Senior Retail Operations Manager (m/f/d)

Westwing

JOIN OUR TEAM As a Senior Partner Channel Manager you will drive our expansion to exciting retail locations (e.g. Premium Department Stores) within our new “Partner Channels” business unit. This high-impact role offers a steep development path in a startup-like setting where you take on responsibility from day one. You will work closely with a highly talented, dynamic, and diverse team in Munich and with all our internal as well as external stakeholders across our European market. This position is permanent and based in Munich.  WHAT YOU'LL DO * Identify, approach, and sign on exciting new premium partner channels (e.g. Premium Department Stores) that match our brand DNA and fit our overall corporate strategy  * Drive and manage onboardings of new partner channels with a focus on creating thought-through solutions and real impact * Solve a diverse set of strategic and operational topics across these onboarding processes, such as negotiation of business terms, retail designs, selection of product assortments, process setup of operations & transportation, management of marketing activities * Maintain and deepen existing relationships with partner channels: track and enhance sales performance in collaboration with our partners, update product assortments, review and improve existing operations and processes * Report directly to the Director Stores & Partner Channels and work closely with members of Westwing’s Executive team and leaders across all functions * Identify opportunities to leverage AI and automation across Partner Channels, continuously improving processes, scalability, and the overall partner experience YOU COME WITH * 5+ years of experience in sales, key account management, buying, or business development, preferably within the home & living or fashion industry * Excellent conceptual, analytical, and project management skills, with a proven track record of successfully managing complex, multi-workstream projects and solving problems pragmatically * Exceptional entrepreneurial mindset, ownership, and hands-on attitude, with the drive to make an impact from day one * Strong interpersonal, communication, and negotiation skills to build long-lasting relationships with business partners, combined with fluency in German and English; additional languages are a plus * Advanced Microsoft Office skills, particularly in Excel and PowerPoint * High willingness to travel and thrive in a fast-paced, dynamic environment WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas  * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Stores

Westwing

JOIN OUR TEAM As a Senior Demand Analyst at Westwing, you will own and continuously improve our statistical baseline forecast, ensuring a reliable and scalable foundation for demand planning across the entire portfolio. You will monitor forecast performance, analyse forecast changes, and identify opportunities to improve accuracy through enhancements to forecasting models, data, and system parameters. In close collaboration with our forecasting software provider, you will optimise statistical forecasting models, challenge existing forecasting logic, and drive sustainable improvements in baseline forecast quality. As the central expert for statistical forecasting and baseline generation, you will play a key role in advancing Westwing’s forecasting capabilities and establishing best practices for forecast model governance and continuous improvement. This position is permanent and based in Munich. WHAT YOU'LL DO * Develop the statistical baseline forecast and validate it from various sources * Interact with Commercial teams to understand and interpret the historical impact of market trends and demand drivers in order to scrub the history in preparation for a statistical baseline refresh * Monitor and optimise forecast accuracy KPIs (MAPE, Bias, Rolling Forecast Error), conducting root cause analysis and implementing structural improvements * Share the statistical forecast and/or the forecast range, forecast updates and underlying assumptions to the consensus demand planners * Understand and implement artificial intelligence (AI) and machine learning (ML) programs that can help optimize a lean, agile, and data-driven approach. * Mentor and develop demand planning team members, building expertise in advanced forecasting techniques YOU COME WITH * A degree in business analytics, statistics, mathematics, economics, industrial engineering, or a related field * 6+ years of experience in demand planning or supply chain analytics, managing complex, multi-SKU portfolios across regions * Advanced knowledge of statistical and machine learning forecasting methods (e.g., multivariate regression, time-series modelling), with a strong command of metrics like MAPE and forecast bias * Strong analytical and quantitative skills with a solid understanding of statistical methods and forecasting principles and experience working with large datasets and translating data into actionable insights. * Proficiency in data analysis and visualization tools such as Excel, Google Sheets, Tableau, SQL, Python, or similar analytical software. * Strong problem-solving skills combined with a structured and detail-oriented working style; fluent in English (additional languages is a plus) WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Operations & Logistics

Westwing

JOIN OUR TEAM As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich. WHAT YOU'LL DO * Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns * Optimise product sorting for landing pages to maximise relevance, engagement, and conversion * Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution * Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation * Execute market expansions and coordinate cross-functional rollout plans * Contribute to strategic planning, OKRs, and continuous improvement of onsite performance * Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices YOU COME WITH * Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role * Strong project management and organisational skills with the ability to manage multiple priorities simultaneously * Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers * Excellent stakeholder management and communication skills across interdisciplinary teams * A proactive, hands-on attitude with a strong sense of ownership and continuous improvement * Experience leading projects and mentoring team members in a fast-paced environment * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Design & Creative