Strategy & Ops Senior Manager

Senior Live Ops Manager, Clash of Clans

Supercell

COME DRIVE THE GROWTH OF CLASH OF CLANS THROUGH OWNING AND EXECUTING LIVE OPERATIONS! YOU WILL HAVE THE UNIQUE OPPORTUNITY TO WORK ON ONE OF THE WORLD'S BIGGEST AND MOST RECOGNIZABLE MOBILE GAMES AND DIRECTLY SHAPE HOW IT IS BEING OPERATED FOR MILLIONS OF PLAYERS EVERY DAY. As a Live Ops Manager, you will deliver on goals for the growth of the game by channeling your razor-sharp focus on performance and operational excellence. Delivering fantastic player experiences and maximizing commercial success is a formula for you to balance. Utilizing game data, competitive research, and player feedback you'll optimize existing and formulate new engagement strategies then collaborate with cross-functional teams to translate these into highly engaging features and events. Championing performance oriented thinking in Clash of Clans focused on Results and Not Just Shipping. WHAT YOU'LL BE DOING * Develop and own a live ops and monetization strategy that accounts for both audience expectations, as well as company’s business goals. * Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events. * Own the roadmap of features and tools needed to grow, innovate and improve live ops of your game, and coordinate their development with relevant stakeholders. * Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization. * Conduct A/B and multivariate tests to optimize game retention, engagement and monetization metrics. * Bring to the team an understanding of best-in-class F2P live ops activities, feature design and monetization mechanics. WHAT YOU HAVE * Extensive experience in free-to-play mobile games. * Demonstrated track record and experience in running and growing a live free-to-play game. * Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals. * Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences. * Deep understanding of economy and monetization design, as well as of engagement drivers in live service games. * Partnering with the design craft in working with an hypothesis driven approach, with clear measurable goals to drive growth. * Strong quantitative and analytical skills with an emphasis on metrics-driven decision making * Comfortable taking calculated risks, learning and sharing the lessons learned. * Extensive knowledge of live operations and monetization trends within the free-to-play business model. * A self-starter approach to use AI. You've found ways to use it in your day-to-day work, you experiment, figure things out and bring the same energy to every new challenge. EXPECTATIONS * During the interview process we will be going deep into the game so if you aren't currently playing we would expect you to start before entering the process to have more meaningful conversations. WHERE YOU'LL BE This role is based either in Helsinki or London. The Clash of Clans team members are located both in our Helsinki and London Studios. To be successful, you'll be expected to travel quite regularly and often in this role especially if you are London based. ––– That's it about the role! Below, we've gathered some things we feel are important for you to know. Totally optional, but a highly recommended read. Once you're ready to apply, just send us your application through the form on the bottom of the page. ––– ABOUT SUPERCELL Supercell is a games company from Helsinki, Finland, with offices also in San Francisco, Seoul, Shanghai, and London. You might know us as the makers of Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters. Our mission is to create great games that as many people as possible play for years and that are remembered forever. So, how do we make great games? By putting together the best teams and giving them the freedom and independence to succeed. And by taking risks, failing, sharing learnings, and killing lots of projects. HEY, YOU MIGHT LOVE IT HERE! Independent cells and trust are at the core of our culture. But it takes more than that to make great games. We take good care of our people, providing them with the compensation, work environment, and resources they need to succeed while having fun along the way. YOU ARE NOT YOUR JOB TITLE ™ Here, you won’t need to focus on chasing titles or climbing ladders. Internally, our job titles don’t include prefixes like Senior, Junior, Principal, or Director. Recognition isn’t tied to your title, as it doesn't define the impact you can have around here. BENEFITS AND COMPENSATION Luring you in with glitter, glamour, and gems isn't what we're about. We want you to enjoy your time here fully, so we structure our compensation and benefits with that in mind. It starts with perceiving you as a human being, not a resource. RELOCATION? YES! No matter where you’re moving from, our dedicated mobility team and partners will support you throughout your move. We’ll ensure the process is as smooth as possible for you and anyone joining you – whether they’re family members of the human or animal kind! NOT SURE IF YOU SHOULD APPLY? Many candidates with great skills and experience second-guess themselves. The bar is high, but if this role excites you, apply! We’re here to help you succeed. Also, we're happy to learn about any specific accommodations you may need to fully engage in our recruitment process. Wishing you all the best, The Supercell Recruitment team

Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC)

Deliveroo

SENIOR MANAGER, COURIER & LOGISTICS - EU P&P, RIDER SUPPLY (FTC - 10 MONTHS) THE TEAM The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale. THE ROLE As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets. REQUIREMENTS * People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands. * Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver. * Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment. * Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives. * Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration. PREFERRED, BUT NOT REQUIRED * Familiarity with experimentation, measurement design, and operational change management. * You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations. * Experience with courier, logistics, or gig economy operations. WHY DELIVEROO Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here. LOCATION AND WORKING PATTERN This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery. BENEFITS AND DIVERSITY At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.

Senior Lead, Strategy & Operations - North Asia (Seoul Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Location: Seoul, South Korea  About the Team: The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth.  Why Join Us?  This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia.  The Opportunity: As Senior Manager/Lead of Strategy & Operations, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth.  Key Responsibilities: * Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage.  * Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability.  * Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement.  * Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives.  * Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities.  * Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making.  What We’re Looking For: * Education: Bachelor’s degree in Business, Economics, Finance, or a related field; MBA or equivalent advanced degree strongly preferred. * Language : Ability to be able to communicate in both Korean & English.  * Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives. * Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights. * Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment. * Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders. * Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges. * Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines. * Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders. * Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.   #South Korea #Japan #Singapore #Hong Kong #Strategy # Ops # Business Growth #Leadership #Agoda # Hiring     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.