
Parloa · New York
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerat...
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As
agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no
longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between
global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI
already deploying Parloa at scale.
At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager at Parloa you
will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren’t just
marketing AI; you are defining the new standard for human-AI interaction in the enterprise.
You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales
efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and
competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously,
and collaborate seamlessly across departments and time zones.
With an owner’s mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning.
You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are
the undisputed category leader.
deals. You will help define Parloa’s overall market narrative, own the evolution of our ICP, and architect value frameworks and
ROI narratives.
sessions, and guide communication efforts across multiple audiences and channels.
points based by research, infused competitive differentiators in collaboration with our Competitive Intelligence team
language of our buyers, create and/or collaborate on content, and speak on webinars and at events.
revenue 3X. This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event
participation.
sales enablement, B2B direct marketing, etc. You should have a deep Product Marketing playbook.
support. When Sales or Partnerships need the big guns, they look to you for guidance.
an audience’s attention.
and also created visually appealing sales collateral from top to bottom.
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes
action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high
volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re
defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If
you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this
is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s
evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with
clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for
themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong
expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear
ambition: to become the global category leader in enterprise-grade conversational AI.
OTE Salary Range - $210,000 - $250,000 + Equity
Salary Range
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are
instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
origin, disability status, socioeconomic background and other characteristics.
ABOUT THE ROLE As Associate Manager, Paid Social, you will play an impactful role within Peloton's dynamic Media team. You will be the driving force behind the performance and execution of our paid social campaigns across key platforms such as Meta, TikTok, Pinterest, and Reddit, among others. The ideal candidate for this position will need to be both strategic and proactive, playing a crucial role in meeting our performance targets and driving full funnel execution across all Paid Social channels. Your deep understanding of the paid media and ad tech ecosystem will be essential as you navigate and optimize our presence in this constantly evolving environment. YOUR DAILY IMPACT AT PELOTON * Actively monitor campaign performance across Meta, TikTok, Pinterest and emerging channels like LinkedIn and Reddit. QA campaigns/ads, identify areas for improvement, and implement optimizations to exceed targets * Craft comprehensive weekly reports, and distill performance insights into actionable next steps. Present weekly, monthly and quarterly reports to cross functional teams and Growth Marketing leadership * Contribute to the development and implementation of innovative paid social strategies and tests aligned with our overall marketing objectives * Develop and complete detailed A/B and multivariate testing calendars to identify winning creative, audience, and targeting strategies * Advise on budget allocation across channels based on last touch and MMM performance * Collaborate closely with internal Creative teams and external agencies to develop compelling and high-performing ads that resonate with our target audiences * Cultivate positive relationships with key social vendor and agency partners to ensure efficient execution, access to new opportunities, and collaborative problem-solving * Creation and maintenance of AI agents and agentic workstreams YOU BRING TO PELOTON * 3+ years of hands-on experience in Paid Social media execution across platforms such as Meta, TikTok, and Pinterest. LinkedIn and Reddit experience is a plus * Prior experience overseeing acquisition, retail, or e-commerce campaigns with clear results * A collaborative spirit and a track record of working effectively with teams, including Marketing, Creative, and Analytics * An understanding of and practical experience in crafting and implementing brand lift, conversion lift, A/B and multivariate testing methodologies * Ability to translate complex data into actionable insights and strategic recommendations * Consistent history of leading and balancing multiple projects and campaigns simultaneously, showcasing organizational and prioritization abilities * Significant expertise in media-specific spreadsheet functionalities, including use of pivot tables, VLOOKUPs, and relevant media formulas for data manipulation and analysis * A clear and comprehensive understanding of media pacing, flighting strategies, and the nuances of managing channel-specific budgets * Experience presenting to small groups, including Director+ and cross functional stakeholders is preferred * Familiarity and proficiency with Google Workspace tools (Sheets, Docs, and Slides) * Experience creating media-specific agentic workstreams is a bonus #LI-KM1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $106,300—$125,750 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE ** This role will be eligible to participate in the monthly commission compensation plan ** As a Peloton Expert, you are passionate about fitness, technology, and all things Peloton. Reporting to a Store Manager, you provide excellent in-store experiences and sales support within our retail stores. You educate visitors on the portfolio of Peloton products and content, creating meaningful interactions, customized solutions, and closing sales. You are proud to represent Peloton and find great satisfaction in helping others become Peloton Members! YOUR DAILY IMPACT AT PELOTON * Provide excellent service and solutions to all current and future Members * Stay current with new products, features, and content * Help customers find the right product fit for their needs * Meet or exceed established performance goals * Contribute to all store activities, including inventory management, merchandising, marketing, and other duties as assigned * Engage in cross departmental initiatives that may include Commercial, Third Party Retail, Corporate Wellness, community events, and Member Support YOU BRING TO PELOTON * You are approachable, a good listener, and empathetic * You have sales, service, or fitness experience in a customer-centric environment * You have the ability to create immersive customer experiences * Strong verbal and written communication skills * You are ambitious, hardworking and team-oriented * You are flexible with your schedule, including the ability to work evenings, weekends, and holidays * Passion for health and wellness PHYSICAL REQUIREMENTS This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-CM1 #LI-Onsite The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Hourly Pay Rate $20—$20 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE Peloton is looking for a Mid-level Copywriter with strong copy and conceptual thinking to execute creative work across our marketing channels. From full 360 campaigns to CRM, promo, and performance – we need someone who sees creative opportunity in everything. In this role, you’ll help shape how Peloton shows up across channels, creating messaging and copy that elevates both the brand and our products. You’ll think strategically about how ideas live and evolve across social, email, web, and beyond – while still sweating the details that make great work great. This is a perfect opportunity for a confident, creative Copywriter with 2-3 years of experience crafting ads in an agency or brand environment. Your craft should be copywriting, but you also have experience partnering with cross-disciplinary teams, and ideally with an art director/designer. You bring a strong point of view to push the work to be smarter, more creative, and more effective. In this role, you’ll report directly to ACD and Creative Directors and will play a role in ensuring Peloton delivers challenging, well-crafted creative that moves our community. YOUR DAILY IMPACT AT PELOTON * Writing persuasive, creative copy from the smallest CTA to the most inspiring headline * Work directly with brand, acquisition and retention teams to understand the brief and communicate our offerings to the Peloton community * Understand and promote contemporary brand design and copy cohesion, leveraging style, function, and motion * Can help shepherd creative from concept stages through to production working with producers and project managers to deliver the final product * Present creative to CDs in a clear, compelling manner YOU BRING TO PELOTON * 2-3+ years of experience as a Copywriter * Proven examples of effective campaign work that shows off creative capabilities. Funny, sad, inspiring, whatever it is, let’s see something AI couldn’t write * Has experience presenting ideas and enjoys doing it * Organized * Great communication skills * Self-motivated and doesn't wait to be told what to do * Doesn't take themselves too seriously (we are a casual bunch) * Comfortable bringing your point of view into a discussion * Likes long bulleted lists #LI-KM1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $106,300—$125,750 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.