
Parloa · New York
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerat...
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As
agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no
longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between
global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already
deploying Parloa at scale.
As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations
through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic,
customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.
You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive
ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our
partner ecosystem.
This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to
end while shaping how organizations adopt, scale, and realize value from agentic AI.
deployment through long-term value realization
on-time, high-impact go-lives
transformation partner
execution, and growth
engagements
large, strategic accounts
business outcomes
shared goals
Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes
action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high
volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re
defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If
you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this
is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s
evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with
clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for
themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong
expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear
ambition: to become the global category leader in enterprise-grade conversational AI.
Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable
component, in addition to an equity package.
Salary Range
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are
instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
origin, disability status, socioeconomic background and other characteristics.
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives. HOW WE WORK We operate with one core principle: velocity. In practice, this means we: * Optimize everything we do around accelerating rate of learning. * Do truly great work. * Communicate openly and directly, and with full context. * Maintaining a hard-earned reputation for craft and quality. THE ROLE The Engagement team partners with forward-thinking customers to transform how they hire. This isn’t customer support - it’s strategic engagement. You’ll guide organizations through the adoption of AI in their hiring workflows, ensuring they unlock meaningful outcomes and long-term value. As Engagement Manager, you’ll serve as the connective tissue across Customers, Product, and Sales - helping executives reimagine processes, operators embed AI day-to-day, and our internal teams sharpen strategy with deep customer insights. Key ownership areas: * Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI. * Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams. * Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts. * Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies. * Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader. * Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action. WHAT YOU BRING * 4+ years in consulting, customer-facing, or strategy roles at high-growth B2B startups or top-tier firms. * Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators. * Strong analytical and strategic thinker; comfortable making data-driven decisions. * Skilled in change management and guiding customers through transformation. * A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop. * Entrepreneurial, adaptable, and energized by experimentation. * Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed. * Happy to work in a hybrid working arrangement. We aim for 2-3 days per week in the office. Our US office is based in San Francisco. COMPENSATION Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $150,000 - $250,000. WHAT WE OFFER * The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. * Supreme rate-of-learning as we re-orient how the world works with AI. * High compensation, through cash and equity. * All the benefits you’d expect and more.
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives. HOW WE WORK We operate with one core principle: velocity. In practice, this means we: * Optimize everything we do around accelerating rate of learning. * Do truly great work. * Communicate openly and directly, and with full context. * Maintaining a hard-earned reputation for craft and quality. THE ROLE The Engagement team partners with forward-thinking customers to transform how they hire. This isn’t customer support - it’s strategic engagement. You’ll guide organizations through the adoption of AI in their hiring workflows, ensuring they unlock meaningful outcomes and long-term value. As Engagement Manager, you’ll serve as the connective tissue across Customers, Product, and Sales - helping executives reimagine processes, operators embed AI day-to-day, and our internal teams sharpen strategy with deep customer insights. Key ownership areas: * Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI. * Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams. * Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts. * Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies. * Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader. * Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action. WHAT YOU BRING * 4+ years in consulting, customer-facing, or strategy roles at high-growth B2B startups or top-tier firms. * Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators. * Strong analytical and strategic thinker; comfortable making data-driven decisions. * Skilled in change management and guiding customers through transformation. * A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop. * Entrepreneurial, adaptable, and energized by experimentation. * Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed. * This will initially be a remote role based out of NYC with a view to going hybrid in the future. COMPENSATION Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $150,000 - $250,000. WHAT WE OFFER * The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. * Supreme rate-of-learning as we re-orient how the world works with AI. * High compensation, through cash and equity. * All the benefits you’d expect and more.
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives. HOW WE WORK We operate with one core principle: velocity. In practice, this means we: * Optimize everything we do around accelerating rate of learning. * Do truly great work. * Communicate openly and directly, and with full context. * Maintaining a hard-earned reputation for craft and quality. THE ROLE The Engagement team partners with forward-thinking customers to transform how they hire. This isn’t customer support - it’s strategic engagement. You’ll guide organizations through the adoption of AI in their hiring workflows, ensuring they unlock meaningful outcomes and long-term value. As Engagement Manager, you’ll serve as the connective tissue across Customers, Product, and Sales - helping executives reimagine processes, operators embed AI day-to-day, and our internal teams sharpen strategy with deep customer insights. Key ownership areas: * Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI. * Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams. * Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts. * Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies. * Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader. * Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action. WHAT YOU BRING * 4+ years in consulting, customer-facing, or strategy roles at high-growth B2B startups or top-tier firms. * Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators. * Strong analytical and strategic thinker; comfortable making data-driven decisions. * Skilled in change management and guiding customers through transformation. * A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop. * Entrepreneurial, adaptable, and energized by experimentation. * Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed. * We operate a hybrid 3-day a week policy out of our London office - situated right next to Spitalfields (perfect as your lunch is always on us) WHAT WE OFFER * The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. * Supreme rate-of-learning as we re-orient how the world works with AI. * High compensation, through cash and equity. * All the benefits you’d expect and more.