Business Development Representative

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.  ABOUT THE ROLE: As an Inbound Market Development Representative (MDR) at Parloa, you’ll be the first point of contact for prospective customers engaging with our brand. You’ll play a critical role in converting inbound interest into qualified opportunities for our sales team, and supporting the field marketing team, ensuring every prospect has a thoughtful, high-quality first experience with Parloa. This role sits at the intersection of marketing and sales, requiring strong communication skills, curiosity, and a sharp understanding of customer needs. AREAS OF OWNERSHIP: * Respond to and qualify inbound leads from marketing channels (web, events, campaigns) * Engage prospects via email, phone, and social channels to understand their business challenges and goals * Conduct discovery conversations to assess fit, urgency, and buying intent * Schedule qualified meetings for Account Executives * Maintain accurate records of all interactions in CRM (e.g., Salesforce) * Collaborate closely with marketing to provide feedback on lead quality and campaign performance * Continuously refine messaging and outreach based on prospect insights * Meet and exceed monthly targets for qualified opportunities and pipeline contribution OUR BDR TECH-STACK: LinkedIn Sales Navigator, Salesforce, Outreach, Vidyard, Seamless, Apollo, Zoominfo WHO YOU ARE: * 1+ years of experience in an SDR, MDR, or customer-facing role (SaaS experience preferred) * Strong written and verbal communication skills * A customer-first mindset with the ability to ask thoughtful, probing questions * High level of organization and attention to detail * Ability to manage multiple inbound conversations simultaneously * Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms is a plus * Interest in AI, customer experience, or enterprise technology OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Salary Range $80,000—$108,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As the US Business Development Team Lead, you will spearhead our efforts in driving revenue growth and market expansion for our SaaS product in the US market. Your mission is to lead and empower a team of Business Development Executives to establish and nurture relationships, drive sales opportunities, and deliver impactful results in a dynamic and competitive landscape. AREAS OF OWNERSHIP: * Lead and mentor a team of Business Development Executives to achieve and exceed sales targets in the US market. * Develop and execute strategic sales plans, focusing on enterprise-level clients and pipeline generation. * Foster a culture of continuous learning and development within the team, providing coaching and training to enhance sales skills and performance. * Collaborate closely with cross-functional teams including Account Executives, Marketing, and Partnerships to align sales strategies and drive business growth. * Analyze sales data and metrics to identify trends, insights, and areas for improvement, driving informed decision-making and optimization of sales strategies. * Maintain detailed documentation for sales processes, best practices, and training materials to ensure consistency and scalability. * Drive collaboration and communication across the organization to achieve collective success and deliver exceptional customer value. OUR SALES TECH-STACK: LinkedIn Sales Navigator, Gong Engage, Salesforce, Clay, Nooks, Notion, Asana WHO YOU ARE: * Proven track record of leading one or multiple Business Development Executive teams in the US region, focusing on enterprise-level sales. * Experience in Business Development in a B2B SaaS company. * Exceptional communication skills, both verbal and written in English. Additional Southern European languages are a plus. * Strong analytical skills with the ability to derive insights from sales data. * Ability to collaborate effectively with cross-functional teams and drive results in a fast-paced environment. NICE TO HAVE: * Previous experience working in the Conversational AI (ConvAI) space. YOUR RECRUITING PROCESS AT PARLOA: Recruiter video call → Hiring Manager → Case Study → Leadership Call → Bar Raiser Salary includes OTE WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Range $120,000—$140,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Growth Products team at Lyft focuses on acquiring and resurrecting riders and drivers efficiently to grow the business and balance the marketplace. We handle critical infrastructure to execute, manage, and optimize growth campaigns for the entire company and move quickly to test and develop new products. The team also manages the marketing tech stack for paid media attribution and campaign optimization, as well as the Lyft website. We are seeking an Engineering Manager to help the team scale and navigate a number of upcoming challenges, such as preparing our systems to support international markets and improving the usability of our platforms to scale to new use cases.  RESPONSIBILITIES: * Drive team execution by resolving blockers, mediating decision-making, and navigating ambiguity. * Maintain operational excellence through implementing best practices for observability, reliability, and on-call processes. * Partner with cross-functional teams (Product, Marketing, Science, and Analytics) to define the team's strategic direction and roadmap. * Ensure technical excellence through architecture reviews, tech debt management, and engineering guidance. * Maintain team health by creating and refining team processes, fostering a supportive team culture, and managing resourcing. * Develop team member careers by matching them with opportunities, setting clear expectations, and providing timely feedback. * Build relationships across engineering teams to share learnings, align on standards, and identify collaboration opportunities. EXPERIENCE: * B.S. or M.S. in Computer Science or equivalent practical experience. * At least 5 years in software development. * At least 3 years of experience with people management. * Experience working on a growth-focused team/org (incentives, messaging, ads) a plus. * Experience managing a diverse set of engineering roles, such as backend, web, mobile, and data. BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $176,000 - $220,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.