regenerative agriculture a scalable and economically viable part of the food system. As a German AgriTech company, we empower farmers in improving soil health, increasing biodiversity, and capturing carbon, while generating reliable income through our platform. Backed by €22 million in Series A funding, we are scaling our impact internationally and partnering with clients from the food and non-food industry. Since 2020, we have worked with more than 4,000 farmers across 900,000 hectares, covering more than 5% of Germany’s agricultural land. If you are motivated by building a more sustainable food system and contributing to measurable climate impact, Klim offers the opportunity to do so at scale. Your mission As part of Klim's Business Development Team within the Commercial team, you will scale our reach by building and deepening relationships with marketplaces, intermediaries, brokers, and distribution partners. You will drive revenue by developing the channels through which Klim's carbon credits reach buyers at scale and help bring carbon credits to market. This includes designing partnership structures, onboarding intermediaries, and enabling them to represent and sell Klim's offerings with confidence to buyers. This role is for someone who understands that the most durable commercial impact comes from building the right ecosystems, not just closing individual deals. If you enjoy working in fast-moving environments, value thoughtful, consultative sales and want your work to contribute to real-world change, we are happy to hear from you. Your responsibilities * Own and grow a high-value partnership pipeline, from first and ongoing conversations to contract signature and sales enablement with a variety of partners ranging from start-ups to established carbon credit marketplaces. We are looking at success measures activation of partners and sourced revenue via partnerships. * Research, structure, carry-out and review a partnership strategy to engage qualified and new market segments. Understand and communicate successes, risks, and mitigations transparent to management through optimized reporting and utilization of our CRM. * Lead structured discovery conversations to understand prospective client needs, decision criteria and internal stakeholder dynamics to present offerings that position Klim as a strategic solution provider for clients’ sustainability, ESG and climate strategies. * Identify, evaluate and onboard marketplace partners and distribution channels (e.g. sustainability platforms, brokers, consultancies, ESG solution providers) that can scale Klim's reach into new buyer segments. * Lead joint business planning conversations with partners to align on value propositions, go-to-market approaches, integration requirements and shared success metrics. * Design and maintain a partner enablement program, providing marketplace partners and intermediaries with the materials, training and tools needed to represent Klim's offerings effectively and compliantly. * Collaborate closely with finance, certification, marketing and product to ensure seamless handovers and strong client outcomes. * Track and monitor key sales metrics through diligent CRM maintenance, track market trends in an independent way and gather client feedback proactively to optimise individual and team sales performance. * Stay on top of developments in carbon markets, standards, and regulation (e.g. SBTi, Verra, CCP, CRCF) to inform conversations and sharpen positioning. * Represent Klim at industry events, conferences and sustainability forums to expand your network and generate new leads. Your profile * Business-ready fluency in English is a must. A upper intermediate level of German (B2) is a plus. * At least three years of experience in a quota-carrying partnership management or sales role, with full responsibility for closing deals. * Demonstrated track record of building and scaling partnership channels or marketplace relationships — from identifying and structuring agreements to activating and growing them over time. * Experience navigating complex, multi-stakeholder relationships with partners and intermediaries, paired with strong account management skills and the ability to work effectively with diverse stakeholder groups. * A proven track record of managing the full sales funnel end to end, with confidence in handling six-figure deals and maintaining strong CRM discipline, including accurate opportunity stages and clearly documented next steps. * General working knowledge of enterprise sales methodologies (preferably MEDDPICC) and the ability to run structured pipeline reviews, clearly articulating blockers, risks and decision paths across multiple active opportunities. * Experience drafting, tailoring and optimising presentations and other materials for client-facing and internal use; advanced proficiency with Google Workspace or comparable tools is required. * A collaborative, people-oriented mindset: you enjoy working closely with colleagues across teams and contributing to a positive, mission-driven culture. * Motivation to contribute to Klim’s mission of accelerating the transition to regenerative agriculture, and a belief that commercial excellence is a key lever for real-world impact. * A plus: experience in carbon markets and environmental policy, including voluntary carbon markets, pricing dynamics, and relevant standards and frameworks. Benefits: * Competitive compensation: We offer an attractive base salary plus uncapped commission on partner-sourced revenue. Commission is structured around partner activation and revenue growth, rewarding you for building a channel that performs at scale. * Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company. * Impact: Make a daily and active contribution to combating climate change, promoting consumer education and fostering fair conditions for our climate-conscious farmers. * Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom. * Additional benefits for full time, Germany based employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, contribution to a company pension scheme, plus team lunches and regular team events. At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths. We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company - ensuring fairness and equal opportunity for all.