Junior Customer Success Manager (all genders)

Wemolo

Wemolo ist einer der führenden Anbieter für digitales Parkraum-Management in Europa. Wir verbinden innovative Technologie, physische Operations und Customer Excellence – und wachsen schnell in Deutschland, Österreich, der Schweiz, Polen und Italien. Für unser deutsches Customer Success suchen wir eine empathische und strukturierte Führungspersönlichkeit, die das Team auf das nächste Level hebt. In dieser Rolle bist du ein strategischer "Enabler": dein Fokus liegt zu 100 % auf dem Teamerfolg, der Prozessqualität und einem erstklassigen Onboarding unserer Kunden. WHAT TO EXPECT * People Leadership: Du führst und mentorst ein Team von rund 7 Customer Success Managerinnen und Managern (ein Mix aus Junior- und Senior-Profilen) durch regelmäßige 1:1s, klares Feedback und individuelle Entwicklungsgespräche. * Team-Enablement: Du schaffst sichtbare Entwicklungspfade innerhalb des Teams und etablierst klare Verantwortlichkeiten, um Einzelpersonenabhängigkeiten nachhaltig abzubauen. * Operative Steuerung: Du steuerst die Prioritäten des Teams und überwachst zentrale KPIs wie Cycle Times, Customer Health und die Onboarding-Qualität. * Prozess-Optimierung: Du übersetzt unseren Kundensegmentierungsrahmen in den Teamalltag und führst ein strukturiertes Customer Readiness Tracking ein. * Eskalations-Management: Du agierst als verlässliche Sparringspartner- und Eskalationsinstanz und coachst dein Team bei komplexen Kundensituationen, während die finale Lösungsfindung und Ownership beim Customer Success Manager bleibt. * Stakeholder-Schnittstelle: Du koordinierst die Account-Management-Übergabeprozesse mit dem Commercial-Team und vertrittst die Stimme deines Teams strukturiert gegenüber dem Head of Customer Success. * Projektmitarbeit: Du wirkst aktiv an abteilungsübergreifenden Projekten mit, wie der Standardisierung von Prozessen und dem Ausbau unseres Leveling-Frameworks. INSPIRE US BY Must-haves: * Background: Du hast ein erfolgreich abgeschlossenes Studium oder eine vergleichbare Qualifikation und bringst min. 5 Jahre fundierte Berufserfahrung im Customer Success oder einem vergleichbaren operativen Kundenkontakt-Umfeld mit. * Leadership Erfahrung: Du konntest bereits signifikante Führungserfahrung in einer disziplinarischen Rolle sammeln. * Enabler Mentalität: Du definierst deinen Erfolg durch den Erfolg deines Teams und befähigst Menschen dazu, Probleme selbstständig zu lösen. * Strukturierungsstärke: Du zeichnest dich durch eine extrem strukturierte Arbeitsweise aus, denkst in skalierbaren Strukturen und Prozessen und schaffst dadurch Klarheit für dein Team. * Ownership im Wandel: Du zeigst dich belastbar und übernimmst Ownership in einer dynamischen Übergangsphase, in der sich das Team und die Strukturen im Aufbau befinden. * Tool-Knowledge: Vertrautheit mit gängigen CRM- und Operations-Tools wie Salesforce, Notion oder vergleichbaren Systemen. * Language Skills: Du kommunizierst absolut sicher und professionell auf Deutsch (C2-Niveau) und Englisch (mindestens C1-Niveau) – sowohl intern als auch im direkten Kundenkontakt. Nice-to-haves (Extra points for): * Domain Expertise: Erfahrung in einem SaaS- oder Tech-Unternehmen, idealerweise mit einer physischen Komponente (Kombination aus Hardware & Software). * Tool-Knowledge: Vertrautheit mit gängigen CRM- und Operations-Tools wie Salesforce, Notion oder vergleichbaren Systemen. * Methoden-Kompetenz: Erste Berührungspunkte mit Customer Segmentation, Customer Journey oder Cycle-Time-Metriken. INNOVATION THROUGH DIVERSITY Unabhängig von deinem Hintergrund, deiner Herkunft, deiner Geschlechtsidentität oder deinen individuellen Voraussetzungen ist es deine Persönlichkeit, die uns interessiert. Deshalb schaffen wir eine Kultur des Miteinanders und des Respekts, in der jedes Teammitglied ein Mitspracherecht hat, sich persönlich weiterentwickeln kann und wertgeschätzt fühlt. STILL HERE? DANN KÖNNTEN WIR EIN PERFEKTES MATCH SEIN! Bewirb dich am besten über unser Bewerbungsportal - so landet deine Bewerbung direkt bei uns im Team und wir können sie schnell und unkompliziert prüfen. Falls du Fragen hast, schreibe gerne an Mary Wolf unter mary.wolf@wemolo.com. Ready to own (y)our growth?

Avelios Medical

ABOUT US Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths. THE TEAM AND ROLE As Team Lead Product you will take ownership of a key product area within our platform. Your will lead an interdisciplinary team that combines Product Managers and Medical Managers who bring together product expertise and deep clinical domain knowledge. Your role is to build a high-performing, well-organized team, establish clear standards for discovery, specification, and release processes, and ensure that clinical workflows, customer requirements, and regulatory obligations translate into a coherent, cross-customer roadmap. You set the operational and strategic foundation for scalable, high-quality product development in one of the most critical parts of our platform. YOUR RESPONSIBILITIES * Lead, coach, and develop a team of Product Managers and Medical Managers * Own and maintain an integrated roadmap across the modules you are assigned to and set the vision for the future of intelligent patient care * Ensure overall consistency in function and user experience across integrated modules * Introduce and oversee review processes and quality gates to ensure clinical requirements, workflows, internal and external subject matter expertise and regulatory inputs are systematically converted into high-quality product artefacts * Drive alignment with Engineering, Design, and the Project team to ensure consistent delivery, structured handovers, and coherent release planning to increase efficiency, quality and planning reliability * Coordinate and drive product launches and enablement to ensure successful adoption YOUR QUALIFICATIONS * Degree in a STEM field (Science, Technology, Engineering (incl. Computer Sciencce), or Mathematics) or Medical Informatics, Health Sciences, Medicine * 5+ years of experience in product management roles ideally in a B2B SaaS or platform environment, including roadmap ownership, prioritisation and successful product launches * 2+ years of disciplinary leadership experience of a team >4 * Experience in building teams (scaling, establishing roles and processes and creating a culture of trust and ambition) * Ability to incorporate the expertise of others rather than imposing one's own “professional authority”, breakdown complexity into manageable workstreams, and help junior team members to approach problems * Nice to have: Experience working in regulated industries (healthcare, MedTech, clinical software), Knowledge of clinical workflows and requirements for documentation * Strong command of English YOUR BENEFITS * Variety in your tasks and the opportunity to take ownership * An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios * Ability to gain valuable hands-on experience in a startup backed by leading international VCs * Support for your personal development through continuous learning and feedback * Set your own rhythm with flexible working hours and trust-based time tracking * A virtual stock option package (VSOP) that lets you participate in Avelios’ long-term value creation * A monthly meal allowance up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas

Databricks

CSQ327R192 At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a PS Technical Program Manager, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the PS practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. The Impact You Will Have * Portfolio Success: Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. * Operational Excellence: Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. * Strategic Alignment: Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. * Leadership Hub: Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. * Mentorship: Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For * Experience: 5–8 years managing complex technical programs. * Technical Bar: Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. * AI Proficiency: Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. * Process Innovation: A track record of enhancing delivery standards and implementing changes that improve operational performance. * Mandatory Certifications: PMP Certification (Project Management Professional) required within 6 months of hire.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.