
Alten · North Reading
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical d...
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space
exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we
partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from
consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by
mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel
valued, supported, and inspired to grow.
As a Systems Engineer (manipulation) you will be responsible for:
Location: North Reading, MA
Salary Range: $140,000 - $190,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of
job-related knowledge, qualifications, skills, education, training, and experience
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic
information, or pregnancy.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting
process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment
Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for
employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. We are seeking a highly hands-on Lead Hardware Development/Test Engineer to help build and scale a new testing function for cutting-edge autonomous robotics systems. This role is ideal for a self-driven individual who thrives in unstructured environments and is excited to bootstrap a test organization from the ground up. You will be responsible for; Own Hardware Test Strategy * Define and drive the overall hardware testing roadmap for autonomous robotic systems * Develop test methodologies, validation plans, and test execution frameworks Build and Scale Test Infrastructure * Set up and configure testing labs, including selection of equipment and tools * Design and implement test environments to support development and validation Design Test Fixtures * Lead the design and development of custom test fixtures for robotics systems * Ensure fixtures support reliability, repeatability, and scalability in testing Hands-On Testing & Execution * Roll up your sleeves to execute hardware tests and troubleshoot issues * Partner with software test teams and hardware engineers to validate system performance Technical Leadership * Provide clear technical direction to hardware and software test engineers * Guide test teams in executing against defined strategies and best practices * Act as a thought leader in testing for complex electro-mechanical systems Cross-Functional Collaboration * Work closely with mechanical, electrical, and software teams * Support integration of hardware and software testing processes Qualifications; * Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field * Strong background in mechanical and/or electrical systems (both preferred) * Proven experience working on autonomous systems, robotics, or similar advanced hardware platforms * Hands-on experience with: * Hardware validation and testing * Lab setup and test equipment selection * Designing test fixtures * Ability to operate independently and bootstrap new processes and teams from scratch * Strong problem-solving skills and willingness to take initiative Preferred Qualifications * Experience with mechatronics systems (ideal) * Background in autonomous robotics development environments * Experience leading technical direction for test teams (without formal people management) * Familiarity with both hardware and software testing integration Salary Range: $140K - $180K The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Lead with Purpose. Partner with Impact. As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams. What You’ll Do: * Maintain and troubleshoot PC network connectivity to provide maximum uptime. * Follow standard Help Desk operating procedures * Log all support requests using request tracking platform. * Research and make recommendations for new software, solutions, and hardware. * Set up and test machines for our users. * Respond to user hardware and software problems. * Research, download, and test patches, upgrades, and service packs * Test and document corporate projects as assigned by leadership * Train new team members and staff * Manage Microsoft 365 email hosting. * Promote a positive environment for our team. What You Bring: * Bachelor's Degree or applicable experience * Active Directory management (2+ years) * Microsoft Deployment Tool imaging console (2+ years) * Hardware knowledge for Dell workstations/laptops (2+ years) * File manipulation, shared files/folders networking (2+ years) * Experience supporting both Microsoft and Mac operating systems (2+ years) * Experience with Microsoft Office Macros (creation and installation) * Or equivalent certifications/education * Enterprise level Antivirus experience. * Enterprise level VPN experience. * Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases. * Experience with PC hardware build and troubleshooting.
Lead with Purpose. Partner with Impact. As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams. What You’ll Do: Enterprise Help Desk escalation support: 4+ years preferred. * Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues, escalating to relevant teams when appropriate while maintaining ownership through resolution. * Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members. * Accurately log, update, and track all support requests using the request tracking platform, ensuring troubleshooting steps, user communications, escalation notes, and resolution details are documented clearly. * Administer and support Microsoft 365 services, including Exchange Online mailboxes, shared mailboxes, distribution groups, Microsoft Teams, OneDrive, SharePoint, calendar permissions, mobile email configuration, and mailbox delegation. * Troubleshoot email delivery and mail-flow issues using message trace, Outlook diagnostics, transport-rule review, shared mailbox permission validation, and DNS-related analysis, including SPF, DKIM, and DMARC where applicable. * Administer and support identity and access processes across Active Directory and Microsoft Entra ID, including user provisioning, deprovisioning, group membership, licensing, MFA, Conditional Access, SSO, password resets, account lockouts, and hybrid identity synchronization issues. * Deploy, configure, image, reimage, troubleshoot, and lifecycle-manage desktops, laptops, mobile devices, and peripherals using approved endpoint management and provisioning tools such as Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, and related platforms. * Troubleshoot device enrollment, compliance, Defender health, Windows Update, Autopilot ESP, hybrid join, profile corruption, endpoint performance, and remote-management issues. * Support Windows, macOS, iOS, and Android devices in corporate, remote, and office environments, including direct user support, remote troubleshooting, and hands-on deskside assistance. * Maintain accurate IT asset and inventory records, including hardware assignments, device ownership, stock levels, refresh planning, returned equipment, retired assets, procurement coordination, and lifecycle management activities. * Partner with cybersecurity, networking, infrastructure, vendors, and business stakeholders to resolve complex incidents, implement approved changes, and ensure timely communication on support requests and project work. * Conduct root cause analysis for recurring incidents and identify opportunities to reduce repeat tickets through automation, process improvement, better documentation, training, or system remediation. * Support conference room and collaboration technologies, including Microsoft Teams Rooms, room PCs, audio/video peripherals, displays, docking stations, softphones, and high-visibility executive meeting support. * Research, test, and document patches, upgrades, service packs, device models, peripheral standards, and support tooling before broad deployment. * Create, update, and maintain standard operating procedures, troubleshooting runbooks, knowledge base articles, onboarding/offboarding procedures, asset-management workflows, and internal documentation to improve consistency and self-service support. * Identify and implement approved automation opportunities using PowerShell, Power Automate, Microsoft Copilot, and other approved tools to reduce manual support effort and improve service delivery. * Perform physical support tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, managing peripherals, or pulling wires through ceilings as needed. * Promote a positive, accountable, customer-focused Help Desk environment while maintaining strong communication, professionalism, urgency, and follow-through. What You Bring: * * Bachelor's Degree or applicable experience * Active Directory management (2+ years) * Microsoft Deployment Tool imaging console (2+ years) * Hardware knowledge for Dell workstations/laptops (2+ years) * File manipulation, shared files/folders networking (2+ years) * Experience supporting both Microsoft and Mac operating systems (2+ years) * Experience with Microsoft Office Macros (creation and installation) * Or equivalent certifications/education * Enterprise level Antivirus experience. * Enterprise level VPN experience. * Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases. * Experience with PC hardware build and troubleshooting. *