Senior Manager Operational Performance (m/f/d)

Westwing

JOIN OUR TEAM As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich. WHAT YOU'LL DO * Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns * Optimise product sorting for landing pages to maximise relevance, engagement, and conversion * Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution * Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation * Execute market expansions and coordinate cross-functional rollout plans * Contribute to strategic planning, OKRs, and continuous improvement of onsite performance * Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices YOU COME WITH * Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role * Strong project management and organisational skills with the ability to manage multiple priorities simultaneously * Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers * Excellent stakeholder management and communication skills across interdisciplinary teams * A proactive, hands-on attitude with a strong sense of ownership and continuous improvement * Experience leading projects and mentoring team members in a fast-paced environment * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Design & Creative

Westwing

JOIN OUR TEAM As a Senior Partner Channel Manager you will drive our expansion to exciting retail locations (e.g. Premium Department Stores) within our new “Partner Channels” business unit. This high-impact role offers a steep development path in a startup-like setting where you take on responsibility from day one. You will work closely with a highly talented, dynamic, and diverse team in Munich and with all our internal as well as external stakeholders across our European market. This position is permanent and based in Munich.  WHAT YOU'LL DO * Identify, approach, and sign on exciting new premium partner channels (e.g. Premium Department Stores) that match our brand DNA and fit our overall corporate strategy  * Drive and manage onboardings of new partner channels with a focus on creating thought-through solutions and real impact * Solve a diverse set of strategic and operational topics across these onboarding processes, such as negotiation of business terms, retail designs, selection of product assortments, process setup of operations & transportation, management of marketing activities * Maintain and deepen existing relationships with partner channels: track and enhance sales performance in collaboration with our partners, update product assortments, review and improve existing operations and processes * Report directly to the Director Stores & Partner Channels and work closely with members of Westwing’s Executive team and leaders across all functions * Identify opportunities to leverage AI and automation across Partner Channels, continuously improving processes, scalability, and the overall partner experience YOU COME WITH * 5+ years of experience in sales, key account management, buying, or business development, preferably within the home & living or fashion industry * Excellent conceptual, analytical, and project management skills, with a proven track record of successfully managing complex, multi-workstream projects and solving problems pragmatically * Exceptional entrepreneurial mindset, ownership, and hands-on attitude, with the drive to make an impact from day one * Strong interpersonal, communication, and negotiation skills to build long-lasting relationships with business partners, combined with fluency in German and English; additional languages are a plus * Advanced Microsoft Office skills, particularly in Excel and PowerPoint * High willingness to travel and thrive in a fast-paced, dynamic environment WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas  * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Stores

Westwing

JOIN OUR TEAM As Senior Retail Operations Manager, you will take full ownership of inventory planning and in-season steering for one of Westwing’s fastest-growing business areas: our Stores. Your mission is to build and run scalable processes to ensure optimal product availability while proactively identifying and managing inventory risks. This role sits at the heart of our Store expansion strategy and is a key driver of revenue growth. It offers a unique opportunity to build from the scratch and continuously refine structures and processes, leaving a visible footprint on how Westwing Stores scale and expand. This position is unlimited and based in Munich. WHAT YOU'LL DO * Forecast customer demand and define seasonal pre-order quantities, applying learnings from Store performance and past seasons, in close alignment with the central Demand Planning team to ensure availability for seasonal changes * Take full ownership of Store inventory and in-season steering to ensure optimal product availability based on sales performance, productivity, seasonality, and expected demand * Translate actual Store performance vs. expectations into concrete in-season actions together with Commercial and Central Demand Planning teams, including replenishment adjustments, replacement recommendations, and measures to mitigate availability risks or overstock * Ensure efficiency and accuracy across the end-to-end inventory and logistics flow by defining requirements, steering execution, aligning stakeholder and securing that the right quantities are delivered to the right Stores at the right time * Build and scale the above mentioned processes from the current status and act as a key driver of process excellence by implementing automation, analytical improvements, and scalable workflows to increase forecasting accuracy, inventory precision, and operational efficiency YOU COME WITH * 5+ years of experience in inventory management, demand planning, supply planning, or a related commercial role * Degree in Supply Chain, Retail Management, Business Analytics, Business Administration or a related field * Proven track record of building new processes, structures, or operating models in fast-growing or evolving business environments * Experience designing, implementing, and continuously improving forecasting models and optimise inventory levels * Excellent communication skills and the ability to translate data into clear actions * A structured, proactive, and solution-oriented mindset with a strong sense of ownership * Experience working cross-functionally with Commercial, Logistics & Supply Chain teams * Strong analytical skills and proficiency in Excel, SQL and BI Tools (e.g. Tableau) * Fluency in English and German with ability to communicate with international colleagues WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with ideally 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Stores