
StubHub · New York, New York, United States
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’r...
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first
event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step
through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour,
we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the
world.
The Security Operations team owns incident response, threat detection, SIEM engineering, log management, and third-party security
risk forming the frontline defense for StubHub's global operations.
As a Senior Security Operations Engineer you will bring deep hands-on experience in incident response and threat detection. You
will help extend the existing tooling, automation, and detection infrastructure that enables the team to operate at scale. This is
not a purely operational role; we are looking for an engineer who writes production-quality code to solve security problems,
architects detection pipelines, and help mature StubHub’s SOC-less approach to Detection & Response.
You will work closely with Cloud and Infrastructure Security, Identity Engineering, and cross-functional stakeholders. Your work
will directly shape how StubHub detects, responds to, and learns from threats.
Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA
post-incident review
and application data sources
applications, endpoints, and internal services
mean time to respond
findings
reducing false positive rates at scale
you regularly write code to solve security problems, not just configure tools
data onboarding.
contexts
to lead experiments and tests on a massive scale.
as needed.
Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a
candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total
compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and
comprehensive health benefits.
Salary Range
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America
and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With
more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to
dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live
experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color,
religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected
status.
WHO WE ARE Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. THE WAY WE WORK The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: * Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. * Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. * Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. * Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. * Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. * Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact. VP OF SOLUTIONS ENGINEERING Team: Solutions Engineering Location: [NYC] - Hybrid Reports to: CRO or CEO ABOUT LIGHTNING AI Lightning AI is building the platform and infrastructure that make it dramatically easier for teams to develop, train, deploy, and scale AI systems. As the company behind PyTorch Lightning, and following our merger with Voltage Park, we bring together developer-first AI tooling with high-performance compute infrastructure for researchers, startups, and enterprises building at the frontier of AI. We operate with a simple set of values: Move Fast, Focus, Balance, Craftsmanship, and Minimal. We care about people who can operate with urgency, solve hard problems directly, and build with high standards without creating unnecessary complexity. ABOUT THE ROLE We are looking for a VP of Solutions Engineering to build and lead the technical field organization that helps Lightning AI win, onboard, and expand strategic customers. This is a senior leadership role for someone who can combine technical depth, enterprise selling discipline, customer empathy, and operating rigor. You will define how Lightning AI proves value in the field, how our technical teams partner with Revenue, and how customer patterns translate into better product and GTM execution. WHAT YOU'LL DO * Build, lead, and scale the Solutions Engineering organization across enterprise, strategic, channel, and technical specialist motions. * Own the technical sales strategy for complex enterprise opportunities, including discovery, demo strategy, architecture, POC methodology, technical validation, and executive alignment. * Partner with Sales leadership to improve win rates, deal velocity, qualification quality, forecast confidence, and technical differentiation. * Develop a repeatable field engineering playbook for AI infrastructure, ML workflows, platform adoption, technical evaluations, security reviews, and enterprise buying committees. * Recruit and develop exceptional MLSEs, Solutions Engineers, technical leaders, and field specialists. * Create clear standards for demos, POCs, technical discovery, architecture reviews, customer handoffs, and product feedback loops. * Represent Lightning AI with executive and technical customer stakeholders, including CTOs, VP Engineering, Heads of AI, ML platform leaders, research leaders, and infrastructure leaders. * Partner deeply with Product and Engineering to surface field patterns, influence roadmap priorities, and close gaps that block enterprise adoption. * Work with Partnerships, Customer Success, Marketing, and Revenue Enablement to build consistent technical messaging and scalable field assets. * Establish the metrics, inspection points, and operating cadence for a world-class technical pre-sales organization. WHAT WE'RE LOOKING FOR * 12+ years in solutions engineering, sales engineering, field engineering, technical pre-sales, ML infrastructure, or related technical leadership roles. * 5+ years building and leading high-performing technical field teams in enterprise technology markets. * Deep understanding of complex technical selling, enterprise evaluation cycles, POCs, executive alignment, and cross-functional deal execution. * Credibility with technical buyers and the ability to simplify AI, infrastructure, platform, and architecture concepts for senior business stakeholders. * Experience partnering closely with Sales, Product, Engineering, Customer Success, Partnerships, Marketing, and Revenue Operations. * Strong talent judgment and a track record of hiring, coaching, and developing technical field leaders. * A high-accountability operating style with strong forecasting discipline, field inspection, and customer follow-through. * Comfort leading in a fast-moving startup where the market, product, and GTM motion are evolving quickly. NICE-TO-HAVES * Experience in AI infrastructure, cloud infrastructure, developer platforms, MLOps, data platforms, GPUs, or high-performance compute. * Experience building a solutions engineering organization through rapid growth or category creation. * Hands-on technical background in software engineering, ML engineering, platform engineering, infrastructure, or data systems. * Experience supporting both direct enterprise sales and partner/channel technical motions. WHY LIGHTNING AI * You will help define how companies build and scale real AI systems, not just sell another generic software product. * You will work with technical customers and teammates who care about speed, clarity, craft, and direct problem-solving. * You will join a company with developer credibility, infrastructure ambition, and a GTM motion that is still early enough to shape. We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $250,000—$400,000 USD BENEFITS AND PERKS We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: * Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. * Meaningful Equity: RSUs that give employees a stake in the company's long-term success. * Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). * Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. * Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. * Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. * Professional Development: Annual learning and development allowance to support your professional growth. * Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. * Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. * Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. * In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role. At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.
WHO WE ARE Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. THE WAY WE WORK The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: * Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. * Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. * Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. * Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. * Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. * Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact. WHO WE LOOK FOR The people who thrive at Lightning AI are builders who move with urgency, communicate openly, take ownership, and continuously raise the bar for themselves and their teams. We value leaders who create clarity in complex environments, stay close to customers and the work, and build systems that scale without introducing unnecessary processes. ABOUT THE ROLE We are looking for a Director of Customer Experience to build and lead the organization responsible for helping Lightning AI customers realize meaningful value from our platform. You will own the strategy, operating model, and execution of our customer experience function, leading a team of Technical Account Managers and Customer Experience Managers supporting customers across the AI lifecycle—from initial onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers, engineering, product, sales, and infrastructure. You will be accountable for ensuring customers can successfully build and operate AI workloads on Lightning AI while receiving clear, proactive, and technically credible guidance throughout the relationship. The right leader will combine strong customer judgment with technical depth and operational rigor. You should be comfortable getting into the technical details enough so that you understand where customers are blocked, influencing product priorities, and advising executives on retention, risk, adoption, and account health. This is a highly visible leadership role with the opportunity to define what world-class customer experience looks like for a developer-first AI platform and infrastructure company. WHAT YOU’LL DO * Define and own Lightning AI’s customer experience strategy across onboarding, implementation, adoption, technical success, support coordination, retention, and expansion. * Build, lead, and develop a high-performing global team of Technical Account Managers and Support Engineers. * Establish account-health frameworks that combine product usage, platform reliability, workload performance, customer sentiment, support activity, and commercial risk. * Create clear escalation and incident-management processes that provide customers with fast response times, strong ownership, seamless internal coordination, and proactive communication. * Define and track the metrics that matter, including time to value, activation, platform adoption, workload growth, retention, expansion, customer health, resolution time, and customer satisfaction. * Turn customer conversations and usage patterns into actionable insights for product and engineering. * Scale the function thoughtfully, balancing high-touch customer engagement with automation, self-service resources, and repeatable programs. WHAT YOU’LL NEED * 10+ years of experience across customer experience, customer success, technical account management, solutions architecture, professional services, or a related customer-facing function. * Growth-stage, enterprise SaaS, developer platform, cloud infrastructure, or AI infrastructure environment preferred, but not required * A proven track record of building or scaling customer experience organizations supporting technically complex products. * Strong technical fluency and the ability to engage credibly with engineering leaders, ML engineers, AI researchers, infrastructure teams, and enterprise platform organizations. * A record of improving customer adoption, retention, account health, and operational execution through clear systems and measurable goals. * Strong judgment during high-pressure customer escalations, including the ability to create clarity, align internal teams, and communicate directly with senior stakeholders. * Excellent written and verbal communication skills. You can move comfortably between a technical incident review, an executive customer conversation, an internal product discussion, and a team operating review. * Strong cross-functional influence, particularly with Product, Engineering, Infrastructure, Sales, and Finance. * A high bias for action and comfort operating in an ambiguous, fast-moving environment with limited process and significant ownership. * The ability to think strategically while remaining close to customers, team execution, and operational details. BONUS POINTS * Familiarity with PyTorch, distributed training, model serving, inference, Kubernetes, Slurm, GPU clusters, or modern AI development workflows. * Experience supporting both product-led and enterprise sales motions. * Experience building global or follow-the-sun customer coverage models. * Experience developing AI-powered customer operations, automation, self-service tooling, or customer intelligence systems. LOCATION This role is based in New York City, with an expectation of working from the office at least two days per week and participating in occasional team and company offsites. We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $155,000—$220,000 USD BENEFITS AND PERKS We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: * Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. * Meaningful Equity: RSUs that give employees a stake in the company's long-term success. * Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). * Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. * Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. * Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. * Professional Development: Annual learning and development allowance to support your professional growth. * Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. * Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. * Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. * In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role. At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.
---------------------------------------------------------------------------------------------------------------------------------- At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way. The Role: Forge’s quality engineering team’s charter is to improve product quality. We thrive on holding high standards, obsessing over our customers, and living our values of being bold, humble and accountable. We are seeking a Sr Software Development Engineer in Test with experience developing testing solutions and tooling to improve quality for financial trading systems or similar applications. This role will work on our platform and reliability engineering team. These teams own Forge’s infrastructure, developer experience and deployment engineering. We are looking for a senior, technical and customer focused candidate who will also embody Forge values. The ideal candidate thrives in team settings and is motivated by creating success all around them through strong communication, shipping great product experiences, and making data-driven decisions. They will be working closely with other quality engineers in the team to define and execute the testing strategy. Responsibilities: * Build comprehensive bottoms up Test Strategies for infrastructure changes and releases * Built test automation frameworks, tools, solutions to make testing faster, efficient and stable * Leverage artificial intelligence technologies to augment testing activities * Experience with AI solutions such as agentic automation, MCPs, RAG applications etc * Write tests plans covering various customer use cases – functional, compliance & legal aspects * Engage is projects from the initiation phase to identify gaps in requirement and failure modes in design * Automate tests based on what’s most valuable and high priority * Collaborate with Forge’s product, design, information security and business team members to quickly grasp domain knowledge. * Develop concise, articulate, and detailed documentation[RP1.1][AD1.2] * Participate in scope definition, requirements analysis, functional and technical test design, test gap analysis with assistance from other team members * Provide technical assistance in the diagnosis of issues * Assist in identification of defect trends of their areas and partner with development teams to fix the root cause Qualifications: * Bachelor’s degree in Computer Science, Engineering, or related field (or 5 years software engineering experience) * 5-10 years of software testing experience * Fintech, Trading or Financial services industry experience * Experience in leading quality efforts for internet applications * Experience in test automation on UI, API or others * Experience in enhancing existing Test Automation frameworks – Playwright, Cypress, Selenium, K6 etc. * Experience with CI/CD Pipelines * Fluency with AI technologies related to testing and validation Desired Qualifications: * Experience in E2E Automation, contract testing, API Automation, load & performance testing * Experience mentoring other quality engineers * Proven track-record of teamwork and delivery * Experience at high-growth, venture-backed startups ---------------------------------------------------------------------------------------------------------------------------------- For residents of the New York, NY area, the annual salary range for this role is $175,000 - $205,000 + annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors ---------------------------------------------------------------------------------------------------------------------------------- Upon offer, we conduct background checks that include employment and education verification, state, and county criminal history searches as well as fingerprint and drug test. ---------------------------------------------------------------------------------------------------------------------------------- Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws. ----------------------------------------------------------------------------------------------------------------------------------